As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Fabio Gentile Alphabetic Order of event price listClosed   Amelia   Updated August 21, 2023 at 4:45am   6 Most recent comment from Marko Davidović:Hello Fabio, We just got the feedback from our colleagues and they have told us that the ticket are designed to be listed from the lowest price to the highest. They also told me that we will be implem ... Jessica Miller Variable LinksClosed   Amelia   Updated August 21, 2023 at 4:44am   6 Most recent comment from Marko Davidović:Hello again David, We thank you for your suggestion but unfortunately, we can not say how much development will require because we receive a lot of requests for personal customization each day and unf ... MARIE PETIT Urgent problème de capacité non reconnuClosed   Amelia   Updated August 21, 2023 at 4:44am   4 Most recent comment from Marko Davidović:Hello MARIE, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Alexandre Beninger locationClosed   Amelia   Updated August 21, 2023 at 4:41am   4 Most recent comment from Marko Davidović:Hello Alexandre, We are not sure what the issue is exactly, you have a notification called package purchased. This notification is sent when they purchase a package. And later when they book an appoin ... Louis Gunnell Booking form not working on mobileClosed   Amelia   Updated August 20, 2023 at 4:03pm   2 Most recent comment from Uroš Jovanović:Hello Louis,Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a ... Lisbel Valdés Rodríguez Button issuesClosed   Amelia   Updated August 20, 2023 at 3:58pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ple ... Laura Jennings Partial RefundsClosed   Amelia   Updated August 20, 2023 at 3:58pm   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Christian Graf Automatically create Amelia customer when WP user with role 'Amelia Customer' is createdClosed   Amelia   Updated August 20, 2023 at 3:35pm   3 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for sharing this with us and other users, someone will find it useful for sure.If you have any other questions, please let me know. David Siddons I cannot get links to the tables...I cant get it to workClosed Pre-purchase questions for wpDataTables   Updated August 18, 2023 at 5:44pm   2 Most recent comment from Miloš Jovanović:Hi David,are you using a Table that is linked to Source Data, such as a Google Spreadsheet?If that is the case,When we connect Google Spreadsheets with our tables in the plugin, our plugin can not re ... Josh AbilityClosed Pre-purchase questions for wpDataTables   Updated August 18, 2023 at 4:03pm   2 Most recent comment from Miloš Jovanović:Hi Josh,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... David Siddons SupportClosed   wpDataTables   Updated August 18, 2023 at 3:08pm   2 Most recent comment from Miloš Jovanović:Hi David, our Support does not provide live meetings/calls, but we can help you with a lot of examples and to get you started in the right direction. You also have our Documentation at your disposal, ... Dardelet The difference between Eating and CustomerClosed   Amelia   Updated August 18, 2023 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello Dardelet,Thank you for reaching out to us.Yes, the Amelia Manager user has all permissions as an admin user except for deleting anything in Amelia.Hope this helps you.Please let me know if you ... Shauna Amelia upgradeClosed   Amelia   Updated August 18, 2023 at 1:25pm   2 Most recent comment from Uroš Jovanović:Hello Shauna,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the ... Sandeepa Time zone in notificationsClosed   Amelia   Updated August 18, 2023 at 1:07pm   7 Most recent comment from Marko Davidović:Hello again Sandeepa,You are using the old version of Amelia 6.4We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest ... arman option labelClosed   Amelia   Updated August 18, 2023 at 1:02pm   2 Most recent comment from Marko Davidović:Hello arman, Thank you for reaching out to us.As far as we can see in your screenshot this is extras option it doesn't affect how many people there can be in appointment. You can can turn this if ...