We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fabian APIs integrationClosed   Amelia   Updated January 22, 2024 at 6:10am   5 Most recent comment from Marko Davidović:Hello Fabian, We just got the feedback from our colleagues and they have told us that we are working on adding more wp hooks to Amelia which will be triggered at different actions within Amelia. Howev ... Jan Weiss Ressource does not limit locationClosed   Amelia   Updated January 12, 2024 at 10:11am   3 Most recent comment from Marko Davidović:Hello again Jan, We checked this and everything is fine. So resources do not determine what will be available for booking, but how many appointments can be booked for a service/location at the same t ... Stephen Thank you page / conversionsClosed   Amelia   Updated January 11, 2024 at 10:26pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be impl ... Nate Allow customers to purchase package with set number of appointmentsClosed Pre-purchase questions for Amelia   Updated January 11, 2024 at 5:30pm   5 Most recent comment from Uroš Jovanović:Hello Zsuzsanna,Thank you for reaching out to us.There is currently no update on this and fit will not be implemented in the near future.Please let me know if you have any other questions. Evi Hollmann Zoom Integration - no dataClosed   Amelia   Updated January 11, 2024 at 4:34pm   11 Most recent comment from Uroš Jovanović:Hello Evi,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the� ... Francesca Kendall consultation formsClosed   Amelia   Updated January 11, 2024 at 3:12pm   2 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Duncan Richardson Not letting me customise the events viewClosed   Amelia   Updated January 11, 2024 at 2:53pm   2 Most recent comment from Stefan Petrov:Hello Duncan,Thanks for reaching out to us.Unfortunately, this has been reported already. It's an issue related to the Divi builder. We are already working on it and it should be fixed with the n ... Boledi Struggling with plugin activationClosed   Amelia   Updated January 11, 2024 at 2:32pm   2 Most recent comment from Stefan Petrov:Hello Boledi,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3559253 For future reference, please don't open ... Yamato Can't complete booking as Amelia tries to assign an unavailable employee for a selected time slotClosed   Amelia   Updated January 11, 2024 at 2:30pm   3 Most recent comment from Uroš Jovanović:Hello Yamato,Thank you for sharing the solution for that with us here.I will have this checked with our developers and let you know if this will cause any other issues with the Amelia plugin.I apprec ... Wim Dewitte Event list shortcodes with 'tag' not workingClosed   Amelia   Updated January 11, 2024 at 12:39pm   5 Most recent comment from Marko Davidović:Hello again,We are not quite sure what the issue was but we are glad to hear that everything is fine now and sould you have any further inquiries, we kindly request that you open separate tickets for ... Gila Dávid One service multiple meeting locationsClosed   Amelia   Updated January 11, 2024 at 12:34pm   2 Most recent comment from Marko Davidović:Hello again,Some things can be achieved and some can not.If you set this as one service Redirect URL After Booking can be only one URl so each location will get the same URL.But you can set the rest ... Bastian Schloen Booking is not triggeredClosed   Amelia   Updated January 11, 2024 at 12:30pm   5 Most recent comment from Stefan Petrov:Hello Bastian,Thanks for the credentials. After the investigation, here is what i was able to find in the console It looks like there is a problem with the column in the database, it doesn't hav ... Tobias Müller Notification not working if appointment purchased in packageClosed   Amelia   Updated January 11, 2024 at 11:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, at the moment you need to use the package purchased notification when they book appointments during the purchase of the package,But you can add this ... Jenny Set Up issuesClosed   Amelia   Updated January 11, 2024 at 10:51am   4 Most recent comment from Uroš Jovanović:Hello Jenny,Glad to hear that the issue has been resolved.I will have this ticket closed now. Anders Skov Westermann LocalisationClosed   Amelia   Updated January 11, 2024 at 10:13am   4 Most recent comment from Uroš Jovanović:Hello Anders,Glad to be able to assist you.Please let me know if you have any other questions.