We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paula Display description mobileClosed   Amelia   Updated August 10, 2023 at 8:43am   7 Most recent comment from Stefan Petrov:Hello Paula,i will make a request. It's not possible to give ETA, but it will be on the list.Thanks for pointing it out. Alex Sebastian Bringing anyone with you optionClosed   Amelia   Updated August 10, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not know if this is possible with Booknetic or not but in our demos you can not se ... Lucas Mialani Resend booking details to customerClosed   Amelia   Updated August 10, 2023 at 7:44am   4 Most recent comment from Uroš Jovanović:Hello Lucas,Glad to be able to assist you.Please let me know if you have any other questions. Catalina Mantilla Notifications not sentClosed   Amelia   Updated August 10, 2023 at 7:18am   6 Most recent comment from Marko Davidović:Hello Catalina,Unfortunately, we can not log in in a standard way Do you have some custom login to a backend?Looking forward to your reply.  sahibzada ehtisham nisar booking appoint via woocommerce storeClosed   Amelia   Updated August 10, 2023 at 7:12am   4 Most recent comment from Marko Davidović:Hello sahibzada,Unfortunately, currently, this feature is not built-in in Amelia. If a customer deletes everything there is no option to be redirected back. Only once they complete the booking you can ... Benita Howe Calendar IntegrationClosed   Amelia   Updated August 10, 2023 at 6:49am   2 Most recent comment from Stefan Petrov:Hello Benita,thanks for reaching out to us.For now, Amelia has integration with Google and Outlook Calendar. You can set the busy slots with Google /Outlook Calendar but you also have the option that ... María de Haro Compatibility of the Amelia Plug-in with the Redsys virtual payment gateway/POS systemClosed   Amelia   Updated August 10, 2023 at 6:41am   4 Most recent comment from Stefan Petrov:You are welcome, Maria.I'm glad that I was able to help.If you have any other questions, please open a new ticket and we will gladly help you there. Rob Cioffi Can I use Google Sheet with multiple sheets?Closed   wpDataTables   Updated August 9, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi Rob,sorry to disappoint you, but it is not possible to have multiple Sheets connected to same table.Each Sheet tab has a unique URL, and you can only have one Table from each tab.If you wish to se ... Trimor BillingClosed Pre-purchase questions for Amelia   Updated August 9, 2023 at 3:21pm   2 Most recent comment from Uroš Jovanović:Hello Trimor,Thank you for reaching out to us.Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the nex ... jerome transfer my website form local to internetClosed Pre-purchase questions for Amelia   Updated August 9, 2023 at 1:29pm   3 Most recent comment from Stefan Petrov:Hello jerome,thanks for reaching out to us.Regarding migrating the Amelia installation, the easiest way is to clone your website. You can do that by using the Duplicator plugin. It will generate a c ... Susanne Schilk-Bluemel Zoom IntegrationClosed   Amelia   Updated August 9, 2023 at 12:39pm   4 Most recent comment from Uroš Jovanović:Hello Susanne, Thank you for the credentials. The issue is that you added the same value for the Client ID and Client Secret values. You need to copy the values that are seen below (This is from our ... Dudli Tibor Show categoriesClosed   Amelia   Updated August 9, 2023 at 11:35am   2 Most recent comment from Uroš Jovanović:Hello Dudli,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... erwin de troch sign in buttonClosed Pre-purchase questions for Amelia   Updated August 9, 2023 at 11:31am   2 Most recent comment from Marko Davidović:Hello erwin, Thank you for reaching out to us.This is not our platform we only use this platform for providing support but we thank you so much for letting us know we will get in touch with their deve ... Dudli Tibor Extras per employeeClosed   Amelia   Updated August 9, 2023 at 11:26am   2 Most recent comment from Marko Davidović:Hello Dudli, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Extras are tied to services not to employees so what you want to achieve is no possible ... James PRO VERSIONClosed   Amelia   Updated August 9, 2023 at 9:54am   2 Most recent comment from Stefan Petrov:Hello James,thanks for reaching out to us.Our apologies for the inconvenience. We are sorry to hear that you are experiencing issues with Amelia.If you do not see your packages option, please try to r ...