We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kim Allan Kristensen PHP - Get value from shortcodeClosed   wpDataTables   Updated August 1, 2023 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi Kim Allan Kristesnen,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer tha ... Lucas Mialani Container Size Catalog Booking Form 2.0Closed   Amelia   Updated August 1, 2023 at 12:46pm   2 Most recent comment from Stefan Petrov:Hello Lucas, Our support does not fully provide customization solutions, but we can try to provide some basic CSS in situations like this. This will hide the scroll button  Here is the CSS code .ame ... Emanuel Hide email field on Booking Forms 1Closed   Amelia   Updated August 1, 2023 at 9:31am   2 Most recent comment from Stefan Petrov:Hello Emanuel,thanks for reaching out to us.Have you tried to hide the button in the Customize section - Booking Form 1.0? What issues are you seeing when renaming the label names and text?We highly ... Elsa Govaarts PHP version WordpressClosed   Amelia   Updated August 1, 2023 at 8:36am   4 Most recent comment from Marko Davidović:Hello Elsa, You are most welcome, and we are glad that everything is working now. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... netwerk APIClosed   Amelia   Updated August 2, 2023 at 8:38am   8 Most recent comment from Marko Davidović:Hello again Zsolt,If you want those time slots to show in service length for example like thisYou just need to enable the option in general settings calledUse service duration for booking a time slot� ... Yacob Sonnino I can no longer put the amelia form in this wayClosed   Amelia   Updated August 1, 2023 at 6:59am   4 Most recent comment from Marko Davidović:Hello Yacob,This is possible when you only offer on e service on one location with one employee. Only in that case the calendar will open immediately like that.You can use our shortcode to achieve thi ... Cagdas Kardas Notification mails do not workClosed   Amelia   Updated August 1, 2023 at 6:57am   52 Most recent comment from Aleksandar Vuković:Hey Cagdas.Sorry for the delay.They've optimized the plugin and they will include this optimization in our upcoming update. They sent me the fixed 6.4 version, so please download it from here: h ... Joe Sanford Error saving SettingsClosed   wpDataTables   Updated July 31, 2023 at 8:32pm   3 Most recent comment from Miloš Jovanović:Hi Joe,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Chris Brooks how to bold a columnClosed   wpDataTables   Updated July 31, 2023 at 7:23pm   4 Most recent comment from Miloš Jovanović: Hi Chris,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kevin Richter All day events in Google calendar not blocked in booking formClosed   Amelia   Updated July 31, 2023 at 11:03am   2 Most recent comment from Marko Davidović:Hello Kevin, Thank you for reaching out to us.You can do that easily you just need to check for 3 things if you completed the Google or Outlook inegration 1. You have option Remove Google Calendar B ... Kazuki name orderClosed   Amelia   Updated July 31, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Kazuki, Thank you for reaching out to us.Yes, of course. You can do that easily in customize section like thisJust change the label and that is it.This should help. Please try this and let us kn ... Denes Francisca 2 plugin under 1 email adressClosed   wpDataTables   Updated July 31, 2023 at 9:32am   2 Most recent comment from Miloš Jovanović:HI Denes,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3424814/ For future reference, please don't open mul ... Wonder420 Questions before purchaseClosed Pre-purchase questions for Amelia   Updated July 31, 2023 at 9:23am   2 Most recent comment from Stefan Petrov:Hello Wonder420,thanks for reaching out to us.1. The "Cart" feature is currently not available in Amelia's built-in features. We are planning to add it with future updates, but there is no ETA ... Belinda Is a sliding scale an option for pices?Closed Pre-purchase questions for Amelia   Updated July 31, 2023 at 7:07am   4 Most recent comment from Stefan Petrov:Hello Belinda,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ... BLANCA ARNABAR No coinciden horarios entre calendarios back-end y front-endClosed   Amelia   Updated July 31, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello BLANCA, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end o ...