We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

[email protected] Mobile layoutClosed   Amelia   Updated August 4, 2023 at 9:46am   4 Most recent comment from Stefan Petrov:You are welcome.I'm glad that I can help.If you have any other questions, please open a new ticket and we will gladly help you there. Andrew Client appointment cancel/rescheduleClosed Pre-purchase questions for Amelia   Updated August 4, 2023 at 7:55am   2 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.Yes, they have option to cancel and also you can enable them the option to reschedule form their profile in customer panel. And also you can set the mini ... CARLOS ATRISTAIN Reservation Issue: Slot not available for booking for one client but available for otherClosed   Amelia   Updated August 4, 2023 at 7:18am   7 Most recent comment from Marko Davidović:Hello CARLOS,Most likely this was not causing the issue to be honest but it can not hurt to connect her. We can not see any reason why only this particular customer can not book. If this happens agai ... Mark Bonito Time ZonesClosed Pre-purchase questions for Amelia   Updated August 4, 2023 at 7:09am   2 Most recent comment from Stefan Petrov:Hello Mark,thanks for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amel ... Bianca Wijnstekers I want the client to fill in a location in the form, is that possible?Closed   Amelia   Updated August 4, 2023 at 6:21am   2 Most recent comment from Marko Davidović:Hello Bianca, Thank you for reaching out to us.Yes, you can add a custom field where you will ask the customer any additional information that you may require.You can read more about custom fields on ... Michal Service namesClosed   Amelia   Updated August 4, 2023 at 5:39am   4 Most recent comment from Marko Davidović:Hello Michal,We are glad to hear that and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice ... Eduardo Fonseca price of bookingClosed   Amelia   Updated August 4, 2023 at 5:36am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it is designed and this can not be altered at this time I'm afraid.  ... ampagi Cell Width - wrap contentClosed   wpDataTables   Updated August 3, 2023 at 8:15pm   6 Most recent comment from Miloš Jovanović:Hi ampagi ,no problem, i am happy to advise.We will cover the issue from the remaining active ticket as soon as possible, as well.Anything else that we could assist with, please don't hesitate ... Juillan Camille Beug du siteClosed   Amelia   Updated August 3, 2023 at 7:00pm   6 Most recent comment from Miloš Jovanović:Hi Jullan,actually there was another critical error on the site, while i try to re-enable all the plugins.Can you please reach out to your Hosting Provider support, and see if they can send you a full ... Rodolfo Filter on multiple line chartsClosed   wpDataTables   Updated August 3, 2023 at 2:30pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo, Sorry for replying so late to the tickets today. We have been experiencing an unusually high number of tickets. Your patience is highly appreciated. - 1. This is not possible with our &# ... Rodolfo Many requests 503Closed   wpDataTables   Updated August 3, 2023 at 2:24pm   53 Most recent comment from Miloš Jovanović:Hi Rodolfo, from this error text you send as the example, i can see the Table ID 793 is showing. /wp-admin/admin-ajax.php?action=get_wdtable&table_id=793 When i try to log in your live site, https:/ ... Giam Manage Packages BookingClosed   Amelia   Updated August 3, 2023 at 11:55am   20 Most recent comment from Miloš Jovanović:Hi Giam,no problem, i am happy to advise.Thank you for understanding, and for the very kind words.Of course, please don't hesitate to open any additional/new tickets if anything else comes up in ... Andreas Block booking for new customersClosed   Amelia   Updated August 3, 2023 at 11:32am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia does not have this kind of restriction option.But there may be a workaround you ... Ben Time Of Day PricingClosed   Amelia   Updated August 3, 2023 at 11:27am   3 Most recent comment from Marko Davidović:HelloBen , Thank you for reaching out to us.The only other solution that we can offer you is to create several employees that can work on different times and days and then you can set different prices ... Maverick Martin Add Coupons to Export FieldsClosed   Amelia   Updated August 3, 2023 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello Maverick.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.I'll forward your suggestion to our developers, and hopefully they'll be able to i ...