We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonas Höglund Defaúlt country for telephone numberClosed   Amelia   Updated July 31, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello Jonas, Thank you for reaching out to us.In general settings, you can set the default county code like thisHope this helps.If you have any more questions please open a new separate ticket for eac ... Orbán Ádám Agent Scedule setting does not workClosed Pre-purchase questions for Amelia   Updated July 31, 2023 at 5:25am   2 Most recent comment from Marko Davidović:Hello Orbán, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you shoul ... Niclas Use Amelia for a tour guideClosed Pre-purchase questions for Amelia   Updated July 31, 2023 at 5:10am   4 Most recent comment from Marko Davidović:Hello Niclas, We do not understand what you are try to achieve exactly. We have 2 booking forms for events one is a list that we have sent you in our last rely and second one is a calendar that look l ... Syed Omar Restrict number of rows based on user levelClosed   wpDataTables   Updated July 28, 2023 at 3:10pm   4 Most recent comment from Miloš Jovanović:I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! :)Hi Sye ... Jamie Coupon codes not workingClosed   Amelia   Updated July 28, 2023 at 1:51pm   18 Most recent comment from Aleksandar Vuković:Hi again Jamie.That's up to you to decide. If you want to allow your customers to log into WordPress (in the back-end), you can enable this. It was used a lot before we created the Customer Panel ... Aidan Wrong employee being emailed for service notificationsClosed   Amelia   Updated July 28, 2023 at 11:57am   4 Most recent comment from Aleksandar Vuković:Thank you Aidan.This tends to happen when a user logs into the panel as an admin.I can see that [email protected] is registered as both the Administrator and an employee in Amelia.Can you ... Perelgut Roy backend pages not loadingClosed   Amelia   Updated July 28, 2023 at 10:44am   7 Most recent comment from Aleksandar Vuković:Hi Roy.Thank you for letting me know you were able to resolve the issue with the back-end.As for JS, we're using LiteSpeed cache which purges cached JS and CSS files regularly (I configured it t ... roberto email and sms logsClosed   Amelia   Updated July 28, 2023 at 10:23am   2 Most recent comment from Stefan Petrov:Hello Roberto,thanks for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  Unfortunately ... Jesús Escribá Error e-mail notificationsClosed   Amelia   Updated July 28, 2023 at 9:48am   12 Most recent comment from Aleksandar Vuković:Hi again Jesús.When creating an appointment in the back-end, once you select the customer you can change the status:The Utility category is used for messages about a specific transaction, account, o ... Paul Cullen Paypal Payment Event DescriptionClosed   Amelia   Updated July 28, 2023 at 9:41am   4 Most recent comment from Marko Davidović:Hello Paul, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Ha ... Gurvinder Singh I need to create a Calendar view for booking portal on front end side for my booking s.Closed   Amelia   Updated July 28, 2023 at 9:39am   4 Most recent comment from Aleksandar Vuković:Hi again Gurvinder.That can't be used on the front-end. There are some 3rd party plugins that are used to display back-end pages on the front, but we can't guarantee that it will work correc ... Patrick Reyes remove image from serviceClosed   Amelia   Updated July 28, 2023 at 9:34am   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for reaching out to us.Unfortunately, you can not the only way to remove it is to delete it.I'll kindly ask you to add it as a feature suggestion on this link https://fea ... Steven Features AmeliaClosed Pre-purchase questions for Amelia   Updated July 28, 2023 at 9:28am   4 Most recent comment from Marko Davidović:Hello Steven,1. Is it possible to use an external plugin for the invoices? - We should implement this feature in the next couple of months. We are not sure if you can use some other plugin but the bes ... richo How do I know if people who have registered have used a coupon?Closed   Amelia   Updated July 28, 2023 at 9:24am   2 Most recent comment from Stefan Petrov:Hello richo,thanks for reaching out to us.When you click on edit for a specific appointment, you can only see a discount amount.There is no separate feature in Amelia where you can check what coupon h ... Loquet shortcode ameliastepbookingClosed   Amelia   Updated July 28, 2023 at 8:52am   2 Most recent comment from Marko Davidović:Hello Loquet, Thank you for reaching out to us.Can you please check if you can see the booking form on the front when you are logged in to a site?Looking forward to your reply.