We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ronnie adams Changing Time Zone For Client ManuallyClosed   Amelia   Updated June 22, 2023 at 9:55am   8 Most recent comment from Marko Davidović:Hello Ronnie,No, this is not possible. When you book for clients on the backend Amelia can not know in what time zone is your customer and it will book with the time zone that is set on WordPress.So t ... ronnie adams Raising WooCommerce Order From BackendClosed   Amelia   Updated June 22, 2023 at 9:18am   2 Most recent comment from Uroš Jovanović:Hello Ronnie,Thank you for reaching out to us.Unfortunately, that is how it works at the moment. But you could set the appointment on the back-end to be pending and set up payment links and it will al ... Aleksandar Stojanovic Calendar integrationClosed   Amelia   Updated June 22, 2023 at 8:27am   6 Most recent comment from Uroš Jovanović:Hello Aleksandar,Thank you for clearing that up.Events from Outlook Calendar will not be displayed in Amelia but busy events from Outlook Calendar will block time slots in Amelia. For that purpose, p ... Fernanda Silva request of help to costumizeClosed   Amelia   Updated June 22, 2023 at 8:15am   2 Most recent comment from Marko Davidović:Hello Fernanda, Thank you for reaching out to us.The thing is I cant figure out if it's possible to make either a service or a package that starts every firts week of the month. - Unfortunately, ... Angela set upClosed   Amelia   Updated June 22, 2023 at 7:59am   2 Most recent comment from Marko Davidović:Hello Angela, Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Adam O. Employee panel user able to change appointment statusClosed   Amelia   Updated June 22, 2023 at 7:59am   2 Most recent comment from Marko Davidović:Hello again Adam, Thank you for reaching out to us.Unfortunately, no. You can not only enable this option and forbid others. I'll kindly ask you to add it as a feature suggestion on this link ht ... Jan Riedel How to change size of box in elementor?Closed   Amelia   Updated June 22, 2023 at 7:46am   4 Most recent comment from Marko Davidović:Hello Jan,Unfortunately, currently, this feature is not built-in in Amelia at this time. And our support does not fully provide personal customization solutions. I'll kindly ask you to add it as ... Komal Getting Error in Free and Paid version both after latest update around 2 days back.Closed   Amelia   Updated June 22, 2023 at 6:52am   2 Most recent comment from Marko Davidović:Hello Komal, Thank you for reaching out to us.We would need a little more information about what kind of errors do you get and a couple of screenshots of the issue. Since we do not have any conflicts ... Brian WebhooksClosed Pre-purchase questions for Amelia   Updated June 22, 2023 at 6:49am   8 Most recent comment from Marko Davidović:Hello Brian,I will forward this to our developers so that they can take a look and see if this can be implemented sometime in the future. Of course, we can not make any promises at this time but we ca ... Klaus Patzak default employees depending on user's last nameClosed   Amelia   Updated June 22, 2023 at 6:16am   4 Most recent comment from Marko Davidović:Hello Klaus, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. H ... Sebastian Klein SynchroClosed   Amelia   Updated June 21, 2023 at 2:05pm   12 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for the update on this.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Michaël CssClosed   Amelia   Updated June 21, 2023 at 12:40pm   2 Most recent comment from Marko Davidović:Hello Michaël, Thank you for reaching out to us.We are not sure that we can but we can try. Can you please send the URL of that page so that we can try to achieve what you need?Looking forward to you ... Cher Amelia FormClosed Pre-purchase questions for Amelia   Updated June 21, 2023 at 12:39pm   2 Most recent comment from Marko Davidović:Hello Cher, Thank you for your interest in our product.Not as such. Each plugin works in their own way and it can be customized up to a point.You can add custom fields on our booking form but the best ... Brent M Joseph Duplicating ProjectsClosed Pre-purchase questions for Amelia   Updated June 21, 2023 at 12:19pm   2 Most recent comment from Marko Davidović:Will do Brent.But If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day.  Geert Leysen add more customisation options to forms and fields with CSS and developer hooksClosed   Amelia   Updated June 21, 2023 at 11:59am   2 Most recent comment from Marko Davidović:Hello again Geert, Thank you for reaching out to us.We can forward this to our developers but we can not make any promises. Also you can add a suggestion on this link https://features.wpamelia.com/ F ...