As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Rebecca Mathiesen Class bookingsClosed   Amelia   Updated April 24, 2023 at 10:41am   4 Most recent comment from Uroš Jovanović:Hello Rebecca,Thank you for clearing this up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Paulius Show how many places left in hourClosed   Amelia   Updated April 24, 2023 at 10:17am   2 Most recent comment from Uroš Jovanović:Hello Paulius,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Mikki Storey Prevent users cancelling events in the customer portalClosed   Amelia   Updated April 24, 2023 at 10:11am   4 Most recent comment from Marko Davidović:Hello Igor,Thank you for providing us with a possible solution for Mikki.Hopefully this will help him and luckily this ticket is public so that other users can find it so that they can try out this so ... Cosimo Giglio Problem with PayPal IntegrationClosed   Amelia   Updated April 24, 2023 at 9:40am   14 Most recent comment from Uroš Jovanović:Hello Cosimo,Thank you for the update on this.Is there the same issue with PayPal payments?Looking forward to your reply. Chris Carrel Programmatically Add UsersClosed   Amelia   Updated April 24, 2023 at 8:16am   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for reaching out to us.Amelia work like this. You have option called Automatically create Amelia Customer user  – If this option is enabled every time a new customer makes ... Lionel Customization customer panelClosed   Amelia   Updated April 24, 2023 at 6:23am   3 Most recent comment from Marko Davidović:Hello Lionel, Thank you for reaching out to us.We are delighted to hear that you have managed to find a solution. We are developing new customer and employee forms and they should have more option. Un ... Jurgen Does the plugin have a "service break"Closed Pre-purchase questions for Amelia   Updated April 24, 2023 at 6:18am   8 Most recent comment from Marko Davidović:Hello Jurgen, We do not think that this is possible to achieve since this is how Amelia is designed and this will require changing the Amelia's logic. At this time it would be easier just that ... Mona Restrict List of CustomersClosed   Amelia   Updated April 24, 2023 at 5:32am   2 Most recent comment from Marko Davidović:Hello Mona, Unfortunately, this feature is not built in in Amelia at this time. This data can not we restricted and there is no option for in Amelia. I can forward your ticket to be reviewed but I can ... Agustin bustos Purchase package without booking the servieClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 5:30am   2 Most recent comment from Marko Davidović:Hello Agustin, Thank you for reaching out to us. Yes, of course. When you create a package you can set that minimum required appointments for booking is zero. In this way they can buy a package withou ... Alexandra different employees needs different time slots for each serviceClosed   Amelia   Updated April 24, 2023 at 5:28am   2 Most recent comment from Marko Davidović:Hello Alexandra, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Each service has one duration it can not be set per employee. Maybe you can create ... Olav httpsClosed   Amelia   Updated April 24, 2023 at 5:26am   2 Most recent comment from Marko Davidović:Hello Olav, Thank you for reaching out to us. You can send us the screenshot but this is not related to Amelia. Amelia does not have any URL, you create the pages and you just place Amelia's shor ... Jerica How to ...questionsClosed   Amelia   Updated April 24, 2023 at 5:23am   2 Most recent comment from Marko Davidović:Hello Jerica, Thank you for reaching out to us. Yes, of course. When you create a service you can set the minimum and maximum capacity. You can set both to one and also in settings/appointment setting ... Laura Can I control the status of the servicesClosed   Amelia   Updated April 24, 2023 at 5:22am   4 Most recent comment from Marko Davidović:Hello Laura, This field is automatically shown once this appointment pases. When you click now on appointments you will see the approved, pending, canceled and reject status. But if you find some appo ... Kamal Kishor Google Ads Conversion Code implementationClosed   Amelia   Updated April 24, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Kamal, I'm afraid that we didn't quite get what you are trying to achieve. Can you please explain it to us in a little more detail and please send a couple of screenshots so that we ca ... Lionel Calendar ergonomicsClosed   Amelia   Updated April 24, 2023 at 5:21am   6 Most recent comment from Marko Davidović:Hello Sara, The coupon section I quite visible. This depends on your color settings and choice in customize section.  If you need any help with that please open your own ticket and we will gladly hel ...