We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Isabel van der Meijde My services are not updating while I changed themClosed   Amelia   Updated June 16, 2023 at 10:02am   9 Most recent comment from Aleksandar Vuković:You're welcome, Isabel.Please feel free to reach out to us if you have any further questions or concerns! James Poindexter PayPal ErrorClosed   Amelia   Updated June 16, 2023 at 9:27am   5 Most recent comment from Aleksandar Vuković:Thank you for letting me know, James.Can you tell me which one was it? Frantoqui Add a checkbox to Select RowsClosed   wpDataTables   Updated June 16, 2023 at 8:58am   4 Most recent comment from Aleksandar Vuković:Hello Ed.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.The functionalities of the datatables.net doesn't allow us to do it yet, but our developers w ... Masa use Amelia as marketplace for wokrshopsClosed Pre-purchase questions for Amelia   Updated June 16, 2023 at 8:42am   6 Most recent comment from Marko Davidović:Hello Masa,Yes, of course. You can change domains at any time. Also, can deactivate in on one domain and then just activate it on another and that is it.We wish you all the best. Have a nice day.  Gaby packagesClosed   Amelia   Updated June 16, 2023 at 8:19am   3 Most recent comment from Marko Davidović:Hello Gaby, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And we do not have eta on that when or if this will be implemented in Amelia in the futur ... Geoffrey Customer Texting 'STOP'Closed   Amelia   Updated June 16, 2023 at 6:29am   2 Most recent comment from Marko Davidović:Hello Geoffrey, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Marcin Painfully incorrect translationClosed   Amelia   Updated June 15, 2023 at 8:04pm   5 Most recent comment from Miloš Jovanović:Hi, Marcin. I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.I also wonder i ... Tristan Disable AutosaveClosed   wpDataTables   Updated June 15, 2023 at 8:04pm   2 Most recent comment from Miloš Jovanović:Hi, Tristan.Sorry to dissapoint you, butwe don't have any built-in solution to achieve this at this time.At the moment, it is not possible to set up a waiting period to edit multiple cells befor ... Faisal Filter not working on some columnsClosed Pre-purchase questions for wpDataTables   Updated June 15, 2023 at 7:14pm   2 Most recent comment from Miloš Jovanović:Hi, Faisal. We can see you are using the premium version of wpDataTables, since you are able to make SQL Tables, but you did not confirm your Purchase Code on this ticket. Can you please confirm your ... [email protected] Google CalendarClosed   Amelia   Updated June 15, 2023 at 6:33pm   10 Most recent comment from Miloš Jovanović:Hi, Roshan.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... amano ihou RefundClosed   Amelia   Updated June 15, 2023 at 4:05pm   2 Most recent comment from Uroš Jovanović:Hello Amano,Thank you for reaching out to us.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a ... Jesse Kroetch Cannot get appointment time to match time punched in for the business and the employeesClosed   Amelia   Updated June 15, 2023 at 12:44pm   4 Most recent comment from Aleksandar Vuković:Hi again Jesse.Please check your General Settings. If these two options are configured like this:The front-end calendar will offer services as if they are without buffer time:However, as soon as one o ... Mat Always Display Service LocationClosed   Amelia   Updated June 15, 2023 at 12:41pm   4 Most recent comment from Uroš Jovanović:Hello Mat,Thank you for reaching back out to us and for your patience.I have forwarded this to our developers to check on the status of this implementation, but it was not implemented yet.I appreciate ... Tom Veal Calendar not showingClosed   Amelia   Updated June 15, 2023 at 1:20pm   7 Most recent comment from Aleksandar Vuković:Hey Tom.This JS code should solve the issue when added to the page: var elements = document.getElementsByClassName('btn-accent'); function addTrigger(element) { element.addEventListener( ... Raimondo google calendar integrationClosed   Amelia   Updated June 15, 2023 at 12:23pm   6 Most recent comment from Uroš Jovanović:Hello Raimondo, Please check if you have busy events in Google Calendar on Wednesday. Looking forward to your reply.