As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Lionel Common email for staffClosed   Amelia   Updated April 21, 2023 at 6:37am   2 Most recent comment from Marko Davidović:Hello Lionel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each employee must be connected to separate mail. But for the employees' emails, ... Vicky - Lyn Keet Table ReservationsClosed   Amelia   Updated April 21, 2023 at 6:11am   4 Most recent comment from Marko Davidović:Hello Vicky,We do not have table option in Amelia, you can create several services in that case and call them table one or studio one, etc But in this case you would need to create 6 employees for 6 d ... Rohan Yoon AWS SES for Amelia notificationClosed Pre-purchase questions for Amelia   Updated April 21, 2023 at 5:12am   7 Most recent comment from Marko Davidović:Hello , You are most welcome, and we are glad if we were able to help you.  We wish you all the best. Have a nice day.  Joseph Principe Google Calendar Sync ERRORClosed   Amelia   Updated April 20, 2023 at 11:45am   2 Most recent comment from Marko Davidović:Hello Joseph, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alrea ... Tayna I need help to adjust this point on my websiteClosed   Amelia   Updated April 20, 2023 at 10:54am   3 Most recent comment from Marko Davidović:Hello Tayna, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Anja Please add classes to Booking form divsClosed   Amelia   Updated April 20, 2023 at 10:35am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for reaching out to us.Thank you for your suggestion. We will forward this to the appropriate sector and if you have any more suggestions I'll kindly ask you to add it as a ... Alex Amelia widget does not load upon initial loadClosed   Amelia   Updated April 20, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello Alex, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Chris Changing 1h to 1 hourClosed   Amelia   Updated April 20, 2023 at 10:09am   6 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for the update on this.This can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Alex Rodberg Appointment migrationClosed   Amelia   Updated April 26, 2023 at 11:46am   5 Most recent comment from Marko Davidović:Hello Alex,We just got the feedback from our colleagues and they have told us that this is not a common practice to use a staging site. The staging site is used to test potential changes before implem ... netwerk Available booking periodClosed   Amelia   Updated April 20, 2023 at 8:12am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Can you setup e.g. the same day of next month? - No, it works like this today you can see the booking up to the 30th tomorrow you will be able to see the bookin ... Nitin Shah Selection of dates and time before EmployeesClosed   Amelia   Updated April 20, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Nitin, Thank you for reaching out to us.Unfortunately, no, currently both of these features are not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link h ... Sarah Customers Booking from outside UKClosed   Amelia   Updated April 20, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... GMG Trusts SMS Notifications, Amelia SMS or external part such as Twilio?Closed Pre-purchase questions for Amelia   Updated April 20, 2023 at 5:39am   6 Most recent comment from Marko Davidović:Hello again Gregg, Unfortunately, no, you can only send SMS through our account, and you can only buy credit for SMS through us. This is how it is designed. We wish you all the best. Have a nice da ... Omar Connecting to Google Cloud MySqlClosed   wpDataTables   Updated April 19, 2023 at 9:28pm   3 Most recent comment from Miloš Jovanović:Hi, Omar.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... Johannes Sassmann Drop Down is not working correctlyClosed   wpDataTables   Updated April 19, 2023 at 9:20pm   8 Most recent comment from Miloš Jovanović:Hi, Johannes.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted t ...