As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Janis Angele Dutch TranslationClosed   Amelia   Updated August 22, 2023 at 6:27am   4 Most recent comment from Marko Davidović:Hello Janis, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wil ... Daniel Search by employee & hours not workingClosed   Amelia   Updated August 22, 2023 at 5:44am   6 Most recent comment from Marko Davidović:Hello Daniel,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separ ... Larry Customize - EventsClosed   Amelia   Updated August 22, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello Larry, Thank you for reaching out to us.When you have only one ticket these changes will be applied but when you set custom pricing for several different tickets in that case unfortunately label ... giorgia bellini FINANCEClosed   Amelia   Updated August 21, 2023 at 8:03pm   6 Most recent comment from Miloš Jovanović:Hello Giorgia,we can log in and remotely check everything for you,and with your permission we can try to apply this fix on your site?-Please provide me a temporary WP-admin (administrator) user for yo ... Clayton McMillan calculated columnClosed   wpDataTables   Updated August 21, 2023 at 7:48pm   6 Most recent comment from Miloš Jovanović:Hi Clayton,my apologies again for such a late reply.Just following up,  thank you very much for sharing these findings with us.I am sending the details to our QA Team, they will do their best to re ... Bruce Can't create tablesClosed   wpDataTables   Updated August 21, 2023 at 7:03pm   6 Most recent comment from Miloš Jovanović:Hi Bruce,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Thomas Traugott Chart rendering fails in spite of valid dataClosed   wpDataTables   Updated October 16, 2024 at 3:12pm   25 Most recent comment from Miloš Jovanović:Hi Thomas, Just wanted to follow up on this issue - Our developers created a working fix, our QA Team is just additionally testing it. It should be released in the following update - so please keep a ... Mirosław Pricing option for services (discounts for kids)Closed   Amelia   Updated August 21, 2023 at 12:39pm   2 Most recent comment from Stefan Petrov:Hello Miroslaw,thanks for reaching out to us and sorry for the late answer.The way to differentiate the prices, if not using the custom pricing option, is to make three separate services. If you are u ... Alexandre Beninger set a number minimum of people for an eventClosed   Amelia   Updated August 21, 2023 at 11:59am   2 Most recent comment from Stefan Petrov:Hello Alexandre,thanks for reaching out to us.Sorry to disappoint you, but currently there is no such option with Amelia's built-in features. You can suggest that feature on the following link ... Justin humphries Book Now Button disabledClosed   Amelia   Updated August 21, 2023 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Justin,Thank you for reaching out to us.For which event does this not work fine?There are two different types of events in Amelia, please check the explanation below:Recurring Events: Think of ... alex time reservationClosed Pre-purchase questions for Amelia   Updated August 21, 2023 at 11:36am   2 Most recent comment from Uroš Jovanović:Hello Alex,WooCommerce and Amelia do have separate user systems, but there is a solution for that.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some members ... Marc Garcia Pending to ConfirmedClosed   Amelia   Updated August 21, 2023 at 11:28am   7 Most recent comment from Uroš Jovanović:Hello Marc,I will have this ticket closed now. PLease let me know if you have any other questions. Henrry Query about [ameliasearch] shortcodeClosed Pre-purchase questions for Amelia   Updated August 21, 2023 at 11:28am   2 Most recent comment from Stefan Petrov:Hello Henrry,thanks for reaching out to us.Unfortunately, with the lite version, it's not possible to use [ameliasearch]. We recommend switching to the Basic version or later to Pro if you find ... jowalinio Pago en panelClosed   Amelia   Updated August 21, 2023 at 11:27am   4 Most recent comment from Uroš Jovanović:Hello,Unfortunately, this is how it functions as Amelia does not process payment but rather sends information to other payment gateways.Hope this helps you.Please let me know if you have any other que ... Michael Rieder Google Charts TipToolClosed Pre-purchase questions for wpDataTables   Updated August 21, 2023 at 11:05am   2 Most recent comment from Miloš Jovanović:Hi Michael,Chart engines do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdatachart callback ...