As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

glwadys fluxa les horaires de prise de rdv ne correspondent pas à ce que j'ai configuré dans les reglagesClosed   Amelia   Updated January 17, 2024 at 1:52pm   2 Most recent comment from Stefan Petrov:Hello glwadys,Thanks for reaching out to us. Have you configured the working hours of the employee properly? Please note that there is a difference between the Global Working Hours and employee worki ... Darwin Scott Pinto Last Step to FinishClosed   Amelia   Updated January 17, 2024 at 1:38pm   3 Most recent comment from Uroš Jovanović:Hello Darwin,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Sean Howell Appointments not showing in Amelia and Employees not receiving notificationsClosed   Amelia   Updated January 18, 2024 at 6:31am   12 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that this should be resolved in the next update. We do apologize for the inconvenience.We wish you all the best and hope ... Alex Lyczkowski Ease of use for customerClosed   Amelia   Updated January 17, 2024 at 11:09am   2 Most recent comment from Stefan Petrov:Hello Alex,While you can use different shortcodes to display the different versions of booking form, the default one will always display the service selection field which you can't hide (only emp ... Hank LuBean LuBean Front End filtering and editing not workingClosed   wpDataTables   Updated January 17, 2024 at 10:20am   2 Most recent comment from Miloš Jovanović:Hello,wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the table should look the same both in the back-end and in the front-end. If your front-end tabl ... Federico Amelia CalendarClosed   Amelia   Updated January 17, 2024 at 9:49am   13 Most recent comment from Marko Davidović:Hello again Federico,My apologies I forgot to ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future customers. It'd ... Kimberli Days not showingClosed   Amelia   Updated January 17, 2024 at 9:32am   2 Most recent comment from Stefan Petrov:Hello Kimberli,Thanks for reaching out to us. If you configure the employee working hours according to the days of the weeks, the timeslots for all of them should be displayed in the booking form.For ... Giulia Plugin infoClosed   Amelia   Updated January 17, 2024 at 8:17am   5 Most recent comment from Stefan Petrov:Hello Giulia,The workaround would be to create new custom notifications with the confirmed status, but this will only work if each employee is assigned to each service. So, employee 1 - service 1, em ... Fabrice Do not block a time slot before admin validationClosed   Amelia   Updated January 17, 2024 at 8:09am   4 Most recent comment from Stefan Petrov:Hello Fabrice,This is how it works. If you configure the maximum capacity in service settings to 2 or above, the timeslot will be available for booking by other customers until the maximum capacity is ... Marcos Silva Jorge Form field element should have an id or name attribute​.Closed   Amelia   Updated January 17, 2024 at 7:43am   4 Most recent comment from Marko Davidović:Hello there,Do not worry about your English it is completely fine and we get everything that you are trying to say. When debugger is on it will always show some warnings or errors but in fact noting i ... Philipp Müller Booking Forms 1.0Closed   Amelia   Updated January 17, 2024 at 7:31am   4 Most recent comment from Stefan Petrov:Hello Philipp,Make sure that you are pasting the CSS correctly. If the other codes are working, and also this one in Mozilla, you just need to make sure that is applied correctly.Also, make sure tha ... Marta Orzechowski Logging in on the booking form.Closed   Amelia   Updated January 17, 2024 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When they get this notice that means that they already booked with this mail but most likely under some other name. You have option called Check customer ... Marco van Wynbergen Will deposit also work with Woo?Closed   Amelia   Updated January 17, 2024 at 7:15am   4 Most recent comment from Marko Davidović:Hello again Marco,We do not have documentation about WooCommerce since this is separate third party plugin. We can only provide you documentation about integration WooCommerce with Amelia and you can ... Cristian Access problem for the customer panelClosed   Amelia   Updated January 17, 2024 at 7:07am   8 Most recent comment from Marko Davidović:Hello again Cristian,We went on your site and we booked and appointment. Since you did not add a customer panel placeholder in to your notifications we needed to go to customer panel page. Then we ent ... mali Email notifications not working for customerClosed   Amelia   Updated January 17, 2024 at 4:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if this notifications is enabled in notifications settings like this  But in case that you have issues with other notifications you should ...