We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pawel Buslowski Attachment upload path:Closed   Amelia   Updated June 11, 2023 at 10:14pm   9 Most recent comment from Aleksandar Vuković:You're welcome, Pawel.Let me know if there's anything else I can do to help. marco EMPLOYEES CONFIGURATIONClosed   Amelia   Updated June 11, 2023 at 10:12pm   9 Most recent comment from Aleksandar Vuković:That's good to know, Marco!Please feel free to reach out to us if you have any further questions or concerns! Peter Vox CRON AGAIN!!!!!Closed   Amelia   Updated June 11, 2023 at 10:12pm   16 Most recent comment from Aleksandar Vuković:My pleasure, Peter.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Schindlower booking form 2.0 customizationClosed   Amelia   Updated June 11, 2023 at 9:43pm   2 Most recent comment from Aleksandar Vuković:Hello Daniel.At the moment, the only way to hide categories in the Step-by-Step booking form would be to filter the form so it only shows a specific category.As for the prices, they can't be hidd ... Chris Thornton Custom Fields/Attachment/Notifications/Link to attachment in emailClosed   Amelia   Updated June 11, 2023 at 9:25pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Chris.Please feel free to reach out to us if you have any further questions or concerns! Stefanie Reiter E-Mails not sendingClosed   Amelia   Updated June 11, 2023 at 9:24pm   11 Most recent comment from Aleksandar Vuković:Hello Stefanie.I took a look, but I can't figure out what's wrong.To be honest, I've never encountered GTranslate before, but there aren't many settings in this plugin so I can& ... Miguel Caneiro book for days, weeksClosed   Amelia   Updated June 11, 2023 at 9:19pm   3 Most recent comment from Aleksandar Vuković:Hi all!Thank you for reaching out to us.Amelia is designed mainly for appointment-bookings. We did add Events later on, but they depend on a fixed date and a fixed time. Multi-day bookings is a lot mo ... Professionelam Proposed changeClosed   Amelia   Updated June 11, 2023 at 9:12pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.This is the old Step-by-Step booking form, which was replaced with a new Step-by-Step booking form 2.0.The old form is still there for old users, but in t ... Emily Status Code 504Closed   Amelia   Updated June 11, 2023 at 8:40pm   6 Most recent comment from Aleksandar Vuković:Thank you Emily, that workedCan you please update Amelia to the latest version (6.3.1), purge all the cache on your site and try again?We've had a couple of bugs related to WooCommerce in this ve ... Salvatore Zoom web sdk integrationClosed   Amelia   Updated June 11, 2023 at 8:36pm   2 Most recent comment from Aleksandar Vuković:Hello Salvatore.We can see that you already have a ticket open with the same topic, so we'll post the same response there. We needed to check if there's anything in Amelia that would cause a ... regis amelia basicClosed   Amelia   Updated June 11, 2023 at 9:32am   2 Most recent comment from Marko Davidović:Hello regis, Thank you for reaching out to us.Yes, you can upgrade at any time in our store from your profile.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" ... Heidi Blade migrating data tablesClosed   wpDataTables   Updated June 10, 2023 at 3:17pm   2 Most recent comment from Miloš Jovanović:Hi, Heidi.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Victor I want to set a maximum number of customer in a emplacementsClosed   Amelia   Updated June 10, 2023 at 11:24am   4 Most recent comment from Marko Davidović:Hello Victor,Unfortunately, currently, this feature is not built-in in Amelia. Each service has it own capacity that can not be combined at this time. Amelia is not deigned in that way and what you wa ... DD CompatibilityClosed Pre-purchase questions for Amelia   Updated June 10, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Amelia has only a core integration with WooCommerce and we can not know or guarantee if it will work with any of its add-ons. You can test this out if you wish ... Geoffrey Preventing new usersClosed Pre-purchase questions for Amelia   Updated June 10, 2023 at 11:13am   2 Most recent comment from Marko Davidović:Hello Geoffrey, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.Amelia doesn't yet have a membership feature, but it will be developed ...