We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tyrese Goldsby Pulling Data ValuesClosed   Amelia   Updated June 19, 2023 at 10:01am   3 Most recent comment from Marko Davidović:Hello Tyrese, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Acceleralia Amelia Employee not logging in with WP userClosed   Amelia   Updated June 19, 2023 at 9:02am   17 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. Can you please let me know what you are referring to as not getting the WP session as I want to make sure that there is no misunderstanding? Looking forward t ... Daniel Lewis Accessibility?Closed   wpDataTables   Updated June 19, 2023 at 7:30am   4 Most recent comment from Aleksandar Vuković:Hello JIm.I am sorry to disappoint you, but unfortunately, we haven't added this compatibility yet. There aren't as many requests for this and it'd take a lot of time to achieve this. ... Sandeepa Multiple Categories for a serviceClosed   Amelia   Updated June 19, 2023 at 6:53am   2 Most recent comment from Marko Davidović:Hello Sandeepa, Thank you for reaching out to us.You can not assign one service to multiple categories. You can try and create a new one for each category if you wish. But you can set different prices ... danie jones optionsClosed Pre-purchase questions for Amelia   Updated June 19, 2023 at 6:10am   6 Most recent comment from Marko Davidović:Hello danie, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. H ... Jose Futura compraClosed Pre-purchase questions for Amelia   Updated June 18, 2023 at 2:07pm   2 Most recent comment from Uroš Jovanović:Hello Jose,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to tran ... Everitt Chase Custom Duration (Flexibile) bookingsClosed   Amelia   Updated June 18, 2023 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Everitt,Thank you for reaching out to us.At the moment, this works in the following way. You create custom durations for a service from which the customer can choose on the front end. Once the c ... ronnie adams Follow UpClosed   Amelia   Updated June 18, 2023 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Ronnie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Erez Multi Langauge SiteClosed   wpDataTables   Updated June 16, 2023 at 9:13pm   4 Most recent comment from Miloš Jovanović:Hi, Erez. I can completely understand. No problem, i will keep doing my best to advise.  Anything else that we could assist with, please don't hesitate to create new tickets. Thank you. Thomas Traugott Chart creation failsClosed   wpDataTables   Updated June 16, 2023 at 8:49pm   5 Most recent comment from Miloš Jovanović:Hi, Thomas.My apologies for the delayed response times on this ticket,going to do my best to be quicker going forward.I am delighted to hear that this has been resolved. Thank you for letting us know ... Wally Jones the events pageClosed   Amelia   Updated June 16, 2023 at 8:16pm   13 Most recent comment from Uroš Jovanović:Hello Wally,You can also provide them with the error code as well.Hope that they will be able to assist you with this.Looking forward to your reply. Morgan Wagner Visual CSSClosed   wpDataTables   Updated June 16, 2023 at 7:50pm   2 Most recent comment from Miloš Jovanović:Hi, Morgan.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... JUAN GLAUBITZ How do clients register to change appointments?Closed   Amelia   Updated June 16, 2023 at 5:45pm   4 Most recent comment from Miloš Jovanović:Hello, Nick.Sorry for the waiting time.If you activated the option to “Automatically create Amelia Customer user”,in the back-end Amelia settings/ “Roles Settings”, on the Customer tab,this ... Sabrina Cara Need to know whether I can build a feature on my website using wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated June 16, 2023 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, Sabrina. I think you should be able to achieve this by adding an additional column that you can use to input how much they paid, and then you can combine this column that stores the "paid amount ... reg viguier bug eventsClosed   Amelia   Updated June 16, 2023 at 4:29pm   8 Most recent comment from Aleksandar Vuković:Hello again reg.After inspecting the issue through the console, this was returned as an error:Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 8192 bytes) in /htdocs/w ...