We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Celia Choice of service durationClosed   Amelia   Updated January 9, 2024 at 6:34pm   2 Most recent comment from Uroš Jovanović:Hello Celia,Thank you for reaching out to us.The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.  The duration you want to set needs to be dividable ... Alvaro Shop managerClosed   Amelia   Updated January 9, 2024 at 6:31pm   2 Most recent comment from Uroš Jovanović:Hello Alvaro,Thank you for reaching out to us.In order to allow existing WordPress users to be linked to an employee in Amelia, we recommend installing the "User Role Editor" plugin. It allows you to ... Frédéric cannot remove selected time to change locationClosed   Amelia   Updated January 9, 2024 at 4:00pm   4 Most recent comment from Uroš Jovanović:Hello Frédéric,Thank you very much for that.I will have this ticket closed now. Alex Package Feature Missing Since Subscription Renewal(?)Closed   Amelia   Updated January 9, 2024 at 3:11pm   4 Most recent comment from Uroš Jovanović:Hello Alex,It should not distrupt the fix for this, but please test it out and let me know if it works or not.Looking forward to your reply. Todd Droz Shortcode/Divi Module addition no longer working properlyClosed   Amelia   Updated January 9, 2024 at 2:42pm   4 Most recent comment from Uroš Jovanović:Hello Todd, Thank you for that. We have noted this issue nad passed it to our developers to have this resolved. In the meantime, please let me know if you have any other questions. Against The Odds Change WooCommerce checkout page redirectionClosed   Amelia   Updated January 9, 2024 at 2:40pm   8 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and your understanding.Please let us know if you have any other questions. Elias Historical Yearly Weather Data MonthlyClosed   wpDataTables   Updated January 9, 2024 at 2:38pm   4 Most recent comment from Miloš Jovanović:Hi Elias, I spoke with our QA Team in the meantime and tried my best to provide more useful details, to try and get your 'first example' working. The only 'as close as possible' ... Hendrik Each employee only one location?Closed   Amelia   Updated January 9, 2024 at 2:20pm   6 Most recent comment from Uroš Jovanović:Hello Hendrik, Thank you very much for that. Please let me know if you have any other questions. Sonja Remove asterisk from required fieldsClosed   Amelia   Updated January 9, 2024 at 2:13pm   6 Most recent comment from Uroš Jovanović:Hello Sonja,We will respond to the other tickets you created as soon as possible.I appreciate your patience. David Adamson Custom fIeldsClosed Pre-purchase questions for Amelia   Updated January 9, 2024 at 2:12pm   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us. Sorry to disappoint you, but, Amelia doesn't have the conditional custom fields, yet. This is planned for future updates, but, we don't have an ETA ... giorgio ioimo Non sono sbloccati i servizi acquistati con il servizio proClosed   Amelia   Updated January 9, 2024 at 2:10pm   4 Most recent comment from Miloš Jovanović:Hello Giorgio,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com//ticket/3553223/ For future reference, please don't op ... Gregor Kramar Setting working hoursClosed Pre-purchase questions for Amelia   Updated January 9, 2024 at 2:06pm   3 Most recent comment from Stefan Petrov:Hello Gregor,Thanks for reaching out to us. Basically, Mārtiņš provided the answer, that's correct. By default, you can only configure the employee working hours according to the day of the ... Laura Amoruso Don't look the package in accountClosed   Amelia   Updated January 9, 2024 at 1:38pm   4 Most recent comment from Marko Davidović:Hello again Laura,Sorry for the late reply we were away couple days due to national holidays.We looked at your video but due to the language barrier, we did not quite get what the issue is. If the iss ... Chris Time slots blocked three in advanceClosed   Amelia   Updated January 9, 2024 at 12:26pm   13 Most recent comment from Uroš Jovanović:Hello Chris,I am looking forward to your update on this. Elisabeth Bulk delete EventsClosed   Amelia   Updated January 9, 2024 at 12:21pm   2 Most recent comment from Stefan Petrov:Hello Elisabeth,Thanks for the feedback.Ticket will be closed, but please feel free to open a new ticket and we will gladly help you there.Have a nice day!