We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sylvie Hanna Recurring issue when the first person to join a group class decides to cancel itClosed   Amelia   Updated June 13, 2023 at 9:18pm   8 Most recent comment from Aleksandar Vuković:Hi again Sylvie.You should just cancel it, yes. As you saw, if you delete the appointment, and it turns out to be a group appointment, it will be deleted for other people.If you cancel, or if you dele ... Maria Howard Front end not showing the same as backendClosed   Amelia   Updated June 13, 2023 at 9:17pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Maria.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arthur Krebbers User functionalities check-inClosed   wpDataTables   Updated June 13, 2023 at 8:02pm   4 Most recent comment from Miloš Jovanović:Hi, Arthur.No problem, i am happy to advise, as much as possible.Please don't hesitate to create new tickets for anything else we could assist with.Thank you. ISSAOUI dynamic chart and table %ID fileterClosed Pre-purchase questions for wpDataTables   Updated June 13, 2023 at 7:53pm   2 Most recent comment from Miloš Jovanović:Hi, ISSAOUI.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3389879/ For future reference, please don't ope ... Jeniffer Limiting payment method to specific productsClosed   Amelia   Updated June 13, 2023 at 7:47pm   4 Most recent comment from Miloš Jovanović:Hi, Jeniffer.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Giuliano Table tool - Customize Column visibility tooltipClosed   wpDataTables   Updated June 13, 2023 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hi, Giuliano.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Marco Can't change deviseClosed   Amelia   Updated June 13, 2023 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Marco,Thank you for reaching out to us.For that purpose, you can set the "Currency" on the Amelia/Settings/Payments page.Hope this helps you.PLease let me know if you have any other questions. Андрей Коваль Can we change default country of telephone number from russia to ukraine?Closed Pre-purchase questions for Amelia   Updated June 13, 2023 at 5:17pm   2 Most recent comment from Uroš Jovanović:Hello Андрей,Thank you for reaching out to us.For that purpose, you can set "Ukraine" as default option on the "Default phone country code" field on the Amelia/Settings/General page.Please let ... Alexander repeating notificationClosed   Amelia   Updated June 13, 2023 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Edward Event limit and pricing suffixClosed   Amelia   Updated June 13, 2023 at 3:22pm   2 Most recent comment from Uroš Jovanović:Hello Edward,Thank you for reaching out to us.1. For that purpose, you can set the value of the "Default items per page" option on the Amelia/Settings/General page.2. Unfortunately, there is currentl ... Promsy Célia Activate PayplugClosed   Amelia   Updated June 13, 2023 at 3:12pm   2 Most recent comment from Uroš Jovanović:Hello Promsy,Thank you for reaching out to us.For that purpose, you can use the following plugin that allows you to use it through WooCommerce.Hope this helps you.Please let me know if you have any ot ... Farouk Google agenda APIClosed   Amelia   Updated June 13, 2023 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Simone Hervij Client route planningClosed Pre-purchase questions for Amelia   Updated June 13, 2023 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followi ... Jess Harvey 1 employee varying time/durations of serviceClosed Pre-purchase questions for Amelia   Updated June 13, 2023 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hi, Jess.Yes, there is a way if you wish to simply set up the opening time for working hours and closing time,and basically if i understood, you wish to fill the employee's schedule with availab ... Laura Hackett Customer Data & BookingClosed   Amelia   Updated June 13, 2023 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.For that purpose, you can create custom fields where you can specify what you want to get from the customer when they are booking an appointment.Hope this ...