We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Changes do not appear in step-by-step bookingClosed   Amelia   Updated March 28, 2024 at 1:43pm   2 Most recent comment from Uroš Jovanović:Hello Christian, Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings ... Lobert Caroline impossibilité de créer des nouveaux évènementsClosed   Amelia   Updated March 28, 2024 at 12:55pm   4 Most recent comment from Stefan Petrov:Hello Caroline,Thanks for letting me know. Perhaps, there is a custom character that Amelia is not able to read.I guess, you can try adding the text to the event description with "standard" character ... Graham Godfrey Front end edit calendar not workingClosed   wpDataTables   Updated March 28, 2024 at 11:32am   11 Most recent comment from Miloš Jovanović:Hi Graham,No problem about re-opening the ticket, that is absolutely OK, since it is about the same subject.If I understood, you fixed the issue on two Staging Sites, but the Live Site remains with t ... Graham Godfrey Sorting/moving a rowClosed   wpDataTables   Updated March 28, 2024 at 11:28am   4 Most recent comment from Miloš Jovanović:Hi Graham,Yes - That can be a bit tedious if you have a lot of Headers when the “Include HTML” option is enabled;after exporting, we need to clear the HTML before importing the data again in the ... Hussein Deeb Events reportClosed   Amelia   Updated March 28, 2024 at 10:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can export them in CSV file. You need to click on event attendees and the you will see the option to export attendees for that event like this Hope th ... Koen Available outlook timeslots through APIClosed   Amelia   Updated April 19, 2024 at 8:28am   7 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We just got the feedback from our colleagues and they have told us that since the API uses the settings from Amelia, you have to turn on the stated option ... kiran kamal chauhan About Customer PanelClosed   Amelia   Updated March 28, 2024 at 9:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, and no. So you can turn off option to require password and then they can log in via a link that you can send them in notifications when they book a p ... Данил registering a service package through the admin panelClosed   Amelia   Updated March 28, 2024 at 9:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, if you do not show this service on site on the front end you can still book this package and appointments from the backend. But if this service is p ... Daniel Arseneault Zoom integrationClosed   Amelia   Updated March 28, 2024 at 9:31am   22 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for the update on this.Can you please create a new ticket for this purpose and we will assist you with this?Looking forward to your reply. dan Email SMTPClosed   Amelia   Updated March 28, 2024 at 9:18am   15 Most recent comment from Stefan Petrov:Hello dan,You are most welcome!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Martijn Maat Booking-button in Google Business ProfileeClosed   Amelia   Updated March 28, 2024 at 8:30am   2 Most recent comment from Uroš Jovanović:Hello Martijn,Thank you for reaching out to us.At the moment, this is not possible as booking can only be done from Amelia.Please let me know if you have any other questions. Emanuel Two appointments for same timeslotClosed   Amelia   Updated March 28, 2024 at 8:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And there is no workaround for this I'm afraid. Once an employee is booked on one s ... Diego The Amelia calendar only appears if the client is logged inClosed   Amelia   Updated March 28, 2024 at 8:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Alyson Melhus Can not activate pluginClosed   Amelia   Updated March 28, 2024 at 7:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You still have the Lite version installed.You can download Amelia from this link https://we.tl/t-iqcS8WiURS We are sending you a short instruction on how ... Fabian Broussoux Amelia cancelled ?Closed   Amelia   Updated March 28, 2024 at 8:14am   4 Most recent comment from Marko Davidović:Hello again,We checked and there was an issue on our end and we have set this up and you should not have any issues with the updates as long as the license is valid.We wish you all the best and hope y ...