We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Muhammad Awais yesClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:25pm   3 Most recent comment from Aleksandar Vuković:Thank you, Muhammad, but we're not interested. Jeanine Ruder PackagesClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:22pm   5 Most recent comment from Aleksandar Vuković:Hi again, Jeanine.Can you please record your screen for me, showing me how I can replicate this issue?After that, please provide me a temporary WP-admin (administrator) user for your site where this ... Robert Amelia plug-in not loadingClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:20pm   8 Most recent comment from Aleksandar Vuković:Hello Robert.Thank you for letting us know this was resolved.Please feel free to reach out to us if you have any further questions or concerns! Mateusz Przybysz Appoitment posibilitiesClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello Mateusz.Thank you for reaching out to us.The availability of services is determined by the Work Hours and Special Days of your employees. If the employees have working hours from Mon - Fri, fr ... Thabang Monyamane How to set maximum value to fieldClosed   Master-Detail Tables for wpDataTables   Updated June 8, 2023 at 12:44pm   2 Most recent comment from Miloš Jovanović:Hi, Thabang. It is not possible to add a "has to be less than 100" as part of a Formula Column, because in the Formulas of our Plugin, you can only use Basic math operations. I just made a Test, for ... Lawrence B Knowles New Order NotificationsClosed   Amelia   Updated June 8, 2023 at 12:32pm   13 Most recent comment from Aleksandar Vuković:Please let us know if you still need some assistance Lawrence. TonyF Advanced Column Filter SizeClosed   wpDataTables   Updated June 8, 2023 at 11:55am   6 Most recent comment from Miloš Jovanović:Hi, TonyF.I am glad it helps and we covered all the remaining questions.Please don't hesitate to create new tickets for anything else we can assist with.Our policy is to keep one subject per tick ... Jean-Michel Chemin Problem UX phone fields formClosed   Amelia   Updated June 8, 2023 at 11:45am   3 Most recent comment from Aleksandar Vuković:Thank you for letting us know you were able to solve this, Jean-Michel.Check out the previous ticket (https://tmsplugins.ticksy.com/ticket/3386975) if you need more flexibility with this. Frederike Falke NO ENVATO INVOICE - BUT CLIENT, DEAL BREAKER QUESTIONClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Frederike.The WooCommerce integration is only used for payments, so there's no support for WooCommece Memberships or any other WooCommerce add-on.The only workaround would be to limit acc ... Esther Cornils events lasting several daysClosed   Amelia   Updated June 8, 2023 at 10:46am   13 Most recent comment from Miloš Jovanović:Hi, Esther.No problem, i am happy to advise.Thank you for the kind words.Those are the current possibilities in terms of combining appointment bookings with Event bookings.I hope you'll be able ... Sandy speedClosed   Amelia   Updated June 8, 2023 at 10:41am   6 Most recent comment from Aleksandar Vuković:Hi again Sandy.Our developers confirmed this is coming from elsewhere. Not from Elementor, but from WP Rocket. There's a lazy-load script that doesn't load all data on a mobile device until ... Leonardo Employees availabilityClosed   Amelia   Updated June 8, 2023 at 9:35am   18 Most recent comment from Aleksandar Vuković:Hello Leonardo.Please let us know if the update works fine.We can't say why you're unable to automatically update the plugin. If you added your purchase code in Settings/Activation, you shou ... ray displaying eventsClosed Pre-purchase questions for Amelia   Updated June 7, 2023 at 9:27pm   2 Most recent comment from Aleksandar Vuković:Hello Ray.Thank you for reaching out to us.The Events forms are scheduled to be redesigned, so they will look different than they look now.At this time, we have only two forms for events:Events ListEv ... Brad M Amelia CustomizationClosed Pre-purchase questions for Amelia   Updated June 7, 2023 at 9:20pm   2 Most recent comment from Aleksandar Vuković:Hello Brad.I already provided a response in the other ticket, but I see you have an additional question here.3. Amelia doesn't have a registration form. If you enable the "Automatically Create ... Chance Cox Design adviceClosed   Amelia   Updated June 7, 2023 at 8:55pm   2 Most recent comment from Aleksandar Vuković:Hello Chance.Thank you for reaching out to us.Something like this is not possible with Amelia, but maybe you would be able to work around this with a membership plugin. Any membership plugin (like Mem ...