As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Juergen Tolksdorf EventsClosed   Amelia   Updated August 18, 2023 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Juergen,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Juergen Tolksdorf Booking Form 2.0 languageClosed   Amelia   Updated August 18, 2023 at 10:55am   4 Most recent comment from Stefan Petrov:Hello Juergen,that's great to hear. If you have any other questions, please open a new ticket and we will gladly help you there. Malek Whatsapp notification pluginClosed Pre-purchase questions for Amelia   Updated August 18, 2023 at 10:49am   2 Most recent comment from Marko Davidović:Hello Malek, Thank you for your interest in our product.This is not up to us Amelia is just a middleman that allows you to connect WhatsApp to its notifications. Whether this is allows or not we can n ... Martina Rick Google Calendar SyncClosed   Amelia   Updated August 18, 2023 at 8:59am   4 Most recent comment from Marko Davidović:Hello Martina,We are glad to hear that everything is working fine now, and if those appointments were made before you completed the integration they can not sync afterward. But when you book an appoin ... Amit Online Event Ticket Modification & SalesClosed Pre-purchase questions for Amelia   Updated August 18, 2023 at 8:56am   12 Most recent comment from Marko Davidović:Hello Amit,1. Our events function differently let us explain. So if you you set that your event last 2 days, when a customer buys a ticket he buys it for both days. If you want to sell tickets for e ... Seyed Kianoosh emamzadeh ServiceClosed   Amelia   Updated August 18, 2023 at 8:30am   2 Most recent comment from Stefan Petrov:Hello Seyed,thanks for reaching out to us.Unfortunately, there is no such option within Amelia built-in features. Certainly, you can suggest this as a feature on this link - Amelia FeaturesCurrently ... John Booking Past AppointmentsClosed   Amelia   Updated August 18, 2023 at 8:27am   6 Most recent comment from Uroš Jovanović:Hello John, Glad to hear that. Please let me know if you have any other questions. Mokhir LanguageClosed   Amelia   Updated August 18, 2023 at 8:12am   2 Most recent comment from Stefan Petrov:Hello Mokhir,sorry for the late reply.Unfortunately, this is not possible. You can make two pages on the same website with different forms, but if you translate the same form, it will show the transla ... Nora Kramer Employee Portal only showing military timeClosed   Amelia   Updated August 18, 2023 at 7:51am   4 Most recent comment from Marko Davidović:Hello Nora,We have just tested this in several environments and we can confirm that everything in Amelia is working you can check this in the screenshots that we are sending you Can you please purge ... Patrick Setting minimum quantity for events to oneClosed   Amelia   Updated August 18, 2023 at 7:09am   6 Most recent comment from Stefan Petrov:You are welcome, Patrick.Please, let me know if you need help with anything else. Sandeepa Custom FieldsClosed   Amelia   Updated August 18, 2023 at 6:09am   4 Most recent comment from Marko Davidović:Hello again Sandeepa,Unfortunately, no, this fields and its data are related to appointments only and this data must be filed in each time a customer book a new appointment. Should you have any furth ... Alishia Plugin not installingClosed   Amelia   Updated August 18, 2023 at 6:07am   2 Most recent comment from Marko Davidović:Hello Alishia, Thank you for reaching out to us.It looks like you are using some sort of plugin installer, we will send you instruction how you can install it manually.You can download Amelia from you ... CARLOS ATRISTAIN Urgent Support Ticket - Duplicate Bookings and Backend IssueClosed   Amelia   Updated August 18, 2023 at 5:24am   12 Most recent comment from Marko Davidović:Hello Carlos,We understand this should be implemented in the next update but when this update will be released we do not have eta at this time but hopefully, it will be soon.Should you have any furth ... giuseppe scopelliti accept or decline an appointemt from emailClosed   Amelia   Updated August 17, 2023 at 2:39pm   2 Most recent comment from Stefan Petrov:Hello Giuseppe,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Dardelet SMSClosed   Amelia   Updated August 17, 2023 at 2:19pm   4 Most recent comment from Uroš Jovanović:Hello Laurent,Glad to be able to assist you.Please let me know if you have any other questions.