As previously announced via banners and our newsletters, support is no longer available through this platform.

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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Muhammad Saran I Want to use with AthenahealthClosed Pre-purchase questions for Amelia   Updated January 17, 2024 at 4:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not familiar with this plugin so we can not know if this is possible or not. But most likely this is not possible since the combination of plugins ... Marcos Silva Jorge 404Closed   Amelia   Updated January 16, 2024 at 9:38pm   2 Most recent comment from Uroš Jovanović:Hello Marcos,Thank you for reaching out to us.I will have this passed to our developers so they can have this resolved.Please let me know if you have any other questions. [email protected] I would like to change the items displayed on fixed pages according to whether Amelia is already logged in or not.Closed   Amelia   Updated January 16, 2024 at 6:16pm   2 Most recent comment from Uroš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3561426/ For future reference, please don't open multi ... Margarita Duplicate Appointment on EmployeeClosed   Amelia   Updated January 16, 2024 at 4:12pm   4 Most recent comment from Uroš Jovanović:Hello Margarita,Glad to hear that. I am looking forward to your update on this. VOIRIN Display bugClosed   wpDataTables   Updated January 16, 2024 at 4:10pm   2 Most recent comment from Miloš Jovanović:Hi Voirin, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -If i try to load your Page on my Desktop computer, or Andro ... David Godinez Chart Data Filtering ProblemsClosed   wpDataTables   Updated January 16, 2024 at 3:53pm   2 Most recent comment from Miloš Jovanović:Hi David, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. Your patience is appreciated. -This is the default behaviour, it is designed in this way, ... DesignBurst Limited Bug that stops Amelia Module displaying categoriesClosed   Amelia   Updated January 16, 2024 at 3:43pm   7 Most recent comment from Stefan Petrov:Hello Marianna,That's great! Thanks for the feedback.I will leave this ticket in public so others can see it.Please, let us know if you have any other questions. Paul Kim TranslationClosed   Amelia   Updated January 16, 2024 at 2:51pm   4 Most recent comment from Miloš Jovanović:Hi Paul, You did not succeed with Loco Translate, because we still do not have Korean language files in our default Amelia's languages folder. Your current Loco Translations are being pulled fro ... Christophe Email not workingClosed   Amelia   Updated January 16, 2024 at 2:37pm   8 Most recent comment from Stefan Petrov:Hello Christophe,Understood, thanks for the information. Please, keep me posted. Bo Booking package logic issueClosed   Amelia   Updated January 16, 2024 at 1:15pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, that is correct. Customers need to book the rest of the appointments that are part of the package from a customer panel. Packages work differently fr ... Deva-Laya Guleng General waiting time tickest?Closed   Amelia   Updated January 16, 2024 at 11:57am   4 Most recent comment from Stefan Petrov:Hello Deva-Laya,As explained previously, we go through tickets in the order in which they are received and/or responded to and also depending on the queue (number of tickets). Sometimes it might take ... Franziska booking form without final bookingClosed   Amelia   Updated January 16, 2024 at 11:39am   4 Most recent comment from Marko Davidović:Hello again,Sorry that I was not being able to help more. Whenever we can we try to offer some workaround but in some cases like this this is not possible I'm afraid.We wish you all the best also ... Paul Cullen LicenceClosed   Amelia   Updated January 16, 2024 at 11:30am   5 Most recent comment from Marko Davidović:Hello and my apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future c ... Noelle Leahy Step-by-Step Booking Form 2.0Closed   Amelia   Updated January 16, 2024 at 11:25am   6 Most recent comment from Stefan Petrov:Hello Noelle,Awesome! Thanks for the feedback.I will close this ticket, but make sure to reach out to us if you have any other questions or issues.Have a nice day! [email protected] I want to retrieve information about a logged-in Amelia user.Closed   Amelia   Updated January 16, 2024 at 10:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not know who logged in to panel or not and also you can not have access to their ...