We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eoin Issue with add to cart for non logged in userClosed   Amelia   Updated April 7, 2023 at 10:22am   6 Most recent comment from Uroš Jovanović:Hello Eoin,Thank you very much for your patience.When this kind of issue occurs, where the product in WooCommerce is not displayed when the user is not logged in, this is due to some security measure ... Roger Murillo TimeZoneClosed   Amelia   Updated April 7, 2023 at 10:07am   2 Most recent comment from Marko Davidović:Hello Roger, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Also please check your employee time zone in employee ... Adam PAYMENTS FOR PENDING APPOINTMENTSClosed Pre-purchase questions for Amelia   Updated April 7, 2023 at 10:03am   4 Most recent comment from Marko Davidović:Hello Gerhard,If you have some questions or suggestions please open your own ticket there is no need to disturb Adam. Since he will get your message and then my response.Hope you understand. Also, y ... Olav activationClosed   Amelia   Updated April 7, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Olav, Thank you for reaching out to us.All plugins and add-ons are activated through the Settings tab for that specific plugin: Amelia: If you purchased the plugin through the Envato marketplac ... Craig Flint Customizing the Step by Step v2Closed   Amelia   Updated April 7, 2023 at 9:23am   5 Most recent comment from Marko Davidović:Hello Craig,We are glad that everything is fine now.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Hav ... Malik Custom formClosed   Amelia   Updated April 7, 2023 at 8:57am   2 Most recent comment from Marko Davidović:Hello Malik, Thank you for reaching out to us. Not everything can be changed but those that can you can change with Poedit. So please try this with Poedit.1. Download the Amelia plugin from CodeCany ... mahmoud TimeClosed   Amelia   Updated April 7, 2023 at 7:53am   2 Most recent comment from Marko Davidović:Hello mahmoud, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3340632/ For futu ... Alexander Stern Edit customersClosed   Amelia   Updated April 6, 2023 at 3:41pm   4 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... [email protected] Notification (Short code)Closed   Amelia   Updated April 6, 2023 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Julien Kohnhauser Activate Pro FeaturesClosed   Amelia   Updated April 6, 2023 at 1:43pm   10 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for the update on this and apologies for the inconvenience.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Cheza Booking form calendarClosed   Amelia   Updated April 6, 2023 at 12:29pm   7 Most recent comment from Uroš Jovanović:Hello Cheza,Thank you for the update on this.Can you please update the plugin to the latest version (6.2.2), test it out, and let me know if it works or not? Looking forward to your reply. Roger Murillo Contact FormClosed   Amelia   Updated April 6, 2023 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Roger,Thank you for reaching out to us.For that purpose, you can create custom fields on the Amelia/Custom fields page and assign them to the needed service.Please let me know if you have any o ... Chris Version Changes DetailsClosed   Powerful Filters for wpDataTables   Updated April 6, 2023 at 12:15pm   2 Most recent comment from Miloš Jovanović:Hi, Chris.You can always check our ChangeLog page here;and toggle between the main plugin and add-ons on these tabs above to check the Patch Notes for each update.Additionally, you will be able to see ... Douglas Milligan filtering and front-end editingClosed   wpDataTables   Updated April 6, 2023 at 12:03pm   4 Most recent comment from Miloš Jovanović:Hi, Douglas.No problem, we will close this one and going to proceed on the other ticket.Thank you. John Williamson Endless loading issueClosed   wpDataTables   Updated April 6, 2023 at 11:44am   6 Most recent comment from Miloš Jovanović:Hi, John.I am delighted to hear that this has been resolved. Thank you for letting us know. Yes, it seems odd - maybe it was a strange caching issue that cleared itself on your site at some point.We ...