We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin Graham The Plugin "wpDataTables - Tables & Table Charts" has a security vulnerability.Closed Pre-purchase questions for wpDataTables   Updated June 16, 2023 at 3:57pm   6 Most recent comment from Miloš Jovanović:Hi, Robin. Sorry for the waiting time. - Yes, in regards to these false-positive reports that get thrown by Security Plugins, unfortunately it is still the same. - Until wpDataTables Lite goes above v ... Hugues Martin Sorting of dataClosed   wpDataTables   Updated June 16, 2023 at 3:15pm   10 Most recent comment from Miloš Jovanović:Hi, Hugues. We have confirmation on this. We isolated a bug for this behaviour. - This happens only for "non-server-side tables", such as tables linked to data source as Google Sheets. This issue is ... Maey Pronk Services in packages same date/timeClosed   Amelia   Updated June 16, 2023 at 3:06pm   4 Most recent comment from Uroš Jovanović:Hello Matyas,Thank you for that.At the moment, one employee cannot be booked for more than one appointment at the same time and there is no workaround for that.Please let me know if you have any other ... Louise Time not synchonisedClosed   Amelia   Updated June 16, 2023 at 2:27pm   2 Most recent comment from Uroš Jovanović:Hello Louise,Thank you for reaching out to us.Please check if three is a time zone difference between your website and the Google Calendar of the employee.Looking forward to your reply. Acceleralia Calendar not loadingClosed   Amelia   Updated June 16, 2023 at 1:17pm   11 Most recent comment from Uroš Jovanović:Hello,Can you please let me know what changes you made in the profile I need to know the root of this issue?Looking forward to your reply. Promsy Célia problem with confirmation mailClosed   Amelia   Updated June 16, 2023 at 12:52pm   7 Most recent comment from Marko Davidović:Hello Célia,There have been a lot of improvements since then. You can find the complete information in our change log on this link https://wpamelia.com/changelog/.If you have any more questions plea ... Hugues Martin SelectBoxClosed   wpDataTables   Updated June 16, 2023 at 12:42pm   13 Most recent comment from Miloš Jovanović:Hi, Hugues and Raffaele.Thank you Hugues for sharing this workaround with JS with us, that is very kind of you.I will pass this to our developers as it will most probably help them with fixing this b ... Damien Carbery Book service for non-standard timeClosed   Amelia   Updated June 16, 2023 at 12:26pm   4 Most recent comment from Marko Davidović:Hello Damien, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Thomas Meurice Language issueClosed   Amelia   Updated June 16, 2023 at 12:01pm   6 Most recent comment from Miloš Jovanović:Hi, Thomas. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Cory Automatic Customer Account CreationClosed   Amelia   Updated June 16, 2023 at 11:51am   4 Most recent comment from Uroš Jovanović:Hello Cory,Is that the only email that is not being sent out?Looking forward to your reply. Ilse Busyness - Fully Booked VisibilityClosed Pre-purchase questions for Amelia   Updated June 16, 2023 at 11:06am   12 Most recent comment from Aleksandar Vuković:Just a small update, Ilse.Our developers already started working on this.I hope they'll have enough time to fix it for our next update, but I can't promise you that. It should be released i ... Ahsan Ramzan Delete PluginClosed   Amelia   Updated June 16, 2023 at 11:01am   5 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Ahsan, but as mentioned in my previous response, and the ticket Maximo opened previously, we have not been able to find the root of this issue.We have other customers, u ... Henk Petter Refund optionClosed   Amelia   Updated June 16, 2023 at 10:56am   2 Most recent comment from Uroš Jovanović:Hello Henk,Thank you for reaching out to us.The refund option will be available n the next update of the Amelia plugin.Hope this helps you.Please let me know if you have any other questions. Corina Chocrón Integración con ZoomClosed   Amelia   Updated June 16, 2023 at 10:51am   2 Most recent comment from Marko Davidović:Hello Corina, Thank you for reaching out to us.You can find new information in our documentation which has been updated already. Please follow the instruction from ou documentation that you can find o ... Geoffrey 2-Way SyncClosed   Amelia   Updated June 16, 2023 at 10:37am   4 Most recent comment from Uroš Jovanović:Hello Geoffrey,Can you please provide me with the screenshot of the issue that you are dealing with and I will assist you with this?Looking forward to your reply.