As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

sijo Mouse Hover on the data should display the contentClosed   wpDataTables   Updated July 2, 2023 at 9:26pm   4 Most recent comment from Aleksandar Vuković:Hello again.If you subscribe to any of our products, and decide to cancel your subscription, you will receive all updates until 1 year from the date of purchase passes.Once 1 year from the date of pur ... Gloria Wpdatatbles annoying bugClosed   wpDataTables   Updated July 2, 2023 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello Gloria.Your query seems a bit long, so that could be causing the issue. I can't say for sure since I can't see it in its entirety, but it could very well be the cause of the issue.Ou ... Shantanu Baviskar When a package appointment is booked, employee is not getting appointment emailClosed   Amelia   Updated July 2, 2023 at 8:39pm   8 Most recent comment from Aleksandar Vuković:Thank you once again, Shantanu.We didn't make any changes to your site.Please feel free to reach out to us if you have any further questions or concerns! Shantanu Baviskar -1 Appointment slots left to be booked?Closed   Amelia   Updated July 2, 2023 at 8:37pm   9 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Shantanu.If it happens again, please keep an eye on it and let me know if you notice anything out of the ordinary. Stephen Bruce Casey Colum WidthsClosed   wpDataTables   Updated July 2, 2023 at 8:34pm   2 Most recent comment from Aleksandar Vuković:Hello Stephen.As this is not a support forum, you won't get many responses from other customers, unfortunately, in public tickets.The "Limit Table Width" is (as you've mentioned) in the Dis ... Luca Turrin SMS notificationClosed   Amelia   Updated July 2, 2023 at 12:09pm   2 Most recent comment from Uroš Jovanović:Hello Luca,Thank you for reaching out to us.Please check the following link for documentation on how to set up SMS notifications. As for the next-day reminders, you will need to set up a cronjob.cron ... Phil Mace search eventsClosed   Amelia   Updated July 2, 2023 at 11:27am   4 Most recent comment from Uroš Jovanović:Hello Phil,Glad to be able to assist you.Please let me know if you have any other questions. Jelka multiple time slotsClosed   Amelia   Updated July 2, 2023 at 11:24am   12 Most recent comment from Uroš Jovanović:Hello Yamil,Thank you for reaching out to us.Please check the solution on the ticket which Jelka shared, test it out, and let me know if it works or not.Looking forward to your reply. Robert Calendar not loading againClosed Pre-purchase questions for Amelia   Updated July 2, 2023 at 11:20am   4 Most recent comment from Uroš Jovanović:Hello Robert,Please keep an eye on this and let me know if the same issue reoccurs.Looking forward to your reply. Guillermo Perez Event start time and end time are one hour lessClosed   Amelia   Updated July 2, 2023 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Guillermo,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Simone Hervij Opening hours per serviceClosed   Amelia   Updated June 30, 2023 at 3:47pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for reaching out to us.For that purpose, you need to set it the following way:08:00 - 13:00 - Service 1, 2 and 3.13:00 - 17:00 - Service 2 and 3.Hope this works for you. Dr Samuel Hailu Email NotificationClosed   Amelia   Updated June 30, 2023 at 12:51pm   2 Most recent comment from Marko Davidović:Hello again Samuel,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3403999/For future reference, please don' ... Juan Customer panel accessClosed   Amelia   Updated June 30, 2023 at 12:50pm   2 Most recent comment from Marko Davidović:Hello Juan, Thank you for reaching out to us.We are glad to hear that but If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wis ... Milove Clairin Connect zoomClosed   Amelia   Updated June 30, 2023 at 12:43pm   4 Most recent comment from Uroš Jovanović:Hello Milove,Have you connected the employee to the Zoom user on the Amelia/Employees page?Looking forward to your reply. An Janssens Event booking checkoutClosed   Amelia   Updated June 30, 2023 at 12:38pm   2 Most recent comment from Uroš Jovanović:Hello An,Thank you for reaching out to us.Unfortunately, there is no option to skip the Amelia checkout page, but if you enter the data for the customer, that data will be transferred over to the WooC ...