We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthew Hellier Reminder emails still sent if event cancelledClosed   Amelia   Updated April 6, 2023 at 11:38am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us.Scheduled messages are sent only if there's an existing Event the message is related to and if the Event is in the Approved status. So, in short - ... heidi AppointmentsClosed Pre-purchase questions for Amelia   Updated April 6, 2023 at 11:33am   2 Most recent comment from Marko Davidović:Hello heidi, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. We ... Spiros Amelia Buffer TimeClosed   Amelia   Updated April 6, 2023 at 11:27am   2 Most recent comment from Marko Davidović:Hello again Spiros,Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features are ... Spiros Amelia Extras LabelClosed   Amelia   Updated April 6, 2023 at 11:24am   2 Most recent comment from Marko Davidović:Hello again Spiros, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe you can achieve this if you set this service with a separate booking fo ... Spiros Payment method for specific servicesClosed   Amelia   Updated April 6, 2023 at 11:21am   2 Most recent comment from Marko Davidović:Hello Spiros, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This works for all services in the same way and unfortunately, you can not set this up ... CARLOS ATRISTAIN Recurring Appointments in PackagesClosed   Amelia   Updated April 6, 2023 at 9:52am   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us. When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to ... Rafal Locations are missingClosed   Amelia   Updated April 6, 2023 at 9:48am   23 Most recent comment from Aleksandar Vuković:Thank you for the additional explanation, Rafal, I forwarded it to our developers.They are working on fixing this, so it will most likely be included in 6.3 update. Please update your employees and t ... Loft dentaire Importing appointmentsClosed   Amelia   Updated April 6, 2023 at 9:40am   2 Most recent comment from Marko Davidović:Hello Loft, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We also have an option for exporting the appointments but there is no option for importin ... Gintare Booking times overlayClosed   Amelia   Updated April 6, 2023 at 8:18am   13 Most recent comment from Uroš Jovanović:Hello Gintare,Looking forward to zour update on this issue. Roger Murillo Automatic scroll downClosed   Amelia   Updated April 6, 2023 at 11:14am   5 Most recent comment from Marko Davidović:Hello Roger,We just got the feedback from our colleagues and they have told us that you can try and add this script to a page to disable scrolling: myInterval = setInterval(() => { const element = doc ... Jon Extras CustomizationClosed   Amelia   Updated April 6, 2023 at 7:21am   8 Most recent comment from Marko Davidović:Hello Jon, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you these three SMS coupons BCB266A9, 4A955B48 an ... Sarah Customer access panelClosed   Amelia   Updated April 6, 2023 at 9:59am   7 Most recent comment from Marko Davidović:Hello Sarah,We just got the feedback from our colleagues and they have told us that the issue is that you cannot use customer panel on the same page. So you need two different pages and you need to pl ... Abdus Sami Zapier Integration with AmeliaClosed   Amelia   Updated April 25, 2023 at 7:18am   3 Most recent comment from Marko Davidović:Hello Abdus,We just got the feedback from our colleagues and they have told us that there is no way to do this currently. However we are currently developing an integration with Square Payments and ou ... César Yucra USER ROLEClosed   Amelia   Updated April 6, 2023 at 5:19am   2 Most recent comment from Marko Davidović:Hello César, Thank you for reaching out to us.Unfortunately, this is not possible and there is nothing to be "fixed" since everything is fine with Amelia. Amelia does not have official integration wi ... Abigail Event list not showing dayClosed   Amelia   Updated April 6, 2023 at 4:50am   2 Most recent comment from Marko Davidović:Hello Abigail, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. But this is a good suggestion so I'll kindly ask you to add it as a feature sug ...