We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christoph Huser Error at TableClosed   wpDataTables   Updated June 19, 2023 at 8:46pm   2 Most recent comment from Aleksandar Vuković:Hello Christoph.Thank you for reaching out to us.The headers are missing in the source file (Excel, if I'm not mistaken), not in the plugin. You need to edit the file and make sure all columns ha ... Brian Ryu Edit/Detail Pop Ups Not VisibleClosed   wpDataTables   Updated June 29, 2023 at 9:20pm   6 Most recent comment from Aleksandar Vuković:Hi again Brian.Sorry for the delay.This appears to be a conflict with Bootstrap.js but we've tested WP Forms and wpDataTables on the same page, and it worked without issues:Please provide me a t ... TonyF Change Advanced Filter value programmaticallyClosed   wpDataTables   Updated June 19, 2023 at 7:40pm   4 Most recent comment from Aleksandar Vuković:Hello Tony.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.wpDataTables can't recognize a session like that. We'll forward it to our developers, ... Robin Plugin disfunctionClosed   Amelia   Updated June 19, 2023 at 6:41pm   4 Most recent comment from Aleksandar Vuković:Hi again Robin.It's a standard troubleshooting procedure to request access to a WordPress site. WordPress, as an open-source system, is quite complex to troubleshoot because there aren't two ... Jorge Faz Selective detail pageClosed   Master-Detail Tables for wpDataTables   Updated June 19, 2023 at 3:34pm   2 Most recent comment from Miloš Jovanović:Hi, Jorge. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Raffaele Tatullo Speed table 11k rowsClosed   wpDataTables   Updated June 19, 2023 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello Raffaele.It definitely would be better to import this table, so it's saved as a "manual" table, and added to the database.The plugin, in this case, uses server-side processing and loads onl ... Damien BECHERINI Writing query to get a wpdatatables table fields from PHPClosed Pre-purchase questions for wpDataTables   Updated June 19, 2023 at 1:08pm   5 Most recent comment from Aleksandar Vuković:Hello Damien.You can do this only for manual or imported tables. The name of the table can be found in the "MySQL table name" field, in the Editing tab, and you can use it in custom queries in PHP tha ... Jan Pricing WordPress tables example 2Closed   wpDataTables   Updated June 19, 2023 at 12:28pm   2 Most recent comment from Aleksandar Vuković:Hello Jan.Thank you for your purchase.At this time, we don't have a tutorial on how to create this example.Currently, we only have a tutorial for "Example 3". They're similar, though - they ... Ioannis Coupons for specific customersClosed   Amelia   Updated June 19, 2023 at 12:14pm   2 Most recent comment from Uroš Jovanović:Hello Ioannis,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Skylux Filter dropdown Bootstrap errorClosed   wpDataTables   Updated June 19, 2023 at 12:08pm   3 Most recent comment from Aleksandar Vuković:Thank you for your assistance, Tristan.Skylux - if you're still facing an issue with this, please let us know. Tyrhone Customer panel redirectClosed   Amelia   Updated June 19, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Tyrhone,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, ... Nikos Giovanis Features of the pluginClosed   Amelia   Updated June 19, 2023 at 12:01pm   8 Most recent comment from Uroš Jovanović:Hello Nikos,Glad to be able to assist you, even though it was not much.Please let me know if you have any other questions. Mikhail AmeliabookingClosed   Amelia   Updated June 19, 2023 at 11:42am   2 Most recent comment from Marko Davidović:Hello Mikhail, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia doesn't yet have a membership feature, but it will be developed as a part o ... haytham zoom integrationClosed   Amelia   Updated June 19, 2023 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.In order to use the new app with Amelia, you need to choose the last option Server-to-Server OAuth. Click “Create” and you will see a popup to give your A ... Roberto Setting appointment hoursClosed   Amelia   Updated June 19, 2023 at 10:55am   4 Most recent comment from Marko Davidović:Hello Roberto,We are glad to hear that everything is fine now and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you al ...