We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

James Glover Create a table not showing in listClosed   wpDataTables   Updated April 3, 2023 at 9:59am   6 Most recent comment from Miloš Jovanović:Hi, Pablo.Sorry for the late reply.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Darly Sebastian Changing all words "on-site" to "insurance"Closed   Amelia   Updated April 3, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Darly, Thank you for reaching out to us.You can do that easily on customize section like this Hope this helps.If you have any more questions please open a new separate ticket for each question� ... Jonathan Hoppes SubscriptionClosed   Amelia   Updated April 3, 2023 at 9:25am   5 Most recent comment from Uroš Jovanović:Hello Jonathan,Unfortunately, there is no ETA on this at this moment for the subscription feature in Amelia, as there are a lot of different features being developed at the moment.In regards to the Wo ... Maik Backend Login for DemopagesClosed Pre-purchase questions for Amelia   Updated April 3, 2023 at 8:46am   10 Most recent comment from Uroš Jovanović:Hello Maik,Glad to be able to assist you.Please let me know if you have any other questions. Hawell Error on Appoinments and CalendarClosed   Amelia   Updated April 3, 2023 at 8:34am   6 Most recent comment from Marko Davidović:Hello Hawell, We did nothing we just went on your site and we can see that everything is fine and we can see your appointments. Se we did not see any issues. Cna you please tell us the name if your u ... Alvaro Question before service choiceClosed   Amelia   Updated April 3, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello Alvaro, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia to to force your customer to choose a specific service.Am ... Meda Haruka Why do some parts of the translation not reflect the translation?Closed   Amelia   Updated April 3, 2023 at 7:01am   2 Most recent comment from Marko Davidović:Hello Meda Haruka, Thank you for reaching out to us.Some strings can be changed and some can not. Those that can be changed can be found and translated via Poedit.Words can be changed using POEDIT v ... Donat Waber Employees PanelClosed   Amelia   Updated April 3, 2023 at 6:57am   2 Most recent comment from Marko Davidović:Hello Donat, Thank you for reaching out to us.At this time only admin can delete things in Amelia, not even a manager has this possibility.I'll kindly ask you to add it as a feature suggestion on ... Alan JS Error for EventsClosed   Amelia   Updated April 3, 2023 at 6:32am   6 Most recent comment from Marko Davidović:Hello Olivier, Thank you for reaching out to us.Can you please reach out to us on a new ticket so that we do not disturb Alan?Just open a new ticket and copy-paste the text.Thank you for understanding ... mieke wind noticeClosed   Amelia   Updated April 3, 2023 at 6:30am   3 Most recent comment from Marko Davidović:Hello mieke, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jonas Höglund Some notifications not sent to my mailClosed   Amelia   Updated April 4, 2023 at 5:14am   3 Most recent comment from Marko Davidović:Hello Jonas,We just got the feedback from our colleagues and they have told us that notifications which are scheduled after the event will be sent after the end of the last period of the event. If yo ... Justin Form doesn't update changesClosed   Amelia   Updated April 3, 2023 at 6:18am   2 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Mariano Arias Radio Button IssuesClosed   Amelia   Updated April 3, 2023 at 6:15am   4 Most recent comment from Marko Davidović:Hello Mariano,Not sure what the issue is exactly but we will test this out and contact you as soon as we have more information.  oliver event filtersClosed   Amelia   Updated April 3, 2023 at 5:41am   11 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Fabrizio I can't see form on front end after publishing the pageClosed   Amelia   Updated April 3, 2023 at 5:39am   2 Most recent comment from Marko Davidović:Hello Fabrizio, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket:For future reference, please don't open multiple t ...