We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David css in AmeliaClosed   Amelia   Updated May 12, 2023 at 9:42am   7 Most recent comment from Marko Davidović:Hello David,Unfortunately, no, there is no unique id in which we get this to work. At this time this is not possible ima afraid.If you have any more questions please open a new separate ticket for eac ... Dean A refundClosed   Amelia   Updated May 12, 2023 at 9:07am   2 Most recent comment from Uroš Jovanović:Hello Dean,Thank you for reaching out to us and I am really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" clic ... ALAN noticaciónClosed   Amelia   Updated May 12, 2023 at 9:00am   2 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits ... Filios Nicolaou Monthly Payment / MembershipClosed   Amelia   Updated May 12, 2023 at 8:59am   2 Most recent comment from Marko Davidović:Hello Filios, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia doesn't yet have a membership feature, but it will be developed as a part of ... Sara Zeitlmann Booking a serviceClosed   Amelia   Updated May 12, 2023 at 8:56am   4 Most recent comment from Uroš Jovanović:Hello Sara,Please test it out now and let me know if it works or not.Looking forward to your reply. Clémentine Different booking avaibilty depending on servicesClosed   Amelia   Updated May 12, 2023 at 8:50am   2 Most recent comment from Uroš Jovanović:Hello Clémentine,Thank you for reaching out to us.For that purpose, you can use "Special days" in Amelia where you can specify the working hours to apply to specific date for specific location and s ... Dawid Mocke Mobile AppClosed   Amelia   Updated May 12, 2023 at 8:44am   2 Most recent comment from Marko Davidović:Hello Dawid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Noelia Sanz HorarioClosed   Amelia   Updated May 12, 2023 at 8:38am   4 Most recent comment from Uroš Jovanović:Hello Noelia,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins t ... Wesley Critchley Event History per employeeClosed   Amelia   Updated May 12, 2023 at 8:13am   2 Most recent comment from Marko Davidović:Hello Wesley, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Oliver Notifcation EmailClosed   Amelia   Updated May 12, 2023 at 8:04am   4 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Jeff Margel Table showing unformattedClosed   wpDataTables   Updated May 11, 2023 at 5:03pm   17 Most recent comment from Miloš Jovanović:Hi, Jeff.Apologies for the waiting time.In the meantime, i sent this to our developer Team.They checked all the details as you described for this use-case,and i am truly sorry to disappoint you, we ... Julia Sälzer Event-TimeClosed   Amelia   Updated May 11, 2023 at 3:22pm   12 Most recent comment from Uroš Jovanović:Hello Julia,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... Nicolas Use plugin on local/development installationClosed   wpDataTables   Updated May 11, 2023 at 12:03pm   6 Most recent comment from Miloš Jovanović:Hi, Nicolas.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted t ... Marko Kuzio Missing Translate on Employee NotificationsClosed   Amelia   Updated May 11, 2023 at 11:08am   4 Most recent comment from Marko Davidović:Hello Marko,We do apologize for the misunderstanding and unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https: ... Sophie Joanin Terms and conditions of saleClosed   Amelia   Updated May 11, 2023 at 10:07am   4 Most recent comment from Marko Davidović:Hello Sophie,Unfortunately, no, this is the only way.But when you create this custom field this will be integrated in to your form and they can read the text if they wish and you can make it mandatory ...