We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin H How to add separate fields based on number of peoplesClosed   Amelia   Updated April 4, 2023 at 11:09pm   8 Most recent comment from Uroš Jovanović:Hello Martin,As there are plenty of new features that are being developers at the moment, there is no ETA on when this will be implemented.Please let me know if you have any other questions. Ellie Doyle PayPal IntegrationClosed   Amelia   Updated April 4, 2023 at 10:57pm   2 Most recent comment from Uroš Jovanović:Hello Ellie,Thank you for reaching out to us.Do I have your permission to change the payment mode to sandbox so I can test it out and provide you with an update on this?Looking forward to your reply. Mike McDougal APIClosed Pre-purchase questions for Amelia   Updated April 4, 2023 at 10:54pm   2 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for reaching out to us.We have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Accounts. You can check those API Rou ... stephanie Gas Everwest reicept payment by stripeClosed   Amelia   Updated April 4, 2023 at 9:34pm   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Mar Gift Card/CouponClosed   Amelia   Updated April 4, 2023 at 9:31pm   2 Most recent comment from Uroš Jovanović:Hello Mar,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Andrea costumer pannelClosed   Amelia   Updated April 4, 2023 at 5:53pm   4 Most recent comment from Uroš Jovanović:Hello Andrea,I will respond to the other ticket you created as soon as possible. Robin Tindall Outlook login field is missingClosed   Amelia   Updated April 4, 2023 at 4:30pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.This happens only if you copied the wrong credentials from Azure into Amelia. 1. Go to Amelia Settings/Integrations/Outlook Calendar, and verify that the ... Gavin Lee Need for service to be blocked out when 1 group books.Closed   Amelia   Updated April 4, 2023 at 1:50pm   5 Most recent comment from Uroš Jovanović:Hello Gavin,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Jiayin Amelia booking errorClosed   Amelia   Updated April 4, 2023 at 11:44am   3 Most recent comment from Marko Davidović:Hello Jiayin,In order for the ticket not to be too crowded, I will send you the answer in 2 parts, because you have plenty of questions on one ticket.Also, please when you have several questions or ... Devan Possible to not show custom fields in step by step booking form?Closed   Amelia   Updated April 4, 2023 at 10:33am   19 Most recent comment from Uroš Jovanović:Hello Devan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... Jeisson Rueda enable custom calendar for each serviceClosed   Amelia   Updated April 4, 2023 at 8:09am   2 Most recent comment from Marko Davidović:Hello Jeisson, Thank you for reaching out to us.We do not have such option, maybe this was a custom built solution. Can you please send us the link to this article that you have found?We use one libra ... Le Ba Hung Sizing Amelia (font size, container size,...)Closed   Amelia   Updated April 4, 2023 at 7:53am   4 Most recent comment from Marko Davidović:Hello Le Ba Hung, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There a ... Doug Engler View of customer name back endClosed   Amelia   Updated April 4, 2023 at 7:47am   2 Most recent comment from Marko Davidović:Hello Doug, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is not built in Amelia and we do not have this kind of customization for the back en ... Tom Clarke Booking timesClosed   Amelia   Updated April 4, 2023 at 6:41am   2 Most recent comment from Marko Davidović:Hello Tom, Thank you for reaching out to us.In Amelia working hours and working days of service depend on employee working hours. You determine the working hours of the employee and on which service ... Shantanu Baviskar WhatsApp integration stopped working out of nowhereClosed   Amelia   Updated April 4, 2023 at 6:36am   4 Most recent comment from Marko Davidović:Hello Shantanu,We are delighted to hear this, since 99% of setting ius set in Meta most likely the issue was there. In any case we are glad that it is fine now.If you have any more questions please op ...