We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mee Column widths on mobileClosed   wpDataTables   Updated April 28, 2023 at 1:29pm   6 Most recent comment from Miloš Jovanović:Hi, Mee.You're welcome, i am happy to help.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate ... David Leigh How to read tables programmaticallyClosed   wpDataTables   Updated April 28, 2023 at 1:26pm   4 Most recent comment from Miloš Jovanović:Hi, David.You're welcome, we will do our best to advise you, as much as our support is able to cover.1. In regards to easy-to-use interface that Admin users can use in order to edit tables,the o ... Sean SMTPClosed   Amelia   Updated April 28, 2023 at 12:55pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.If you configure SMTP through other configurations on the website, you will need to use "WP Mail" as a Mail service on the Amelia/Settings/Notifications page.Hop ... Eric Kirmse Probleme mit WoocommerceClosed   Amelia   Updated April 28, 2023 at 12:29pm   10 Most recent comment from Uroš Jovanović:Hello Eric,Thank you for the update on this.How is the email configured on your website? I first thought that it was an extra, but since you mentioned events, that is not possible.Looking forward to y ... Rene resourcesClosed   Amelia   Updated April 28, 2023 at 12:00pm   6 Most recent comment from Marko Davidović:Hello Rene,Yes, this helps a lot, most likely you have several roles added to other user in Wp user. Can you please check this? You can not be Admin and manager or admin and employee, etc at the sam ... Digna Mielard Discount via QR coeClosed   Amelia   Updated April 28, 2023 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Digna,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Steven Gauerke Customer TimezoneClosed   Amelia   Updated April 28, 2023 at 11:26am   4 Most recent comment from Marko Davidović:Hello Steven,Can you please check what time zone is set for your WordPress? You have set the time zone for your employee but you can see it in your time zone and when he logs is to his panel he is see ... Favio Alexander No permite guardar nuevos cambios en los formularios de reservaClosed   Amelia   Updated April 28, 2023 at 8:57am   2 Most recent comment from Marko Davidović:Hello Favio, Thank you for purchasing our product, and for reaching out to us. When you see that you have a 403 error. The 403 Forbidden Error happens when the web page (or another resource) that yo ... Angelo Amati Employee Panel IssueClosed   Amelia   Updated April 28, 2023 at 8:23am   4 Most recent comment from Marko Davidović:Hello Lee, You can use export but as admin not as employee, and I can agree that this option might be useful for certain types of business. The best I do is I can also forward this ticket to be revi ... André Chaves Question about the functionalities of the pluginClosed Pre-purchase questions for Amelia   Updated April 28, 2023 at 7:32am   2 Most recent comment from Marko Davidović:Hello André, Thank you for your interest in our product.We can not know how your business will work, but in general we have customer who use Amelia for boat rentals. Just bere in mind that Amelia can ... Beata Kohlbek javascript filesClosed   Amelia   Updated April 28, 2023 at 7:08am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the ... Lauryanne Notification event bookingClosed   Amelia   Updated April 28, 2023 at 7:06am   2 Most recent comment from Marko Davidović:Hello Lauryanne, Thank you for reaching out to us.Yes, when someone books the event your employee will be notified. What information will your customer receive depends on your choice of placeholder th ... Alejandro Flamerich Ajax table requestClosed   wpDataTables   Updated April 28, 2023 at 7:03am   9 Most recent comment from Aleksandar Vuković:Hi again Jeff.I am not aware of what exact code Alejandro used. All I know is what he wrote in this ticket.I can see that you've opened another ticket with a similar request, and that my colle ... Yasmine Haddad Paypal 4xClosed   Amelia   Updated April 28, 2023 at 6:43am   4 Most recent comment from Marko Davidović:Hello Yasmine,Unfortunately, currently, this feature is not built-in in Amelia. We only have a core integrations with payments system and this can not be used with Amelia at this time. Customers can o ... Alexandra Amelia doesn't work properlyClosed   Amelia   Updated April 28, 2023 at 6:39am   4 Most recent comment from Marko Davidović:Hello Alexandra,You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only ...