As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Dropping Coconut Formatting of Number Range Slider Max Value for FloatsClosed   wpDataTables   Updated January 22, 2024 at 11:23pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-When filt ... FRANCESCA GANDINI Why is not possible to visualize Event Calendar on FREE suscription?Closed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:30pm   4 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching back out to us.Is the event form supposed to be on the following page?https://satyayoga.it/workshops-ed-eventi/Looking forward to your reply. Marius RemboursementClosed   Amelia   Updated January 22, 2024 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Nate Payment gatewaysClosed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:09pm   4 Most recent comment from Uroš Jovanović:Hello Nate,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.That is why I mentioned WooCommerce as a possible solution.Ple ... Данил I can't buy the pluginClosed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:05pm   2 Most recent comment from Uroš Jovanović:Hello Danil,Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3564262/For future r ... Franziska Several packages appear as one in customer panelClosed   Amelia   Updated January 22, 2024 at 5:04pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.We have noted this issue and passed it to our developers to have this resolved.In the meantime, please let me know if you have any other questions. reu0691 The purchase code is not registered, so it can't be activated.Closed   Amelia   Updated January 22, 2024 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello,This could be an issue with the SSL certificate. Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because their certificate expired on the 1st of Octob ... Lucas Petrášek Performance Issues with Large Dataset in WPDataTablesClosed Pre-purchase questions for wpDataTables   Updated January 22, 2024 at 4:37pm   5 Most recent comment from Miloš Jovanović:Hi Lucas,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-Can yo ... Alice Order refundClosed   Amelia   Updated January 22, 2024 at 3:29pm   2 Most recent comment from Stefan Petrov:Hello Alice,Your refund request has been successfully submitted. The management will proceed with the request. Once approved, it usually takes 5 - 7 business days for the fund to be processed to your ... Amit Form Steps RearrangingClosed   Amelia   Updated January 22, 2024 at 2:53pm   2 Most recent comment from Stefan Petrov:Hello Amit,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Armando Font Color in CellClosed   wpDataTables   Updated January 22, 2024 at 1:48pm   6 Most recent comment from Miloš Jovanović:Hi Armando,My sincere apologies for all the waiting time.Thank you for the Access, it seems i fixed it.You had the same "rule" called twice here - for the case if the cell is less or equal from 3, so ... Tojo Alex payment optionClosed   Amelia   Updated January 22, 2024 at 1:38pm   2 Most recent comment from Stefan Petrov:Hello Tojo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Even if you disable all other payments, the "on-site" payment method w ... Henning Lyngmo Full day booking onlyClosed   Amelia   Updated January 22, 2024 at 1:14pm   2 Most recent comment from Stefan Petrov:Hello Henning,Thanks for reaching out to us. Unfortunately, currently, Amelia is not suitable for multi-day booking. While there is a possibility for multiple bookings (Cart feature), the customer ca ... Reijer Stevens Custom fieldsClosed   Amelia   Updated January 22, 2024 at 1:06pm   6 Most recent comment from Stefan Petrov:Hello Reijer,Thanks for the feedback. Yes, i agree. As already mentioned, we are working on improving the user experience already.If you have any other questions, feel free to open a new ticket and we ... Margaret Yarbrough plugin creates a fatal error and will not uploadClosed   wpDataTables   Updated January 24, 2024 at 11:33am   7 Most recent comment from Miloš Jovanović:Hi Margaret,I am happy to report, with the help of our Developers, we were able to reproduce this conflict with the Royal Elementor Addons/ critical error on our Test Site, and we have a workaround ...