Hello Bob,

Thank you fo reaching out to us.

As that part is handled by WooComerce, you will have to reach out to their support with this specific question.

Please let me know if they were able to assist you.

Hello Bob,

In regards to this, WooCommerce handles the payment status part and Amelia can be connected to WooCoommerce order status with the following options:

You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in WooCommerce it will automatically be changed in Amelia. By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses. When you click on that button a new section will appear with the following options, that you need to set: 

• “Order” dropdown, from which you can choose one of the WooCommerce order statuses that you want to correlate with status in Amelia
• “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
• “Booking”, here you choose the status in Amelia you want to correlate with the WooCommerce status, depending on if you are creating a rule for appointments, events, or packages.
• Lastly, on the “Payment” dropdown, you can choose the payment status that will be set, once the order is WooCommerce is created or updated. 

Hope this helps you.

Please let me know if you have any other questions.