We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fabrizio I can't see form on front end after publishing the pageClosed   Amelia   Updated April 3, 2023 at 5:39am   2 Most recent comment from Marko Davidović:Hello Fabrizio, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket:For future reference, please don't open multiple t ... Tom Castricum [ameliastepbooking] not workingClosed   Amelia   Updated April 1, 2023 at 12:23pm   14 Most recent comment from Aleksandar Vuković:Hello Lucas.You can always open a pre-purchase ticket on this link: https://tmsplugins.ticksy.com/submit/#100013341It doesn't require a purchase code, so you can submit a ticket where we can se ... Kara Live SMS not workingClosed   Amelia   Updated April 1, 2023 at 11:38am   14 Most recent comment from Aleksandar Vuković:Hi again Kara. That's what I was thinking, but if you haven't had any issues creating the appointment in the back-end, it could've been a temporary issue. Felix Issue with new entries in tableClosed   wpDataTables   Updated April 4, 2023 at 12:02pm   5 Most recent comment from Miloš Jovanović:Hi, Felix.First, my sincerest apology for the waiting time.I am certain that i was able to access your page and table before,but now we are not able to access it again, so our developers were unable ... netwerk amelia syncClosed   Amelia   Updated March 31, 2023 at 3:56pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Andreas Hahm-Gerling Events, display of capacityClosed   Amelia   Updated March 31, 2023 at 2:14pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Christine, glad I could help.Please feel free to reach out to us if you have any further questions or concerns! Richard Amelia mobile appClosed   Amelia   Updated March 31, 2023 at 2:08pm   17 Most recent comment from Uroš Jovanović:Hello Richard,I have responded to your ticket.Please let me know if you have any other questions. Promsy Célia Problem with the maximum number of appointmentsClosed   Amelia   Updated March 31, 2023 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello Promsy,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Thiago Monteiro Customizations for AmeliaClosed Pre-purchase questions for Amelia   Updated March 31, 2023 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Thiago,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Jessica Please refundClosed   Amelia   Updated March 31, 2023 at 12:25pm   2 Most recent comment from Uroš Jovanović:Hello Jessica,Thank you for reaching out to us and really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click ... Kelvin Uceta Data table linked to CSV data sourceClosed   wpDataTables   Updated March 31, 2023 at 11:55am   4 Most recent comment from Miloš Jovanović:Hi, Kelvin.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to ... Gorbatko Mark Receiving news from UkraineClosed Pre-purchase questions for Amelia   Updated March 31, 2023 at 9:58am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.How may we help you?  Wolf Ferrari Booking Multiple Different ServicesClosed   Amelia   Updated March 31, 2023 at 9:52am   4 Most recent comment from Marko Davidović:Hello Wolf,Unfortunately, no this is not possible a this time. They need to enter the address into custom fields for now.I'll kindly ask you to add it as a feature suggestion on this link https:/ ... Dieter Erni put a injection script to the Form FieldClosed   Amelia   Updated March 31, 2023 at 8:50am   7 Most recent comment from Marko Davidović:Hello Dieter, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Ilias Grigoriadis Demo DataClosed   Amelia   Updated March 31, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Ilias, Thank you for reaching out to us.Unfortunately, we do not have such data. But you can show them our demos front end and back end and you can see and present the data from thereYou can fin ...