Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi there, just configured some packages and found two issues related to it:
1. Once a customer has purchased a package, if they goes to step booking form 2.0, they'll still see prompt to purchase packages, or skip the purchase and pay original price, this shouldn't happen
2. The only way to actually use packages to book appointment is through the customer portal? (correct me if i'm wrong) However this way customer don't get a chance to fill in custom fields and buy extras, which is very important
Hello there,
Thank you for reaching out to us.
Yes, that is correct. Customers need to book the rest of the appointments that are part of the package from a customer panel. Packages work differently from single appointments in the sense that they can fill in custom fields only once when they book the package. This is designed with terms and conditions in mind. So when they try to book a new appointment they can not see and fill in custom fields I'm afraid. And also extras are not available for packages. So what you are trying to achieve is not possible at this time.
In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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