We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chloe Robinson Outlook Syncing - Set upClosed   Amelia   Updated June 9, 2023 at 7:46pm   3 Most recent comment from Aleksandar Vuković:Hello Chloe.Thank you for reaching out to us.Please check out this video about Outlook Calendar integration. It's about 2 years old, but it still checks out.Let me know if there's anything ... Richard Service TaxClosed   Amelia   Updated June 9, 2023 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hi, Richard.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe and WooCommerce.  What you want is possible to do wit ... Constantin Haidamous How to pass Request body when getting NESTED JSONClosed Pre-purchase questions for wpDataTables   Updated July 17, 2023 at 4:30pm   6 Most recent comment from Miloš Jovanović:Hi, Constantin.Firstly, my sincere apologies for all the waiting time.Our developers advised it seems that something like this is not possible with our plugin,but they are not sure exactly what your ... Zeba Lyra Euzebyo Date format ('d/m/y')Closed   wpDataTables   Updated June 9, 2023 at 10:42am   7 Most recent comment from Miloš Jovanović:Hi, Zeba.You're welcome, no problem at all.Understood.Of course, i spoke with our developers and will do my best to 'push' the priority on adding this,i hope that it should not pose, a ... Humberto Suastegui Alcocer Appointment timeClosed   Amelia   Updated June 9, 2023 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Humberto.As an admin, you can create an appointment at any time from the back-end.You can disable this through Amelia Settings/Roles/Admin, by disabling the "Allow admin to book an appointment a ... Erix Kivuti I'm looking for a multivendor appointments pluginClosed Pre-purchase questions for Amelia   Updated June 9, 2023 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello Erix.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Amelia is not yet ready for multivendor use. Moreover, Services ... Maria Wiegandt Standard-Zeitfenster Schritt von 25 MinutenClosed   Amelia   Updated June 9, 2023 at 9:39am   7 Most recent comment from Miloš Jovanović:Hi, Maria.I am happy to hear that you managed to set up the workaround as intended, that is great news!Just wanted to comment on one detail you mentioned,you said there could be some services that wo ... Tyrese Goldsby Dynamic TagsClosed   Amelia   Updated June 9, 2023 at 7:06am   2 Most recent comment from Aleksandar Vuković:Hello Tyrese.Amelia has webhoks, Google Analytics, and Facebook Pixel integrations that can collect the data from the booking form.You can probably use a webhook to pull the data you need and add it ... Jaffer Double BookingClosed   Amelia   Updated June 8, 2023 at 8:17pm   9 Most recent comment from Miloš Jovanović:Hi, Jaffer. Uros is on vacation, but we will proceed to provide support, of course. We went through the ticket and it seems we can conclude that this issue happened before the last update, at least ... Godwin Otaru Multiple bookings in a particular week for a single customerClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 7:50pm   2 Most recent comment from Miloš Jovanović:Hi ,Godwin.We do not have a solution exactly like that,for example if you need to set up that inside a specific week, like from a particular Monday until Friday one customer would be able to book a m ... Gurpreet Sidhu Corporate BookingsClosed   Amelia   Updated June 8, 2023 at 6:27pm   2 Most recent comment from Miloš Jovanović:Hi, Gurpreet. I am sorry, but i did not fully understand your use-case. 1. In regards to setting up an Amelia Shortcode that would offer some Services shown on a WP Page, but to not use any date for a ... Francesca Kendall Calendar not workingClosed   Amelia   Updated June 8, 2023 at 3:38pm   16 Most recent comment from Miloš Jovanović:Hi, Francesca. We can see that our senior colleague has responded and he is covering your issue on the other ticket : https://tmsplugins.ticksy.com/ticket/3387589/ If i understood, it is the same iss ... Francesca Kendall URGENT - SINCE UPDATINGClosed   Amelia   Updated June 8, 2023 at 2:25pm   7 Most recent comment from Aleksandar Vuković:Hi again Francesca.Please download the new installation file from here: https://we.tl/t-4mI7DMQQInWhen you download it, update the plugin using one of the manual methods from the article below.Upda ... amano ihou can't log inClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:33pm   2 Most recent comment from Aleksandar Vuković:Hello amano.This issue has already been resolved in a separate ticket, so this ticket will be closed. sarmishta s Unable to connect to google calendarClosed   Amelia   Updated June 8, 2023 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello sarmishta.You need to create an employee first. After you create the employee, edit the employee again and the Google Calendar field will appear.