We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

alex paypal payment errorClosed   Amelia   Updated March 12, 2024 at 9:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If everything is working with your test credentials then the issue is with PayPal not with Amelia. Amelia work in same way for test and live credentials. ... Denis Russo Problema con integrazione wpDataTables integration for Forminator FormsClosed Pre-purchase questions for wpDataTables   Updated March 12, 2024 at 9:02am   3 Most recent comment from Miloš Jovanović:Hello, in regards to updating your plugin, the most important step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. When you have that enabled, it ... Kellie Green appointments not savingClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 11:14pm   4 Most recent comment from Uroš Jovanović:Hello Kellie,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... alex Woo Express pay problemClosed   Amelia   Updated March 11, 2024 at 3:13pm   5 Most recent comment from Stefan Petrov:Hello Alex,Thanks for the credentials. Amelia does have the core integration with WooCoomerce, and i can see the that Thank you page has been configured in WooCoomerce settings. The thing is that you ... Andrew Wright Event reportingClosed   Amelia   Updated March 11, 2024 at 3:08pm   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implem ... Fernando Lopez limitar reservas por usuario y membresia en ameliaClosed   Amelia   Updated March 11, 2024 at 2:14pm   4 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for clearing that up and for your patience.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followin ... Ana Paula Delgado Is there a placeholder for redirect url after booking?Closed   Amelia   Updated March 11, 2024 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Ana,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Sandrine Abibo Mail not sentClosed   Amelia   Updated March 11, 2024 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello Sandrine,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3602741/ For future reference, please don't op ... Murphy Randle Employees panel not showingClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 1:48pm   5 Most recent comment from Uroš Jovanović:Hello Murphy,Thank you for reaching out to us.Also, thank you for your feedback and suggestion, glad to hear that you found the solution.Please let me know if you have any other questions. Mohammed Multiple booking on 1 time slotClosed   Amelia   Updated March 11, 2024 at 12:22pm   6 Most recent comment from Uroš Jovanović:Hello Mohammed,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Richard Tolley STEP BOOKING V2 NO LONGER WORKINGClosed   Amelia   Updated March 11, 2024 at 12:19pm   9 Most recent comment from Stefan Petrov:Hello Richard,Apologies for the delayed answer.Unfortunatelly, JS optimizations such as Minify JS files have a negative effect on our New Step Form. It is based on Vue 3 Framework, the booking for ... benjamin recurrent appoimentsClosed   Amelia   Updated March 11, 2024 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Benjamin,Thank you for reaching out to us.At the moment, there are these two options in Amelia.Please let me know if that works for you or not.Looking forward your reply. Andrew Wright Backend event calendar defaultClosed   Amelia   Updated March 11, 2024 at 11:29am   2 Most recent comment from Stefan Petrov:Hello Andrew,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You would need to select the date range, but Amelia should remember th ... Emily Long Book In Advance issuesClosed   Amelia   Updated March 11, 2024 at 11:22am   2 Most recent comment from Stefan Petrov:Hello Emily,Thanks for reaching out to us.There are two settings where you can configure the "period to book in advance". On is in General settings, but you can also configure this for each service in ... Jen Grange Automatic updatesClosed   Amelia   Updated March 11, 2024 at 11:16am   2 Most recent comment from Stefan Petrov:Hello Jen,Thanks for reaching out to us.If you activate the license by entering the purchase code in Activation settings and you also have the WordPress option for automatic updates enabled, the noti ...