As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Gerhard Neinert FormsClosed   Amelia   Updated July 5, 2023 at 7:45am   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. What you want it can not be achieved in Amelia at this time. There is ni possibility t ... Daniel Re: Amelia Capabilities for a small businessClosed   Amelia   Updated July 5, 2023 at 7:08am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.In essence, if they want to sell a bundle of classes (certain amount of hours for painting classes) they can do that but only with a pro license since t ... Janet Webster Blocking out timeClosed Pre-purchase questions for Amelia   Updated July 4, 2023 at 3:16pm   4 Most recent comment from Uroš Jovanović:Hello Janet,There should be a different color displayed for that non-working period on the Amelia/Calendar page.Hope this helps you.Please let me know if you have any other questions. Mark Coupon box not displaying on packagesClosed   Amelia   Updated July 4, 2023 at 2:17pm   4 Most recent comment from Uroš Jovanović:Hello Mark, You can do so with the following shortcodes: [ameliastepbooking] and [ameliacatalogbooking]  Please let me know if you have any other questions. Robert Pothier Employee Panel getting extra tabsClosed   Amelia   Updated July 4, 2023 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Alexis Reservation plugin popup problemClosed   Amelia   Updated July 4, 2023 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Alexis,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Tony Fitzpatrick Suffix & Prefix Rendering in all multiple columnsClosed   wpDataTables   Updated July 4, 2023 at 11:34am   8 Most recent comment from Aleksandar Vuković:That depends on a lot of things, Tony.If you're not using the aforementioned Google Sheets API, and the table is large, it will take time for it to load. Even with the Google Sheets API, it wil ... carlos flores NotificationsClosed   Amelia   Updated July 4, 2023 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for reaching out to us.All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email. The only way you can do this is t ... Nigel Amelia Front-end Employee PanelClosed   Amelia   Updated July 4, 2023 at 11:07am   4 Most recent comment from Uroš Jovanović:Hello Nigel,Really sorry to feel that way. Please let me know if you have any other questions and will assist you with this.Looking forward to hearing from you. Roberto popup form only displays on second clickClosed   Amelia   Updated July 4, 2023 at 10:47am   10 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for that. We will respond to your ticket as soon as possible. Angelo Zargari New services aren't shown on the websiteClosed   Amelia   Updated July 4, 2023 at 10:43am   4 Most recent comment from Uroš Jovanović:Hello Angelo,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... ampagi Question about wpDataTables/ChartsClosed   wpDataTables   Updated July 4, 2023 at 10:39am   2 Most recent comment from Miloš Jovanović:Hi, ampagi.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/customer/1820683/ For future reference, please don't ope ... Mikhail Difference in timeClosed   Amelia   Updated July 4, 2023 at 10:25am   2 Most recent comment from Uroš Jovanović:Hello Mikhail,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inheri ... Ted Esler Gravity Forms and wpTables field descriptionClosed   Gravity Forms integration for wpDataTables   Updated July 4, 2023 at 9:57am   5 Most recent comment from Miloš Jovanović:Hi, Ted.I am sorry to see that you had to go through this trouble to make the use-case work,but happy to see that you found a working solution.We will be here, let us know if you encounter any other ... Gauthier Webhooks don't workClosed   Amelia   Updated July 4, 2023 at 9:30am   4 Most recent comment from Uroš Jovanović:Hello Gauthier,Thank you for the credentials.I have sent you the latest fixed version of the Amelia plugin via email. Please install it, clear the cache and test it out afterward.Looking forward to yo ...