We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin Amlia causes problems with woocommerceClosed   Amelia   Updated June 15, 2023 at 6:01am   4 Most recent comment from Marko Davidović:Hello Robin,There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did n ... Thomas James Latter Event List Booking FormClosed   Amelia   Updated June 14, 2023 at 8:03pm   12 Most recent comment from Aleksandar Vuković:You're welcome, Thomas. I hope it will be fixed soon.Sawan, if you need some further assistance with this, please feel free to open a new ticket and we'll help you there.  Raffaele Tatullo Dynamic filteringClosed   wpDataTables   Updated June 14, 2023 at 4:59pm   2 Most recent comment from Miloš Jovanović:Hi, Raffaele. If i understood, you need to have a dynamic filter on a page with data on a Chart, and to have the Chart respond to the filter? There is a workaround i will share, that you can use in o ... Mikhail WoocommerceClosed   Amelia   Updated June 14, 2023 at 2:33pm   2 Most recent comment from Uroš Jovanović:Hello Mikhael,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Support Acceleralia Amelia not workingClosed   Amelia   Updated June 14, 2023 at 2:30pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please let me know which version of the Amelia plugin you have installed on your website? If you do not have the latest version, can you please update th ... Elton RefundClosed Pre-purchase questions for Amelia   Updated June 14, 2023 at 2:26pm   2 Most recent comment from Uroš Jovanović:Hello Elton,Thank you for reaching out to us.We have a 15-day money-back guarantee. If you purchase the plugin and find it doesn't suit your needs, you can submit a refund request within 15 days ... Adrien Rami Web link to single event to share on social mediaClosed   Amelia   Updated June 14, 2023 at 2:25pm   2 Most recent comment from Uroš Jovanović:Hello Adrien,Thank you for reaching out to us.For that purpose, you would have to create a page for each service and then use the following shortcode on those pages:[ameliaevents event=1] if you wan ... Mikhail to choose the date and time firstClosed   Amelia   Updated June 14, 2023 at 2:24pm   2 Most recent comment from Uroš Jovanović:Hello Mikhail,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3390946/ For future reference, please don't ope ... Raimund Hild Integrate vouchersClosed   Amelia   Updated June 14, 2023 at 2:07pm   2 Most recent comment from Uroš Jovanović:Hello Raimund,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Jessie LeGrand Amelia Plugin Crashes Site at InstallationClosed   Amelia   Updated June 14, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Jessie,We have since responded to your ticket and we will do so again as soon as possible.Thank you for your patience. Stefan Csoesz Show pas events in a listClosed   Amelia   Updated June 14, 2023 at 11:35am   4 Most recent comment from Uroš Jovanović:Hello Stefan,Thank you for the update on this.Can you please let us know which method you used to add the javascript code to your website?Looking forward to your reply. Kylie Events are displaying for all employeesClosed   Amelia   Updated June 14, 2023 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Kylie,This will be included in the next update that will be released soon.Hope this helps you.Please let me know if you have any other questions. Geoffrey apple calendar integrationClosed   Amelia   Updated June 14, 2023 at 11:09am   2 Most recent comment from Uroš Jovanović:Hello Geoffrey,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jérémy Portail Employé pour les événementsClosed   Amelia   Updated June 14, 2023 at 10:18am   2 Most recent comment from Uroš Jovanović:Hello Jérémy,Thank you for reaching out to us.We have noted this issue and passed it to our developers and it will be resolved in the next few updates.Please let me know if you have any other ques ... Miguelmarco Ramcharan consnet managment platformClosed Pre-purchase questions for Amelia   Updated June 14, 2023 at 7:35am   4 Most recent comment from Aleksandar Vuković:Hello again Marco.We can only see the session, nothing more. We don't have access to your data at all.These are the cookies:ameliaTokenameliaUserEmailameliaRangePastameliaRangeFutureameliaUserTim ...