Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3577084
Can't create services
Closed

Comments

  • Shea started the conversation
    February 4, 2024 at 8:28pm

    You guys, I NEED A RESPONSE. I'm not getting any assistance here, I just paid over $100 for your plugin, and it does not work at all. I cannot create a single Service. My deadline project is due by end of day tomorrow. Answer within 12 hours (I've already waited over 48) or I'm demanding a full refund of all services and will find another provider.

  •  1,316
    Marko replied
    February 5, 2024 at 8:07am

    Hello again,

    We have replied to your other ticket already please note that we do not work on weekends and our work hours are from 09 to 17 UTC +1 now is 09.05 and we have replied to your tickets as soon as it was possible

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    also I can see that this is a duplicate ticket, and we already covered this topic in another ticket:

    https://tmsplugins.ticksy.com/ticket/3576746

    For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

    We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

    If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

    Thank you for your understanding!

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

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