We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Dror Bekerman Showing event timeClosed   Amelia   Updated April 10, 2023 at 8:42am   4 Most recent comment from Marko Davidović:Hello Dror,Unfortunately, currently, both of these features is not built-in in Amelia. BUt you can choose the Default phone country code and that code will show and then there will be no need for you ... Jon Extras Description BugClosed   Amelia   Updated April 10, 2023 at 8:13am   7 Most recent comment from Uroš Jovanović:Hello Jon,Glad to be able to assist you.Please let me know if you have any other questions. RJ Style / LayoutClosed   Amelia   Updated April 10, 2023 at 5:38am   16 Most recent comment from Marko Davidović:Hello RJ, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Ha ... Martinez Online appointement + locationClosed   Amelia   Updated April 10, 2023 at 5:34am   8 Most recent comment from Marko Davidović:Hello Martinez, We understand and I can relate but this is how it is working and how it is designed at this time. We are glad that you have found a way to achieve what you need and for any suggestion ... Ken Payment Setup - WP Simple Pay PluginClosed   Amelia   Updated April 10, 2023 at 5:32am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. We are not familiar with WP Simple Pay so we can not know or guarantee that it will work with Amelia. We have core integration with PayPal, Mollie, Strip ... Eric Events - Pricing - optionsClosed   Amelia   Updated April 10, 2023 at 5:31am   6 Most recent comment from Marko Davidović:Hello Eric, You are most welcome, and we are glad that we were able to help you.  Unfortunately, currently, this feature is not built-in in Amelia. But we plan to implement the invoice option this ye ... Andy Coupons having to be added to future eventsClosed   Amelia   Updated April 10, 2023 at 5:31am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. When you create a new event you need to go to finance/coupons and add this event to this ... Angeline Booking Catalog sizeClosed   Amelia   Updated April 10, 2023 at 5:31am   2 Most recent comment from Marko Davidović:Hello Angeline, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. This is how the booking form is designed at this time. I'll kindly ask you to a ... abdulrahman Some issueClosed   Amelia   Updated April 10, 2023 at 5:29am   13 Most recent comment from Marko Davidović:Hello abdulrahman, You are most welcome, and we are glad that we were able to help you. As soon as your other ticket pops up me or one of my colleagues will respond to it. We wish you all the best. Ha ... EDUARDO MOGROVEJO I paid, nobody send my link and look they dont careClosed Pre-purchase questions for Amelia   Updated April 10, 2023 at 5:27am   5 Most recent comment from Marko Davidović:Hello EDUARDO, We do care but Amelia is sold via our reseller Paddle and for this type of issue we can not do anything until they contact us. My colleague has done everything that was in his power and ... Martin Kotůlek Custom fields in Customer panelClosed   Amelia   Updated April 10, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Moustafa Omar Outlook calendarClosed   Amelia   Updated April 10, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Moustafa, Thank you for reaching out to us. Yes, of course. You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Setting ... Sabrina Set Up SupportClosed   Amelia   Updated April 10, 2023 at 5:20am   2 Most recent comment from Marko Davidović:Hello Sabrina, Thank you for reaching out to us. When you have several questions or issues, please open a new ticket, and we will help you there.  In that way, issues and questions which are related ... Jon SMS ConditionsClosed   Amelia   Updated April 10, 2023 at 5:19am   2 Most recent comment from Marko Davidović:Hello Jon, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no conditional logic for choosing SMS or mail. If you enable both then both wi ... Douglas Milligan pass var 1-9 from page 1 to page 3Closed   wpDataTables   Updated April 7, 2023 at 7:36pm   9 Most recent comment from Miloš Jovanović:Hi, Douglas.We will close the ticket,but of course, please don't hesitate to open new tickets if any new question comes up, we will do our best to advise.Thank you.