As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Chong Membership classes deductClosed Pre-purchase questions for Amelia   Updated August 22, 2023 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Chong,Thank you for expressing interest in the Amelia plugin.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of ... valeria curzio booking event formClosed   Amelia   Updated September 5, 2023 at 1:47pm   3 Most recent comment from Uroš Jovanović:Hello Valeria, Just wanted to let you know that we have the issue with the event booking time zone and passed it to our developers to have this resolved as soon as possible. I appreciate your patience ... Jacek user registrationClosed   Amelia   Updated August 22, 2023 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Jacek,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in t ... Constantin Iacob Problem plugin updatesClosed   Amelia   Updated August 22, 2023 at 10:18am   7 Most recent comment from Marko Davidović:Hello Constantin,My apologies we are sending it to you again on this link https://we.tl/t-K4pLN69Us3.Hope everything is fine now.  goodnessreflexenrelax custom opening hoursClosed   Amelia   Updated August 22, 2023 at 10:15am   4 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Roberto microsoft teamsClosed   Amelia   Updated August 22, 2023 at 10:06am   4 Most recent comment from Marko Davidović:Hello Roberto,This is not a small project and our developers do not accept personal customization projects at this time. Because our developers are very busy at the moment, working on some priority t ... Camilla Donde BugClosed   Amelia   Updated August 22, 2023 at 10:05am   3 Most recent comment from Uroš Jovanović:Hello Camilla,Thank you for reaching out to us.As there are the following errors on the front-end:Can you please reach out to the hosting provider with these issues and they will be able to assist you ... Claudio new field in ProfileClosed   Amelia   Updated August 22, 2023 at 10:01am   14 Most recent comment from Marko Davidović:Hello Claudio,Can you please send us a couple of screenshots of the issue? Or a short one-minute video. I wanted to bring to your attention a recent change in our licensing arrangement for Amelia. As ... Isabelle event bookingClosed   Amelia   Updated August 22, 2023 at 9:47am   4 Most recent comment from Marko Davidović:Hello Isabelle,Unfortunately, currently, this feature is not built-in in Amelia. This is how it works at time. We can try 2 possible solutions 1. You can show only one event at a time and then just c ... Athanasios Mousiolis Amelia dashboard viewClosed   Amelia   Updated August 22, 2023 at 9:38am   2 Most recent comment from Stefan Petrov:Hello Athanasios,thanks for reaching out to us.Unfortunately, this is not possible, since Amelia is a plugin for WordPress. No matter if it is an employee or admin, you need to log in to WP in order t ... Miguel Elgueta Question on custom fieldsClosed Pre-purchase questions for Amelia   Updated August 22, 2023 at 8:51am   4 Most recent comment from Stefan Petrov:You are welcome, Miguel.Please, let us know if you have any other questions. eitan khiyaev Amelia not showingClosed   Amelia   Updated August 22, 2023 at 8:13am   3 Most recent comment from Marko Davidović:Hello eitan, Thank you for reaching out to us.We are glad to hear that you have set everything up and should you have any further inquiries, we kindly request that you open separate tickets for each q ... Phil Mace cannot book multiple event ticketsClosed   Amelia   Updated August 22, 2023 at 8:01am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for reaching out to us.We went on your site but we do not see such an issue as you can see in the screenshotIf you have issues with some specific event please let us know which e ... Pawel Buslowski stripe not workingClosed   Amelia   Updated August 22, 2023 at 7:17am   2 Most recent comment from Marko Davidović:Hello Pawel, Thank you for reaching out to us.We are aware of this issue and our developers are already looking into it. For now, it is best to use the previous version of Amelia we do apologize for t ... Andrei I'm using a restore plugin to install a website with Amelia already activatedClosed   Amelia   Updated August 22, 2023 at 7:03am   3 Most recent comment from Stefan Petrov:Hello Andrei,I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to ...