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  Public Ticket #3560953
Display bug
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  • VOIRIN started the conversation

    Hello,

    Since few weeks,  i notice a sort of display bug when loading the table on my specifique web page https://innutswetrust.fr/scannuts-conseils/

    This problem seems to work only on smartphone and (much less or not) on laptop.

    You can see this display bug on this file in attachement.

    It's an real probleme cause visitors from smartphone divice can't read this page properly. The have to wait a few long seconds before to visit this page.

    How to solve this problem ?

    Thanks for your return,

    Attached files:  bug-pre-chargement-wpdatatables.PNG

  •  1,689
    Miloš replied

    Hi Voirin,

    Sorry for the waiting time.

    We don't work on weekends so it adds two days to the waiting time.

    we appreciate your patience.

    -

    If i try to load your Page on my Desktop computer, or Android Phone, the behaviour is the same.

    It is just loading a few seconds slower on the phone for some reason, but basically, at first the Table looks as on your image;

    6777892334.png

    Then after a couple of seconds, it fully loads the Table :

    7368097332.png

    Can you please check on this Table's back-end setup, did you enable the option in Display Settings/Hide until loaded?

    7865038712.png

    If you had this disabled, please enable it, then purge Cache of the Site and refresh your Page - Let me know if that fixes the issue?


    If not, please allow us back-end access to the Site.

    If you can provide me a temporary WP-admin (administrator) user for your website where this happens, 

    as well as FTP credentials and access to the database ( either link with credentials for PHPmyAdmin, or access to Hosting Panel),

    so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


    Just send me the steps to reach the Login Page, because i tried with site/wp-admin, or /login or /admin and they don't provide the Login Section, they just redirect me to Home Page.

    3227901690.png

    Thank you.

    Attached files:  ScreenRecorderProject47.mkv

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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