We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Holger Customiz single event cardClosed   Amelia   Updated January 9, 2024 at 12:17pm   6 Most recent comment from Stefan Petrov:Hello Holger,No problem, you are welcome.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Jing Ren Calendar Problem on January 31Closed   Amelia   Updated January 9, 2024 at 12:14pm   6 Most recent comment from Uroš Jovanović:Hello Jing,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Nicolas Briot Enter the new activation codeClosed   Amelia   Updated January 9, 2024 at 11:57am   2 Most recent comment from Uroš Jovanović:Hello Nicolas,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and th ... Mercy License key activationClosed   Amelia   Updated January 9, 2024 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching ou to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the full ve ... Michael Question for booking optionsClosed   Amelia   Updated January 9, 2024 at 11:03am   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.That's a great idea, but, unfortunatelly, sorry to disappoint you, for each booking, whether is an event or appointment, you need to select time/date. ... MIchael 15 Minute AppointmentClosed   Amelia   Updated January 9, 2024 at 10:50am   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.You would need to configure the Default Timeslot Step in General settings. If this is set to 15 minutes for example, it will allow you to create service dur ... roberto SupportClosed   Amelia   Updated January 9, 2024 at 10:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Sorry for the late reply we were away for the holidays.1. You have events detailed changed notifications. If you do not want to send this to your customer ... Łukasz Time slots and service locationClosed   Amelia   Updated January 9, 2024 at 10:22am   4 Most recent comment from Uroš Jovanović:Hello Łukasz,Thank you for the update on this and for your patience.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They'r ... Olav appointmentsClosed   Amelia   Updated January 9, 2024 at 10:08am   2 Most recent comment from Stefan Petrov:Hello Olav,Thanks for reaching out to us.Yes, you can, as long as it's not the same timeslot in the same day, since Amelia will recognize that there is already a booked timeslot on that email. Th ... Mohamad Karmel Recharge balance issueClosed   Amelia   Updated January 9, 2024 at 10:06am   8 Most recent comment from Uroš Jovanović:Hello Mohamad,Glad to be able to assist you.I will have this ticket closed. Marta Orzechowski Time slotsClosed   Amelia   Updated January 9, 2024 at 10:05am   15 Most recent comment from Uroš Jovanović:Hello Marta,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Daan the working hours do not match the possible hours that you can book as a customerClosed   Amelia   Updated January 9, 2024 at 8:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Service work hours and days deepened on what you have set in employee work hours. That being said we went on your site but as far as we can see everything ... Jiguel Custom URL for bookingClosed   Amelia   Updated January 9, 2024 at 8:02am   2 Most recent comment from Stefan Petrov:Hello Jiguel,Thanks for reaching out to us. Unfortunatelly, currently, Amelia has official integration with only Zoom and Google Meet. The way how this works is, as soon as you enable the integratio ... Alex Rodberg End time visibility on Booking Form 1.0Closed   Amelia   Updated January 9, 2024 at 7:10am   3 Most recent comment from Marko Davidović:Hello there Alex, Thank you for reaching out to us.We are just glad to hear that you managed to set everything up and we will close this ticket but in case you have any further inquiries, we kindly r ... michael Amelia issueClosed   Amelia   Updated January 9, 2024 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not quite sure what the issue is and how it look we do not have URL of that page so that we can take a look but we will try to help as best as we c ...