As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Gauthier Client can't reschedule an event after Admin cancelled itClosed   Amelia   Updated June 23, 2023 at 10:31am   4 Most recent comment from Marko Davidović:Hello Gauthier,There will be a refund option in Ameia hopefully soon. But how will it work exactly we can not say at this time.We wish you all the best. Have a nice day.  Adam O. Woo Commence Amelia integrationClosed   Amelia   Updated June 23, 2023 at 9:39am   4 Most recent comment from Marko Davidović:Hello Adam,Unfortunately, currently, this feature is not built-in in Amelia. WooCommerce can only be used for payments with Amelia. And we can not influence it in any other way.If you have any more qu ... Virginie Valade No notifications sent to clients when appointments are rescheduleClosed   Amelia   Updated June 23, 2023 at 9:16am   6 Most recent comment from Uroš Jovanović:Hello Virginie,Please provide me with the URL of your website as well and I will assist you with this.Looking forward to your reply. Maey Pronk booking packages 500 internal server error (AJAX request)Closed   Amelia   Updated June 23, 2023 at 8:54am   11 Most recent comment from Uroš Jovanović:Hello Matyas,Glad to hear that.Please let me know if you have any other questions. Al Groves Booking operationClosed Pre-purchase questions for Amelia   Updated June 23, 2023 at 8:52am   3 Most recent comment from Uroš Jovanović:Hello Al,Thank you for reaching out to us.1. At the moment, the customer can book multiple days at the same time with recurring appointments or packages. 2. This is exactly how packages work in Amel ... David Burton Appointments not showing in adminClosed   Amelia   Updated June 23, 2023 at 8:50am   7 Most recent comment from Marko Davidović:Hello David, We thank you for your suggestion and will forward your suggestion to the appropriate sector.If you have any more questions please open a new separate ticket for each question and we wil ... PeriPeriCreative Extras quantity checksClosed   Amelia   Updated June 23, 2023 at 7:52am   4 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.This option is not highly requested or event of it was requested. We implement option often per request of our customers but if some features have 1 or 3 votes ... Peter Schrock Seeing Package BookingsClosed   Amelia   Updated June 23, 2023 at 6:22am   3 Most recent comment from Marko Davidović:Hello Peter, Thank you for reaching out to us.We are glad to hear that you found a solution and If you have any more questions please open a new separate ticket for each question and we will gladly ... AA Duration of events and servicesClosed Pre-purchase questions for Amelia   Updated June 23, 2023 at 6:04am   2 Most recent comment from Marko Davidović:Hello AA, Thank you for reaching out to us.This you can achieve easily. Just go to settings/general settings and set you default time slot step to 5 minutes and save and that is it. Please try this ou ... Thos Maelle very slow loading timeClosed   Amelia   Updated June 23, 2023 at 5:56am   2 Most recent comment from Marko Davidović:Hello Thos, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the s ... Angela Events front end custom coloursClosed   Amelia   Updated June 23, 2023 at 5:53am   2 Most recent comment from Marko Davidović:Hello Angela, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Soon in the next couple of weeks, we should implement new event booking forms that wil ... Sean Howell Extras and Category will not delete, PLUS the new category not showing right informationClosed   Amelia   Updated June 23, 2023 at 5:50am   11 Most recent comment from Marko Davidović:Hello Sean,You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Hav ... Sean Howell Category shortcode not workingClosed   Amelia   Updated June 22, 2023 at 8:51pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his w ... Duke Folder or VersionClosed Pre-purchase questions for wpDataTables   Updated June 22, 2023 at 5:33pm   2 Most recent comment from Uroš Jovanović:Hello Duke,Thank you for reaching out to us and for sharing this information.I will have this passed to our developers and hope that it will be rectified.Please let me know if you have any other quest ... Braden I don't have the option to use my activation code.Closed   wpDataTables   Updated June 22, 2023 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello Braden,Thank you for reaching out to us.That means that you have the Lite version installed. You need to download your wpDataTables plugin from the TMS Store and then install it on your website ...