We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lisa Goering capabilities questions re: calendarClosed Pre-purchase questions for Amelia   Updated June 12, 2023 at 2:06pm   2 Most recent comment from Aleksandar Vuković:Hello Lisa.Thank you for reaching out to us.You can create a service which is assigned to all employees, so a customer can book an appointment, and they will either choose an employee, or one will be ... Anthony McDonald There has been a critical error on this website. Please check your site admin email inbox for instructions.Closed   Amelia   Updated June 12, 2023 at 2:03pm   3 Most recent comment from Aleksandar Vuković:Here's the download link: https://we.tl/t-x3bdVmGc0jThis is v6.3.1 with some fixes applied.Please install it using one of the manual update methods from the article below:Updating the plugin to ... Anthony McDonald No Validation EmailClosed   Amelia   Updated June 12, 2023 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello Anthony.This is not coming from Amelia. Amelia doesn't have anything to do with the admin emails in WordPress.Do you have a web admin who can take a look at this? After you gain admin acces ... Mario No appointments can be selectedClosed   Amelia   Updated June 12, 2023 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello Mario.Thank you for reaching out to us.When you're editing the Package, you can configure the minimum and the maximum number of bookings required during purchase:If you set both to "0", yo ... mickna clickable phone linkClosed   wpDataTables   Updated June 12, 2023 at 1:36pm   2 Most recent comment from Miloš Jovanović:Hi, Michael. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Rene back end appointments not goodClosed   Amelia   Updated June 12, 2023 at 1:10pm   7 Most recent comment from Aleksandar Vuković:Hello Rene.Uros is away so I'll take over this ticket.Applying the coupon through the back-end works only for appointments with 1 customer. If you add a new customer from the back-end, the coupon ... Ellen Notifications not sendClosed   Amelia   Updated June 12, 2023 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Elen, Thank you for reaching out to us.Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support because ... Damien Carbery Please add apply_filters to modify stringsClosed   Amelia   Updated June 12, 2023 at 12:25pm   4 Most recent comment from Aleksandar Vuković:Thank you for sharing this with everyone, Damien.I'll forward it to our developers in case it's of use to them as well. Muhammad Hassan Moeen WhatsApp integrationClosed   Amelia   Updated June 12, 2023 at 12:07pm   2 Most recent comment from Marko Davidović:Hello Muhammad, Thank you for reaching out to us.You can download Amelia from this link https://we.tl/t-hkrHmYmejY. We are sending you a short instruction on how to update Amelia to the latest versio ... Blossom How to make hourly, daily, weekly or monthly reservationsClosed   Amelia   Updated June 12, 2023 at 11:55am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that cannot go ov ... Manuel Uan Amelia for kayak rentalsClosed Pre-purchase questions for Amelia   Updated June 12, 2023 at 11:54am   2 Most recent comment from Marko Davidović:Hello Manuel, Thank you for your interest in our product.In general yes. Services can not function without an employee but you can hide the employee choice since you do not need it and you can set up ... Ryan Available Dates not selectableClosed   Amelia   Updated June 12, 2023 at 11:53am   5 Most recent comment from Aleksandar Vuković:Hi again Ryan.This is buffer time. In Settings/Integrations, you've enabled this slider:So, the buffer times are being added to Google events. If you disable this slider, you won't see this ... Victor Lecoeur Implementation of step bookingClosed   Amelia   Updated June 12, 2023 at 8:25am   4 Most recent comment from Aleksandar Vuković:Thank you Victor.I updated Amelia with a v6.3.1 that includes some fixes, but that failed to resolve the issue.After inspecting the console, I don't see any errors coming from our plugin. The on ... Nikos Giovanis Use of the plug inClosed   Amelia   Updated June 12, 2023 at 12:20am   6 Most recent comment from Miloš Jovanović:Hi, Nikos.Sorry for the waiting time.-1. For changing the available times in our plugin, you will find the default time step in Amelia General settings.2. For removing the duration from existing Extr ... Rory Flynn Connected League TablesClosed Pre-purchase questions for wpDataTables   Updated June 11, 2023 at 11:44pm   3 Most recent comment from Miloš Jovanović:Hi, Rory. I just forgot to add, you can also do an alternate approach, like building an individual Table for each School in your SQL Database, or through our Manual Tables ( which make a new table i ...