This is rather urgent, and I have raised a private ticket for a long time now, yet no response. Is there another way for customers to get help?
I just purchased the Report Builder and wpdatatables plugins, and I am trying to generate a Word document from Report Builder, but I keep getting this error:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
This is very frustrating as I don't know what is going on. Please help URGENTLY!
For future reference, please don't open multiple tickets with the same topic,
as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already)
or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue; it will not speed anything up.
We try to be as fast as possible, so thank you for your patience.
If you have any questions or concerns about another topic, please open a new ticket, and we'll gladly help you.
Dear Team,
This is rather urgent, and I have raised a private ticket for a long time now, yet no response. Is there another way for customers to get help?
I just purchased the Report Builder and wpdatatables plugins, and I am trying to generate a Word document from Report Builder, but I keep getting this error:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
This is very frustrating as I don't know what is going on. Please help URGENTLY!
Attached files: Screenshot 2023-11-01 233215 1.jpg
Screenshot 2023-11-01 233255 2.jpg
Hello,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3513070/
For future reference, please don't open multiple tickets with the same topic,
as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already)
or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue; it will not speed anything up.
We try to be as fast as possible, so thank you for your patience.
If you have any questions or concerns about another topic, please open a new ticket, and we'll gladly help you.
Thank you for your understanding.
Kind Regards,
Miloš Jovanović
[email protected]
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