We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shea Thompson NotificationsClosed   Amelia   Updated May 3, 2023 at 5:54am   4 Most recent comment from Marko Davidović:Hello Shea, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Marc Prince 500 failure - Unable to create employeeClosed   Amelia   Updated May 3, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for reaching out to us. There are 2 possible solutions either you have multiple roles tied one user in WP users or a conflict. Let us try out the first one. You can not be Admi ... Ken Irwin Irwin Display Event Calendar with no Booking allowedClosed   Amelia   Updated May 3, 2023 at 5:49am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. If they are shown and active they can booked.  Maybe there is an option that can help bu ... Vanessa Katsapas Image in the headerClosed   wpDataTables   Updated April 28, 2023 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, Vanessa.I am sorry to disappoint you, but at the moment, it is not possible to have an image as a header.You can make a development suggestion, and our devs will do their best to add this possib ... Steve Can not usClosed   wpDataTables   Updated April 28, 2023 at 5:04pm   3 Most recent comment from Miloš Jovanović:Hi, Steve.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... stephanie Gas Everwest working hourClosed   Amelia   Updated April 28, 2023 at 4:14pm   4 Most recent comment from Uroš Jovanović:Hello Stephanie,That would be one solution, the other solution would be to create different employees for each month, and then add days off for other months in which a specific employee will not be av ... Ken Irwin Irwin Email is already in Use ErrorClosed   Amelia   Updated April 28, 2023 at 3:41pm   4 Most recent comment from Uroš Jovanović:Hello Ken,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Chris Vasey Creating a form from link in the tableClosed   wpDataTables   Updated April 28, 2023 at 3:29pm   2 Most recent comment from Miloš Jovanović:Hi, Chris.If i understood, you have  a table that is linked with a source Google Sheet,and you need the output table to reflect editing of the source Google Sheet?-But now you would like to add a bu ... Geoffroy Can't create new notificationClosed   Amelia   Updated April 28, 2023 at 3:15pm   4 Most recent comment from Uroš Jovanović:Hello Geoffroy,We are going to include the option in the future to allow notifications on your website when a new update has been released.Glad to hear that the issue has been resolved.My apologies i ... Jose Ramirez creating after with offload pluginClosed   wpDataTables   Updated April 28, 2023 at 3:14pm   4 Most recent comment from Miloš Jovanović:Hi, tony. I am sorry, but i am not familiar with CDN bucket in the Amazon,  and the "offload plugin", but we can help you change all the URL paths of the files which are linked for your tables in ou ... Geoffroy Email not sendingClosed   Amelia   Updated April 28, 2023 at 3:12pm   2 Most recent comment from Uroš Jovanović:Hello Geoffroy,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Jose Ramirez wp migrate by wp engineClosed   wpDataTables   Updated April 28, 2023 at 3:06pm   4 Most recent comment from Miloš Jovanović:Hi, tony. After you migrate everything, there is an additional step that needs to be made for the tables linked to existing data source.As i mentioned in the previous response :For tables linked to a ... Rene appointmentsClosed   Amelia   Updated April 28, 2023 at 2:55pm   2 Most recent comment from Uroš Jovanović:Hello Rene,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Helmut Berger Import / ExportClosed   Amelia   Updated April 28, 2023 at 2:48pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.This will be available in the next couple of months or so, but there is no ETA on this.Please let me know if you have any other questions. Taufiq Multiple booking at onceClosed Pre-purchase questions for Amelia   Updated April 28, 2023 at 2:40pm   2 Most recent comment from Uroš Jovanović:Hello Taufiq,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. This feature will be implemented in one of the future updates, but ...