We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michele Klein Duration Buffers Not WorkingClosed   Amelia   Updated August 7, 2023 at 4:51am   2 Most recent comment from Marko Davidović:Hello Michele, Thank you for reaching out to us. Please try and enable option in settings-general settings called Use service duration for booking a time slot. This should help. If you have any more ... Rafał TranslationClosed   Amelia   Updated August 6, 2023 at 7:12pm   4 Most recent comment from Miloš Jovanović:Hi Rafał,I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. I also wonder if ... Eugen Custom FieldsClosed   Amelia   Updated August 6, 2023 at 12:36pm   3 Most recent comment from Eugen:Hey StefanThat is too bad :( I am sure many others would like and need that option!I have a few more tickets opened. Looking forward to a more positive reply on those :)Thank you Matthew Chatfield Calendar displayClosed   Amelia   Updated August 6, 2023 at 12:27pm   2 Most recent comment from Stefan Petrov:Hello Matthew,thanks for reaching out to us.Please, check if the timezone is set up correctly. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here ... Alex foreign keys and editor input types, no multi-value selectbox?Closed   wpDataTables   Updated August 4, 2023 at 6:12pm   2 Most recent comment from Miloš Jovanović:Hi Alex,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Shantanu Baviskar Where's the email placeholder to add unsubscribe link?Closed   Amelia   Updated August 4, 2023 at 2:05pm   3 Most recent comment from Shantanu Baviskar:Understood. You may close this ticket Naoya Kumagai Unable to activate Gravity Forms IntegrationClosed   Gravity Forms integration for wpDataTables   Updated August 4, 2023 at 1:28pm   9 Most recent comment from Miloš Jovanović:Hi Naoya. Sorry for this delayed reply time. As i mentioned before, when you log in the WP-Admin, you will see this on top, there is a warning made from our Plugin that says : "Gravity Forms integrati ... Deb Foley CSSClosed   Amelia   Updated August 4, 2023 at 12:32pm   2 Most recent comment from Marko Davidović:Hello Deb, Thank you for reaching out to us.You can add and find custom fields placeholders here Hope this helps.  Willett Cheng Google Calendar split group appointmentClosed   Amelia   Updated August 4, 2023 at 12:03pm   12 Most recent comment from Aleksandar Vuković:Hi again Willett.Unfortunately, no. These are the only workarounds I can offer, and there's no way you can split the details in multiple rows.It's just how the Google API works and how it c ... Kamil Wisniowski When i will get my refund?Closed   Amelia   Updated August 4, 2023 at 11:46am   2 Most recent comment from Marko Davidović:Hello Kamil, Thank you for reaching out to us.Refund can take up to 7 working days to reach you. If it does not reach you in that time please contact us again so that we can check again.We wish you al ... Jen Weaver Tick to read T&Cs before paymentClosed Pre-purchase questions for Amelia   Updated August 4, 2023 at 11:34am   4 Most recent comment from Marko Davidović:Hello Jen, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pleas ... Daniel McKenna Event ListClosed   Amelia   Updated August 4, 2023 at 11:27am   4 Most recent comment from Marko Davidović:Hello Daniel,You can find it in settings-general settings like thisHope this helps.  Laura Jennings Single Member Business -- How to get around multiple rolesClosed   Amelia   Updated August 4, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello again Laura, Thank you for reaching out to us.You can find the answer there You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for ... Francesca Kendall Employee email not workingClosed   Amelia   Updated August 4, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... David Debit on my credit card (URGENT!!!)Closed   wpDataTables   Updated August 4, 2023 at 10:13am   3 Most recent comment from Miloš Jovanović:Hi David, our billing Team just passed me a screenshot as additional detail, so i am sending it to you as well, this is what we can see from our end in regards to charges from on any purchases linked ...