We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yasmine Haddad Paypal 4xClosed   Amelia   Updated April 28, 2023 at 6:43am   4 Most recent comment from Marko Davidović:Hello Yasmine,Unfortunately, currently, this feature is not built-in in Amelia. We only have a core integrations with payments system and this can not be used with Amelia at this time. Customers can o ... Alexandra Amelia doesn't work properlyClosed   Amelia   Updated April 28, 2023 at 6:39am   4 Most recent comment from Marko Davidović:Hello Alexandra,You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only ... Oscar Disable paymentsClosed   Amelia   Updated April 28, 2023 at 5:34am   2 Most recent comment from Marko Davidović:Hello Oscar, Thank you for reaching out to us.This is only possible if you set that the price of your service is 0. Only in this case the payment section won't show.If you have any more questions ... Michael Ghelfi Layout and color problemClosed   wpDataTables   Updated April 27, 2023 at 2:00pm   16 Most recent comment from Miloš Jovanović:Hi, Michael. You're welcome, i am happy to help. It is no trouble at all for the time, that is what we are here for, there was no way for you to know of that bug from the Theme provider at that ... Chris Dodsley ShortcodesClosed   Amelia   Updated April 27, 2023 at 12:53pm   7 Most recent comment from Uroš Jovanović:Hello Chris,On the test page that you shared with me, there is no 2.0 booking form, is it on a different page?Looking forward to your reply. Nick Loggie Service by MonthClosed   Amelia   Updated April 27, 2023 at 10:34am   6 Most recent comment from Marko Davidović:Hello Nick, You are most welcome, we are glad to hear that and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We ... Samuel Jackson Update Broke Multiple Tables & ChartsClosed   wpDataTables   Updated April 27, 2023 at 10:25am   4 Most recent comment from Miloš Jovanović:Hi, Samuel. Firstly, you are correct about the delayed response time, i sincerely apologise for that once again. We will do our best to improve the response times across the board for all issues. - I ... Chris Brooks display and filteringClosed   wpDataTables   Updated April 27, 2023 at 10:08am   7 Most recent comment from Miloš Jovanović:Hi, Chris.I am happy to see that now it seems to generally work well, as needed for your use-case,but we will be on stand-by, let me know if you notice this issue reoccur at any point;and also you c ... Steve WPML TranslationClosed   wpDataTables   Updated April 27, 2023 at 10:06am   4 Most recent comment from Miloš Jovanović:Hi, Steve. Thank you for this clarification, now i understand what you meant. Unfortunately, at this time it is not possible to translate the values in the cells themselves. You can only translate th ... Josh Request or workaround - may need refund.Closed   Amelia   Updated April 27, 2023 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello Josh.As mentioned in the previous ticket, we don't have anything similar. With the Custom Fields, you can create a "Text Content" custom field and add an anchor tag like this: Terms & Co ... Lisbel Valdés Rodríguez Profiles - Permissions for servicesClosed   Amelia   Updated April 27, 2023 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hi again Lisbel.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Employees can only see their appointments through the Employee Panel. There's an optio ... Lisbel Valdés Rodríguez Slot not available for replanningClosed   Amelia   Updated April 27, 2023 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello Lisbel.You can't reschedule appointments on top of existing appointments. Amelia doesn't allow appointments to overlap.These are two different appointments, so you can't merge the ... SESE Notification placeholder all custom fields?Closed   Amelia   Updated April 27, 2023 at 9:41am   2 Most recent comment from Marko Davidović:Hello SESE, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You need to add them one at a time.I'll kindly ask you to add it as a feature sugges ... Ivo Müller Label after save are emptyClosed   Amelia   Updated April 27, 2023 at 8:30am   8 Most recent comment from Uroš Jovanović:Hello Ivo,Glad to be able to assist you.Please let me know fi you have any other questions. Alexander Zaostrovsky Is there any functions to get any info from Amelia?Closed   Amelia   Updated April 28, 2023 at 10:37am   5 Most recent comment from Marko Davidović:Hello Alexander,We just got the feedback from our colleagues and they have told us that since you want order id info, you need to contact Wooommerce support so they can help you with that.If you have ...