As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Kelsey VideoClosed Pre-purchase questions for wpDataTables   Updated June 27, 2023 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello Kelsey.Thank you for reaching out to us.You should have no issues adding videos to columns and playing them through the table.I used to paste YouTube videos in URL Link columns without issues.W ... Roland Tips/GratuityClosed Pre-purchase questions for Amelia   Updated June 27, 2023 at 8:28am   2 Most recent comment from Marko Davidović:Hello Roland, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the be ... bosbusiness Blocking one week out of twoClosed Pre-purchase questions for Amelia   Updated June 27, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there ha ... Hayley Henning NotificationsClosed   Amelia   Updated June 27, 2023 at 6:57am   2 Most recent comment from Marko Davidović:Hello Hayley, Thank you for reaching out to us.Unfortunately, no, this is only for approved status.If you have any more questions please open a new separate ticket for each question and we will gladl ... Tom Bintener Event not showing up in backendClosed   Amelia   Updated June 27, 2023 at 6:50am   15 Most recent comment from Marko Davidović:Hello Tom,Not each error is connected to Amelia.In your error log we have found errors that were tied to Amelia and those were fixed.Also on the link that you have sent us we get this notice Also whe ... Dino 30% OFFClosed Pre-purchase questions for Amelia   Updated June 27, 2023 at 6:45am   2 Most recent comment from Marko Davidović:Hello Dino, Thank you for your interest in our product.The prices are already lowered and you buy it at a discounted price already. So instead of for example 99 you pay 69 right away. So just click on ... Felipe Appointments not showingClosed   Amelia   Updated June 27, 2023 at 6:26am   5 Most recent comment from Marko Davidović:Hello Felipe,We are glad to hear that everything is fine now in regard to this. Also, I can see that my colleague has already responded to your ticket.If you have any more questions please open a new ... Tirol UpgradeClosed Pre-purchase questions for Amelia   Updated June 27, 2023 at 6:15am   2 Most recent comment from Marko Davidović:Hello Tirol, Thank you for reaching out to us.Sales and promotions do not apply to upgrades and renewals. This is for new licenses only, you can buy a new license with this discount.As for regular upg ... Mikhail WhatsApp message has not been sentClosed   Amelia   Updated June 27, 2023 at 6:11am   7 Most recent comment from Marko Davidović:Hello Mikhail,To be honest, we did not get the chance to take a look, but now we can see everything is working. So the most likely issue was not on our end since this was resolved.If you have any more ... Daniel Badanjak Change employee while booking package slotClosed   Amelia   Updated June 26, 2023 at 9:51pm   6 Most recent comment from Uroš Jovanović:Hello Gauthier,Thank you for reaching back out to us.I will fill in for Stanislav, we will continue or conversation on the following ticket.Looking forward to your reply on it. Dave Challenor Can I use Amelia with a children's softplay centre?Closed   Amelia   Updated June 26, 2023 at 7:36pm   2 Most recent comment from Uroš Jovanović:Hello Dave,Thank you for reaching out to us.For this purpose, I would suggest that you set up an event with different price categories, set up deposit payments, and also create a variety of events ba ... Stuxan 1 year of supportClosed Pre-purchase questions for Amelia   Updated June 26, 2023 at 7:24pm   2 Most recent comment from Uroš Jovanović:Hello Stuxan,Thank you for reaching out to us.You will be able to use the plugin even after 1 year expires, but you will not be able to update the plugin nor have the premium support that we offer wit ... Joas Schurer Set MetaData and Description:Closed   Amelia   Updated June 26, 2023 at 2:12pm   9 Most recent comment from Uroš Jovanović:Hello Joas,Thank you for reaching back out to us and for your patience.Unfortunately, there ar currently no such options with Amelia's built-in features. You can suggest that feature on the foll ... David Chalmers Filter query SQL wrong if using table joinClosed   wpDataTables   Updated June 26, 2023 at 12:55pm   4 Most recent comment from Aleksandar Vuković:Hey David.I would also advise creating a view since, as Milos mentioned, we're using a 3rd party PHP-SQL parser which is limited.Our developers are trying to improve it with every update, but wi ... Karl R Englund Problem with drop ListsClosed   wpDataTables   Updated June 26, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for reaching out to us.Can you please let me know which version of the wpDataTables plugin you have installed on your website?Looking forward to your reply.