We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Franziska package durationClosed   Amelia   Updated January 10, 2024 at 2:01pm   6 Most recent comment from Uroš Jovanović:Hello Franziska,Glad to be able to assist you.Please let me know if you have any other questions. Chandrima How add other or existing WooCommerce product to AmeliaClosed   Amelia   Updated January 10, 2024 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Chandrima,Thank you for reaching out to us and for your patience.1. It is possible to set different WooCommerce products for different services and events. By default, all services/events are c ... Dominika Features questionClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 1:01pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and Razo ... Misael Chart not showing data when 'Follow Table Filtering' is enabledClosed   wpDataTables   Updated January 10, 2024 at 12:58pm   4 Most recent comment from Miloš Jovanović:Hi Misael,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Patrick SMSClosed   Amelia   Updated January 10, 2024 at 12:55pm   8 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for the update on this.Please check the following article on this:Appointments are automatically canceledLet me know if that helped you or not. Olivia I requested a refundClosed   Amelia   Updated January 10, 2024 at 12:22pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not send confirmation emails for that, if you have requested a refund it should reach you in 7 business days. In case it does not reach you please r ... Sonja Minimum event participantsClosed   Amelia   Updated January 10, 2024 at 11:50am   2 Most recent comment from Stefan Petrov:Hello Sonja,Thanks for reaching out to us. I went ahead to test this use case. So, let say that the maximum number of allowed spots is 10, the option to set the registration close when a minimum numb ... Huong missing notificationClosed   Amelia   Updated January 10, 2024 at 11:25am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Dominika Notification with confrimation linkClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 9:26am   2 Most recent comment from Stefan Petrov:Hello Dominika,Thanks for reaching out to us. There is, but this is "reserved" for the employee. The employee is the one who needs to approve or cancel the appointment. The customer is the one who n ... Rob Huurman Invoice dateClosed   Amelia   Updated January 15, 2024 at 10:48am   5 Most recent comment from Marko Davidović:Hello there,We have checked this and unfortunately, this can not be achieved. It currently shows the invoicing date and it cannot be changed, that's how the plugin works.Should you have any furt ... Federico Amelia Calendar BlockedClosed   Amelia   Updated January 10, 2024 at 8:19am   2 Most recent comment from Marko Davidović:Hello again,Sorry for the late reply, we were away due to national holidays. And also we do not work on weekends. I can see that this is a duplicate ticket, and we already covered this topic in anot ... Christian Layout issues Booking Form 2.0 - Payment sectionClosed   Amelia   Updated January 10, 2024 at 8:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Sorry for late reply we were away due to national holidays. When you have multiple questions or issues please open a new ticket for each subject, and we ... Jan Macák General settings - include preparation time into time slotClosed   Amelia   Updated January 10, 2024 at 6:31am   6 Most recent comment from Marko Davidović:Hello again Jan,Sorry for the late reply, we were away for a few days due to national holidays.  Perhaps we misunderstood you and we apologize for that. In addition to the Google calendar, you mean ... chana horowitz BookingClosed   Amelia   Updated January 10, 2024 at 5:00am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what and how issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Daniel ACF and wpDataTables fields displayClosed   wpDataTables   Updated January 9, 2024 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi Daniel,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...