We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Petar Payment hooksClosed   Amelia   Updated January 11, 2024 at 2:29pm   5 Most recent comment from Stefan Petrov:Hello Petar,You can use this hook, with booking data: function my_custom_function ($reservationData, $container) {    if ($reservationData && $reservationData['booking']['payments ... Philipp Herrmann error messageClosed   Amelia   Updated January 11, 2024 at 8:56am   2 Most recent comment from Stefan Petrov:Hello Philipp,Thanks for reaching out to us.Unfortunatelly, it's a known issue with Divi builder, it has been reported already and we are working on fixing this for a future update. Make sure t ... Lucy Jayne Brown Purchase Amelia StarterClosed Pre-purchase questions for Amelia   Updated January 11, 2024 at 8:50am   4 Most recent comment from Marko Davidović:Hello there,We can not confirm that since you contacted us in pre-purchase category so in the future please open a new ticket u Amelia category with your purchase code. It looks to us that you still h ... Franziska Skip Package Info in Booking FormClosed   Amelia   Updated January 11, 2024 at 8:31am   6 Most recent comment from Marko Davidović:Hello again Franziska,Yes that is correct I'm afraid, this can be set only when services are included but when you show only packages in that case it can not show the calendar on the first step. ... Arno Hoffrichter Link to google MeetClosed   Amelia   Updated January 11, 2024 at 8:29am   4 Most recent comment from Marko Davidović:Hello again Arno,You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it ... George Change label 'employee' to something elseClosed   Amelia   Updated January 11, 2024 at 8:15am   4 Most recent comment from Stefan Petrov:Hello George,Apologies, but when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and que ... Andzelika PACKAGE EXPIRY & COUPONSClosed   Amelia   Updated January 11, 2024 at 7:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Unfortunately, currently, this feature is not built-in in Amelia. There is only option to cancel this package as you mentioned already there is no opt ... Aleksey adding addressClosed Pre-purchase questions for Amelia   Updated January 11, 2024 at 6:55am   4 Most recent comment from Marko Davidović:Hello again,Unfortunately, we are not HIPPA compliant, we will work on it in the future, but currently, we are not. We don't store any data from your website, so everything you do with Amelia is ... Ahsan Custom Field issueClosed   Amelia   Updated January 11, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In Amelia/setting/payments, if you scroll down when WooCommerce payment gateway is enabled, you will see the option to Set MetaData and Description: Jus ... Research2024 Editing feature in wpdatatablesClosed   wpDataTables   Updated January 10, 2024 at 4:44pm   3 Most recent comment from Miloš Jovanović:Hello,My apologies - i just presumed that it is just a "table type" , but i forgot to ask, did you perhaps already had our Lite/Free wpDataTables Plugin installed and you just purchased a licence, wit ... Chris B Amelia functionalityClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 4:34pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.1. We have had users use Avada theme fusion builder and have not reported any issues with it.2. We currently don't have a subscription feature built- ... Lionel Sharing How does the ticket system work?Closed   wpDataTables   Updated January 10, 2024 at 4:11pm   2 Most recent comment from Miloš Jovanović:Hi Lionel, Our sincerest apologies, as we wrote on the ticket;We had our Orthodox Christmas Break, our Support did not work through the Weekend ( we usually do not work on Weekends) , and we also ... Amol Mirje Auto number columnClosed Pre-purchase questions for wpDataTables   Updated January 10, 2024 at 3:48pm   2 Most recent comment from Miloš Jovanović:Hi Amol,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Misael Tables not updating on the front endClosed   wpDataTables   Updated January 10, 2024 at 3:38pm   2 Most recent comment from Miloš Jovanović:Hi Misael,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Mohammed Choudry collecting additional attendees info and discounts for multiple attendeesClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 3:35pm   2 Most recent comment from Uroš Jovanović:Hello Mohammed,Thank you for reaching out to us and for your patience.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Ple ...