We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ALAN Link de pagoClosed   Amelia   Updated June 13, 2023 at 12:21pm   2 Most recent comment from Aleksandar Vuković:Hello Alan.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize ... Phil Mace Change Blue on bookingsClosed   Amelia   Updated June 13, 2023 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello Phil.These colors can be changed when you edit the event, in the Customize tab:And it will reflect on the front-end: Paul Sallaway Server-to-Server OAuth Zoom App Tutorial - Where is it?Closed   Amelia   Updated June 13, 2023 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello Paul.We'll create an official video soon, but until then, please check out the one attached to my response. Fergus Coulter Recurring Bookings and WoocommerceClosed   Amelia   Updated June 13, 2023 at 11:41am   6 Most recent comment from Uroš Jovanović:Hello Fergus,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Julia Coupons option not showing in packageClosed   Amelia   Updated June 13, 2023 at 11:34am   4 Most recent comment from Uroš Jovanović:Hello Namika,Yes, with the latest version of the Amelia plugin (6.3.1), you will be able to use the coupons or packages.Please let me know if you have any other questions. Karl R Englund Gravity forms won't activateClosed   Gravity Forms integration for wpDataTables   Updated June 13, 2023 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi, Karl.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Philipp Appointments vs. EventsClosed   Amelia   Updated June 13, 2023 at 7:37am   2 Most recent comment from Aleksandar Vuković:Hello Philipp.Thank you for reaching out to us.Services are provided based on their availability.The availability of services is determined by the Work Hours and Special Days of your employees. If t ... Newcrest6 NEWCREST LIMEClosed Pre-purchase questions for wpDataTables   Updated June 13, 2023 at 7:32am   1 Most recent comment from Newcrest6:Newcrest Lime Ltd is a leading manufacturer and supplier of high-quality lime products, including Quicklime, Hydrated Lime, Quicklime Powder, and Limestone, in Zambia Franka Displaying Multi-Day EventsClosed Pre-purchase questions for Amelia   Updated June 12, 2023 at 9:39pm   2 Most recent comment from Aleksandar Vuković:Hello Franka.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3388759/ For future reference, please don't ope ... رشيد العميري paymentClosed Pre-purchase questions for Amelia   Updated June 12, 2023 at 9:38pm   2 Most recent comment from Aleksandar Vuković:Hello again.If the payment gateways included in Amelia aren't supported in your country, please check if there are WooCommerce payment add-ons that are used in your country.Adding new payment gat ... CHRISTINA CUEVAS Zoom IntegrationsClosed   Amelia   Updated June 12, 2023 at 9:35pm   2 Most recent comment from Aleksandar Vuković:Hello Christina.The old JWT app has been deprecated by Zoom on June 1st.Please check out our documentation about the new (Server-to-Server OAuth) application, and you should be able to configure it a ... Charles installing Ameilia Pro crashes my siteClosed   Amelia   Updated June 12, 2023 at 9:12pm   4 Most recent comment from Miloš Jovanović:Hi Charles.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great da ... Daniel Chen Payment Method, Deposit vs Full button orderClosed   Amelia   Updated June 13, 2023 at 8:25am   3 Most recent comment from Aleksandar Vuković:Hello again Daniel.To automatically add "1" in the ticket, you can add this script to the page: window.ameliaEventSelected = (evt) => { evt.bookingToEventTickets[0].persons = 1 } Let me know if that ... CARLOS ATRISTAIN Issue with Time Zone Option in Customer Panel for MexicoClosed   Amelia   Updated June 12, 2023 at 8:56pm   5 Most recent comment from Aleksandar Vuković:Hey Carlos.The only thing that comes to mind is this:I have v6.2.2:But you have 6.2.2.-es_ES.I can test it out locally, or you can try replacing that with the default installation file found on Word ... alisson navarro mailClosed   Amelia   Updated June 12, 2023 at 8:48pm   2 Most recent comment from Aleksandar Vuković:Hello Alisson.Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ...