We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DIDIER LOPES payment MollieClosed   Amelia   Updated July 27, 2023 at 6:50am   2 Most recent comment from Marko Davidović:Hello DIDIER, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Simon Whyatt Appointment configuration settingsClosed   Amelia   Updated July 27, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Simon, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there.  In that way, issues and questions which are related to ... Navisha Amelia - Selecting Multiple Time SlotsClosed   Amelia   Updated July 27, 2023 at 5:24am   2 Most recent comment from Marko Davidović:Hello Navisha, Thank you for reaching out to us.Not as such we do not have that option and soon we plan to implement a cart option. For now you can use packages of services and in that way, customers ... David Farré Avoid tab display in the customer's profileClosed   Amelia   Updated July 26, 2023 at 8:58pm   7 Most recent comment from Aleksandar Vuković:My pleasure, David.Please feel free to reach out to us if you have any further questions or concerns! Elizabeth Can a user be both an Amelia Employee and an Amelia Customer??Closed   Amelia   Updated July 26, 2023 at 8:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Elizabeth.Please feel free to reach out to us if you have any further questions or concerns! Mike and Stephie How to migrate a configured wpDataTables instance to a new serverClosed   wpDataTables   Updated July 26, 2023 at 4:43pm   7 Most recent comment from Miloš Jovanović:Hi Mike,i am happy to hear that you successfully cloned the wpDataTables instance, great to hear that!I can see what you mean, yes - right now we have those issues that can happen,i will pass this fe ... Valerie EventsClosed   Amelia   Updated July 26, 2023 at 1:57pm   4 Most recent comment from Stefan Petrov:You are very welcome, Valerie.I'm glad that i was able to help.If you have any other questions, feel free to ask. Elsa Govaarts Customization looks differentClosed   Amelia   Updated July 26, 2023 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello Elsa,thanks for reaching out to us.The link you've provided is leading to a guide for Booking Form 1.0, but the Booking Form you are trying to customize is Step by Step Booking Form 2.0Step ... Oliver multiple days off (holiday)Closed   Amelia   Updated July 26, 2023 at 12:18pm   4 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, plea ... Kristaps Skiping payment stepClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 12:17pm   2 Most recent comment from Marko Davidović:Hello Kristaps, Thank you for reaching out to us.This is available in Amelia for a long time now. YOu just need to set the service to have the price 0 and in that way the payment section should be sk ... Marco Show service first then packagesClosed   Amelia   Updated July 26, 2023 at 11:14am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.Unfortunately, no this is how Amelia is designed but your customers can change services or packages hereOr you can try to show 2 separate forms just for s ... Enes changing the workin timesClosed   Amelia   Updated July 26, 2023 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Enes,thanks for reaching out to us.Please, check the General settings - Default Time Slot Step. According to your screenshot, it seems like it is set to 8 hours. This is affecting the Employee W ... Michal payment formClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 9:38am   6 Most recent comment from Stefan Petrov:Hello again Michal,Yes, there is a payment option "on site" which is set by default. When i said the payment option cant be turned off, I meant as a last step in the booking form.You have two payment ... Astrid Kuenne Some views show everyday calendar when they are weekly eventsClosed   Amelia   Updated July 26, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello again Astrid, Thank you for reaching out to us.My apologies but we do not quite get what are you asking us.You have sent us screenshots of services and packages and form events.We will try to he ... Rudy More information about the FeaturesClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 8:45am   4 Most recent comment from Stefan Petrov:Hello Rudy,thanks for reaching out to us.The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we ...