We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

LÏV HOUSE Reminder emails not sentClosed   Amelia   Updated April 3, 2023 at 1:59pm   7 Most recent comment from Uroš Jovanović:Hello Liv,I could not send a "Forgot a password" email as there is the following error.Does it work from your end?Looking forward to your reply. Ranjit Change Service page LayoutClosed   Amelia   Updated April 3, 2023 at 1:50pm   7 Most recent comment from Uroš Jovanović:Hello Ranjit,For that purpose, you can add the custom field with placeholders to the cart/checkout page with the "Set MetaData and Description" field on the Amelia/Settings/Payments page.Please let m ... Luis Asking for a particular functionalityClosed Pre-purchase questions for Amelia   Updated April 3, 2023 at 1:49pm   2 Most recent comment from Uroš Jovanović:Hello LuisThank you for reaching out to us.You can configure this with the packages feature in Amelia. You can read more about this at the following link.Please let me know if you have any other ques ... Jonas Höglund How can I send a payment link when creating the reservation myselfClosed   Amelia   Updated April 3, 2023 at 1:46pm   4 Most recent comment from Uroš Jovanović:Hello Jonas,At the moment, that is how it works at the moment, and there is no option for the WooCommerce order to be created when booking an appointment from the back-end.Please let me know if you h ... Luis Jimeno Filter by date don't work in any date formatClosed   wpDataTables   Updated April 3, 2023 at 1:34pm   3 Most recent comment from Miloš Jovanović:Hi, Luis.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Jouke Wijdoogen Filtering not working on specific SQL QueryClosed   wpDataTables   Updated April 3, 2023 at 1:33pm   6 Most recent comment from Miloš Jovanović:Hi, Jouke.I am happy to hear that the VIEW fixed the filtering for your SQL table.Yes. We can completely understand that this is not ideal,but our plugin is not a database management tool and is not ... Augusto CUSTOM URL LINKSClosed   wpDataTables   Updated April 3, 2023 at 12:34pm   2 Most recent comment from Miloš Jovanović:Hi, Augusto.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... netwerk bulk services from WCClosed   Amelia   Updated April 3, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Francesca Kendall Really dissapointed with new catelogue viewClosed   Amelia   Updated April 3, 2023 at 12:27pm   28 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for the update on this.Unfortunately, there is no other option to change the view of the new catalog booking form to suit your needs, and I hope that it will be worked on in ... Thomas Aichinger Gliederung mit Unterpunkten abbildenClosed   Amelia   Updated April 3, 2023 at 12:17pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to be able to assist you.Please let me know if you have any other questions. Katie Pilger Amelia booking eventsClosed   Amelia   Updated April 3, 2023 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Katie,Thank you for reaching out to us.This feature will be implemented in one of the future updates, and it will be implemented in the next few months. Please let me know if you have any other ... Austin Rodrick Google Crawler IndexingClosed   wpDataTables   Updated April 3, 2023 at 11:43am   2 Most recent comment from Miloš Jovanović:Hi, Austin.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Nino SuggestionClosed   Amelia   Updated April 3, 2023 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Nino,Thank you for that.Please let me know if you have any other questions. Alexander languageClosed   Amelia   Updated April 3, 2023 at 11:06am   7 Most recent comment from Marko Davidović:Hello again Alexander,Let us tr from a beginning1. Set WordPress to Dutch2. If you added Dutch as a language in Amelia settings and notifications remove it3. Delete the default notifications that are ... Jerica How to ...questionsClosed   Amelia   Updated April 3, 2023 at 10:05am   9 Most recent comment from Uroš Jovanović:Hello Jerica,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ...