We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cadcom Téléphone obligatoireClosed   Amelia   Updated June 10, 2023 at 11:08am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us.You need to make this field mandatory in customize section as well like thisThis should help.If you have any more questions please open a new separate ticket f ... Tyana NotificationsClosed   Amelia   Updated June 10, 2023 at 10:57am   2 Most recent comment from Marko Davidović:Hello Tyana, Thank you for reaching out to us.You can do that easily in a notification section like thisThis should help.If you have any more questions please open a new separate ticket for each quest ... GIULIO BONDESAN PRICING QUESTIONClosed Pre-purchase questions for Amelia   Updated June 10, 2023 at 10:44am   2 Most recent comment from Marko Davidović:Hello GIULIO, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https: ... Ivo Müller Notification Placeholder EmployeeClosed   Amelia   Updated June 10, 2023 at 10:44am   2 Most recent comment from Marko Davidović:Hello Ivo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wp ... Daniel Schindlower How can Amelia "remember" custom fields?Closed   Amelia   Updated June 10, 2023 at 10:25am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This would be some sort of membership feature and we do not have that option yet. Custo ... Jaromír Zachata Disable events registration and diferent priceClosed   Amelia   Updated June 10, 2023 at 10:23am   2 Most recent comment from Marko Davidović:Hello Jaromír, Thank you for reaching out to us.Unfortunately, currently, both of these features are not built-in in Amelia.Also, we do not have a membership feature for registered users and non-regi ... Udo Neumann Integration of MS TeamsClosed   Amelia   Updated June 10, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello Udo, Thank you for reaching out to us.There is a possibility that we will implement Teams into Amelia in the future but we can not guarantee this and we do not have any eta at this time.If you h ... Jean-Michel Chemin Problem support accesClosed Pre-purchase questions for Amelia   Updated June 9, 2023 at 9:46pm   7 Most recent comment from Aleksandar Vuković:Glad to hear all issues have been resolved!Please feel free to reach out to us if you have any further questions or concerns! Jean-Michel Chemin Problem 2nd mail for administration WPClosed   Amelia   Updated June 9, 2023 at 9:46pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Jean-Michel.Thanks for letting me know! Jean-Michel Chemin Pproblem exporting event registrantsClosed   Amelia   Updated June 9, 2023 at 9:42pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Jean-Michel.I'm glad to hear this is resolved nowLet me know if there's anything else I can do to help. Shantanu Baviskar Sometimes Work Hours do not appear in Employee DashboardClosed   Amelia   Updated June 9, 2023 at 9:28pm   3 Most recent comment from Aleksandar Vuković:Hello again Shantanu.Please download the installation file for Amelia 6.3.1 from here: https://we.tl/t-z2hcgRVSGZ Marco Back - End Events search not workingClosed   Amelia   Updated June 9, 2023 at 8:51pm   2 Most recent comment from Aleksandar Vuković:Hey Marco.We have a bug with the Search function in the back-end. Our developers are working on it, and it should be resolved in one of our upcoming updates.Sorry for the inconvenience. Lukas Jahn There is a ghost in Amelia ;)Closed   Amelia   Updated June 9, 2023 at 8:40pm   2 Most recent comment from Miloš Jovanović:Hi, Lukas.To be honest, we never saw anything like this before,it does seem very strange on the Video.We are not able to reproduce it - can we take a look remotely at your setup?Please provide me a t ... Lukas Jahn Cron descripctionClosed   Amelia   Updated June 9, 2023 at 8:35pm   2 Most recent comment from Miloš Jovanović:Hi, Lukas. I can see the issue. There is an error in the syntax, we had this happen with WP Crontrol,  for some reason it 'prefers' to have single quotes rather than double quotes inside t ... Louise Bissenbacker Retreat pageClosed   Amelia   Updated June 9, 2023 at 7:54pm   4 Most recent comment from Aleksandar Vuković:Hi again Louise.First, I'd recommend using the new booking forms, so [ameliastepbooking] instead of [ameliabooking].You can also filter the form, so with [ameliastepbooking show=packages] you wil ...