We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

SEBASTIAN TAYLOR Google Sheets Not UpdatingClosed   wpDataTables   Updated March 29, 2023 at 8:23pm   4 Most recent comment from Miloš Jovanović:Hi, seb.Sorry for the delay.-That is a bit of a tricky use-case, to be honest.I guess, if you could somehow get source data to go through an API or JSON source, here is what you could try :1. If you ... Florin RAU the excel for the google waterfall graph included in your documentationClosed   wpDataTables   Updated March 29, 2023 at 8:20pm   4 Most recent comment from Miloš Jovanović:Hi, Florin.I am happy to help. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! Michael Merging cellsClosed   wpDataTables   Updated March 29, 2023 at 8:19pm   3 Most recent comment from Miloš Jovanović:Hi, Michael. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Corey Goffinet Would like to filter charts without viewing tableClosed   wpDataTables   Updated March 29, 2023 at 6:09pm   8 Most recent comment from Miloš Jovanović:Hi, Corey.First my sincere apologies for the waiting time.-It seems i found a solution that works better for the Date Filtering and this workaround.I have reproduced the same issue as you, on my test ... Wendy Brandt SQL Script ErrorClosed   wpDataTables   Updated March 29, 2023 at 2:05pm   3 Most recent comment from Scott Copeland :hi Wendy back Mr bill Barbara Thieme WC rules in payment preferencesClosed   Amelia   Updated March 29, 2023 at 1:58pm   8 Most recent comment from Uroš Jovanović:Hello Barbara,Thank you for that.Please let me know if you have any other questions. Digna Mielard Payment systemClosed   Amelia   Updated March 29, 2023 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Digna,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Gila Dávid Extra services description mix upClosed   Amelia   Updated March 29, 2023 at 1:28pm   9 Most recent comment from Marko Davidović:Hello Gila,Please try this to solve firstOr turn off WPML and then try to change translations for Extras. (most likely the issue is coming from WPML). If it works when WPML is turned off, then it ... Tania Hide event registration behind loginClosed Pre-purchase questions for Amelia   Updated March 29, 2023 at 12:43pm   4 Most recent comment from Uroš Jovanović:Hello Tania,Please let me know if you have any other questions. PeriPeriCreative Text mode vs HTML mode in Notification emailsClosed   Amelia   Updated March 29, 2023 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Francois Magniez Questions about your featuresClosed Pre-purchase questions for Amelia   Updated March 29, 2023 at 12:42pm   2 Most recent comment from Marko Davidović:Hello Francois, Thank you for your interest in our product.Is it possible to offer a quarterly subscription with a price calculated based on the number of classes in the quarter? If someone subscribes ... PeriPeriCreative Extras in notifications mailClosed   Amelia   Updated March 29, 2023 at 12:39pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no way to achieve this at this time. The best I can do is I can forward this ticket ... Ritesh Gupta Dates are not disable in safari browserClosed   Amelia   Updated April 6, 2023 at 9:07am   5 Most recent comment from Marko Davidović:Hello Ritesh,We could not replicate this issue on any of the devices. This can happen if someone chooses a different employee or service. But the time slot can not be different for the same employee a ... Danilo when I insert the events they are not savedClosed   Amelia   Updated March 29, 2023 at 12:00pm   2 Most recent comment from Uroš Jovanović:Hello Danilo,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Lars Matthiesen Can't create new notification for appointmentsClosed   Amelia   Updated March 29, 2023 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello Lars,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.2.1), test it out, and let me know if it works or not?Looking forward to your reply.