We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Geert Leysen translation and customization of Event view ?Closed   Amelia   Updated April 5, 2023 at 11:41am   3 Most recent comment from Uroš Jovanović:Hello Geert,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Duncan Harding Getting Ameilia to show up on websiteClosed   Amelia   Updated April 5, 2023 at 11:28am   2 Most recent comment from Marko Davidović:Hello Duncan, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to ... Marina Something like this is not possible with the plugin's built-in features.Closed   Amelia   Updated April 5, 2023 at 11:19am   6 Most recent comment from Marko Davidović:Hello Marina,We just got the feedback from our colleagues and they have told us that you did contact us in chat. We are sending you a screenshot of the conversationIf this was not you then you have to ... Margaret Yarbrough Gravity forms conditional logic not working with tableClosed   Gravity Forms integration for wpDataTables   Updated April 5, 2023 at 10:48am   6 Most recent comment from Miloš Jovanović:Hi, Margaret.No problem, we are happy to advise.Please don't hesitate to open new tickets for any other questions.Kind regards. Eugen ZoomClosed   Amelia   Updated April 5, 2023 at 10:47am   2 Most recent comment from Marko Davidović:Hello Eugen, Thank you for reaching out to us.Unfortunately, in that case, you can not set this up in Amelia since you do not have any necessary permissions.As for JWT we will apply the necessary chan ... Paul Personal Training BookingClosed Pre-purchase questions for Amelia   Updated April 5, 2023 at 10:45am   15 Most recent comment from Uroš Jovanović:Hello Paul,Please let us know if you have any other questions. Jose beforeConfirmedBooking hook not workingClosed   Amelia   Updated April 5, 2023 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello Jose,Thank you for the credentials.Can you please put this code along with the script tag outside the div tag and let me know if that works for you?Looking forward to your reply. Wux 500 ErrorClosed   Amelia   Updated April 5, 2023 at 10:05am   22 Most recent comment from Aleksandar Vuković:I hope so too, Mika.Please let me know if you face any other issues. Michael Schwer E-Mail und Telefon als Pflichtfeld funktioniert nichtClosed   Amelia   Updated April 5, 2023 at 9:10am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please check the following video on how to set the email field as mandatory. Please check the following video on how to make the phone field mandato ... Alexandre Salmi Woocommerce Payment methodClosed   Amelia   Updated April 5, 2023 at 8:55am   5 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for the update on this.We will have this included in the documentation, for sure, thank you for pointing this out. DELAITE Eric Amelia customer / worpress user - user info syncClosed   Amelia   Updated April 5, 2023 at 8:48am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.With option Automatically create Amelia Customer user enabled every time a new customer makes an appointment they will automatically get a WordPress user with ... Shantanu Baviskar Provide package access to 2 emailsClosed   Amelia   Updated April 5, 2023 at 8:41am   4 Most recent comment from Marko Davidović:Hello Shantanu,We thank you for that every vote counts.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. ... Taegan Customer emails showing up an hour earlyClosed   Amelia   Updated April 5, 2023 at 5:12am   2 Most recent comment from Marko Davidović:Hello Taegan, Thank you for reaching out to us.I you see it in your calendar and in Amelia correctly then this is an issue with your customer calendar and we can not influence this. They need to check ... David Steininger Pay What You Want?Closed   Amelia   Updated April 5, 2023 at 5:07am   2 Most recent comment from Marko Davidović:Hello David, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail? We wish you all the best.  Brian Bell Package - Add more appointments buttonClosed   Amelia   Updated April 5, 2023 at 4:51am   4 Most recent comment from Marko Davidović:Hello Brian, Thank you for this every vote counts. Hopefully, this suggestion will have plenty of votes. If you have any more questions please open a new separate ticket for each question and we will ...