We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Erica User RolesClosed   Amelia   Updated June 21, 2023 at 10:32am   6 Most recent comment from Uroš Jovanović:Hello Erica,The Amelia manager role has basically all of the permissions os fhte admin user except for the ability to delete stuff from WordPress or Amelia.Hope this helps you.Please let me know if y ... Geert Leysen customize form fields displayClosed   Amelia   Updated June 21, 2023 at 10:02am   2 Most recent comment from Marko Davidović:Hello Geert, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.this can maybe be achieved with some custom CSS.Our support does not fully provide custom ... ronnie adams The new booking formClosed   Amelia   Updated June 21, 2023 at 8:48am   2 Most recent comment from Marko Davidović:Hello Ronnie, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Robert Brown BookingClosed   Amelia   Updated June 21, 2023 at 8:15am   2 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.Yes, of course. You can turn off the deposit option for each service in services/edit service like thisAnd then the deposit option will not appear on the ... Michael Kramer Hide spots available on calendarClosed   Amelia   Updated June 21, 2023 at 7:55am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Yes, and no. You can hide this in the customize section on the main calendar but not on a sidebar like thisIn the next couple of weeks we will implement ... Ricardo Step by step booking not showing text in selected lenguage: SpanishClosed   Amelia   Updated June 21, 2023 at 7:51am   4 Most recent comment from Marko Davidović:Hello Ricardo,Unfortunately, yes, but you can save the file and then you can upload it again so that you do not need to translate each time.We wish you all the best. Have a nice day.  tzouzepe smtp not workingClosed   Amelia   Updated June 21, 2023 at 7:49am   4 Most recent comment from Marko Davidović:That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.Hello tzouzepe,The host should resolve this since you can have the same issue ... Erica Configure specific date for a serviceClosed   Amelia   Updated June 21, 2023 at 6:29am   7 Most recent comment from Marko Davidović:Hello EricaHopefully, this workaround is working for you. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the be ... James Services not appearingClosed   Amelia   Updated June 21, 2023 at 6:18am   4 Most recent comment from Marko Davidović:Hello Jim, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pleas ... Lizzy Moran Amelia Demo how to useClosed Pre-purchase questions for Amelia   Updated June 21, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello Lizzy, Thank you for your interest in our product.Amelia is a booking plugin and all your bookings can be done via Amelia. You can take a look and play around with our demos on this link https: ... Francesca Kendall 2 appts same timeClosed   Amelia   Updated June 21, 2023 at 6:13am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... James Cobalt Feature clarificationClosed Pre-purchase questions for Amelia   Updated June 20, 2023 at 5:08pm   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for reaching out to us.On the first step of the booking form, the employee field can be hidden from the Amelia/Customize page as that is a native function. The other parts of the ... Mikhail How to disable popup with packageClosed   Amelia   Updated June 20, 2023 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Mikhail,Thank you for reaching out to us.For that purpose, you can use the following shortcode:[ameliastepbooking show=services]Hope this helps you.Please let me know if that worked for you. kamran khan google calendarClosed   Amelia   Updated June 20, 2023 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, pleas ... Giorgio Furlani Amelia settingsClosed Pre-purchase questions for Amelia   Updated June 20, 2023 at 1:10pm   2 Most recent comment from Uroš Jovanović:hello I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3395209 For future reference, please don't open multi ...