As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Acceleralia Working Hours of the employees is not savingClosed   Amelia   Updated July 6, 2023 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Acceleralia,You are most welcome and hopefully, we were able to help you. Once you have the time test this out and let us know how it goes.If you have any more questions please open a new separa ... Phil Mace event bookingClosed   Amelia   Updated July 6, 2023 at 12:39pm   2 Most recent comment from Uroš Jovanović:Hello Phil,Thank you for reaching out to us.Where exactly you cannot see the phone that the customer entered?Is the coupon field not displayed on the front-end?Looking forward to your reply. Vladimir cannot update pluginClosed   wpDataTables   Updated July 6, 2023 at 12:32pm   9 Most recent comment from Miloš Jovanović:Hi, Vladimir.Thank you for this update and more details on what you did to get this working.I was not aware that you already have the valid SSL certificate on the site.In that case, it is possible th ... Kieran Amelia DepositClosed   Amelia   Updated July 6, 2023 at 12:26pm   7 Most recent comment from Uroš Jovanović:Hello Jovan,We will record a video for this, but at the moment, the only thing we have is documentation. If you set the payment link placeholder, it will only be sent to customers that have paid the ... Luca Iaconelli Customizing Design in the Amelia WordPress Booking PluginClosed   Amelia   Updated July 6, 2023 at 12:16pm   8 Most recent comment from Marko Davidović:Hello Luca,We have tested this again and on our end we can replicate this also. For now you need to enable it and we will forward this to our developers so that they can take a closer look and work on ... Todd Cassetty Your website issuesClosed   Amelia   Updated July 6, 2023 at 11:41am   2 Most recent comment from Uroš Jovanović:Hello Todd,Thank you for reaching out to us.To be honest, I am not sure why this issue occurred as we have not had similar reports in the past.We will have this investigated from our end, in the mean ... susy form customizationClosed Pre-purchase questions for Amelia   Updated July 6, 2023 at 11:31am   2 Most recent comment from Marko Davidović:Hello Susy, Most likely you have the extras option enabled on your service. If you do not want that you can edit the Service and under the Extras tab remove the option that you created, and after that ... Marcel Krijthe confirmation mailClosed   Amelia   Updated July 6, 2023 at 11:21am   2 Most recent comment from Uroš Jovanović:Hello Marcel,Thank you for reaching out to us.There is no native Amelia option for this, but you can take a look at the following article.Please let me know if that worked for you.Looking forward to ... Olivier Kalukuta I cant activate amelia from my websiteClosed   Amelia   Updated July 6, 2023 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello Olivier,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and th ... Gauthier Employee recovery password emailClosed   Amelia   Updated July 6, 2023 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Gauthier,Thank you for reaching out to us.This placeholder will not work for test email, it will only work when the real email has been sent out.Pleas let me know if you have any other question ... Melvin Mollie redirection doesnt workClosed   Amelia   Updated July 6, 2023 at 10:04am   3 Most recent comment from Uroš Jovanović:Hello Melvin, Thank you for reaching out to us. Can you please update the plugin to the latest version (6.4), test it out, and let me know if it works or not? Looking forward to your reply. Martin Suchta Limit No. Booking By Service/Package NOT emplyeeClosed   Amelia   Updated July 6, 2023 at 9:58am   4 Most recent comment from Aleksandar Vuković:Hi again Martin.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia. ... Natascha Vantuykom event ticketsClosed   Amelia   Updated July 6, 2023 at 9:52am   2 Most recent comment from Uroš Jovanović:Hello Natascha,Thank you for reaching out to us.In regards to your first question, can you please provide me with a screenshot of this issue?In regards to your second question, this feature will be im ... Gernot Rominger Pre-filteringClosed   wpDataTables   Updated July 6, 2023 at 9:51am   9 Most recent comment from Aleksandar Vuković:Have you cleared all cache on your site, and in your browser, Gernot?We've included calculation functions to formula columns, so most likely the cache needs to be completely purged on your serve ... Mark Wyke Body Shop Booking SystemClosed Pre-purchase questions for Amelia   Updated July 6, 2023 at 9:18am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us. 1. I trust this message finds you well. We are currently exploring the implementation of a booking system for our client's esteemed auto body repair ...