We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ilias Grigoriadis Demo DataClosed   Amelia   Updated March 31, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Ilias, Thank you for reaching out to us.Unfortunately, we do not have such data. But you can show them our demos front end and back end and you can see and present the data from thereYou can fin ... Silvia Ardila Amelia NotificationClosed   Amelia   Updated March 31, 2023 at 8:18am   2 Most recent comment from Marko Davidović:Hello Silvia, Thank you for reaching out to us. For this, it would be best to contact your hosting provider since cron/scheduled notifications are set on your server. Cron is not Amelia's feature ... Igor Guseinov News from UzbekistanClosed Pre-purchase questions for Amelia   Updated March 31, 2023 at 8:16am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.How may we help you?  nikolay32 About the news in KyrgyzstanClosed Pre-purchase questions for Amelia   Updated March 31, 2023 at 8:16am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.How may we help you?  Rodolfo Diniz Definir permissões de usuáriosClosed   Amelia   Updated March 31, 2023 at 7:47am   2 Most recent comment from Marko Davidović:Hello Rodolfo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no way to know who booked what at this time.I'll kindly ask you to add i ... denkot3344 To get the latest news from Kazakhstan.Closed Pre-purchase questions for Amelia   Updated March 31, 2023 at 7:46am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.How may we help you?Looking forward to your reply.  netwerk skip step #informationClosed   Amelia   Updated March 31, 2023 at 7:19am   2 Most recent comment from Marko Davidović:Hello Zsolt, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed and these steps can not be skipped. I'll kindly ask ... Martin How can customers cancel an event participation?Closed   Amelia   Updated March 31, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for reaching out to us.Customers can cancel the appointments and event via customer panel. You can read more about customer panel on this link https://wpamelia.com/front-end-c ... netwerk WC integration without priceClosed   Amelia   Updated March 31, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello netwerk, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the b ... Alexander Cancel ticket by manager, how?Closed   Amelia   Updated March 31, 2023 at 4:29am   6 Most recent comment from Marko Davidović:Hello Alexander, We are glad that we were able to help you. This is by design it is not a bug, it is pretty straightforward green is approved, and red is canceled. But in any case, we are counting th ... Eric Ma Not able to use Group FieldClosed   wpDataTables   Updated March 30, 2023 at 6:08pm   4 Most recent comment from Miloš Jovanović:Hi, Eric.No problem at all, i am happy that we helped to clarify on this subject.Please don't hesitate to open new tickets for any other questions, we will be happy to advise.Thank you. Jack Edwards showing images on wpDataTablesClosed   Master-Detail Tables for wpDataTables   Updated March 30, 2023 at 6:04pm   4 Most recent comment from Miloš Jovanović:Hi, Jack. You're welcome. I will do my best to cover any remaining points that are unsolved. Please correct me if i don't cover everything/ if i miss some detail unanswered. 1.  I do not ... Thiago Carvalho Notification Reminders not arrivingClosed   Amelia   Updated March 30, 2023 at 4:59pm   2 Most recent comment from Uroš Jovanović:Hello Thiago,Thank you for reaching out to us.WP Crontrol plugin is the best option for creating cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ ... Thiago Carvalho Calendar showing wrong timesClosed   Amelia   Updated March 30, 2023 at 4:46pm   6 Most recent comment from Uroš Jovanović:Hello Thiago,Glad to hear that issue has been resolved.Please let me know if you have any other questions. Scott IP AddressesClosed   wpDataTables   Updated March 30, 2023 at 4:06pm   6 Most recent comment from Miloš Jovanović:Hey, Scott.Thank you so much for sharing these possible solutions with us, and other users who might come across this ticket can use it as well.Of course, please also don't hesitate to open new ...